Steve Furtardo | Page 55

Scheduled maintenance e Excellent service, friendly atmosphere and awesome employees will definitely return for inspection,services, and parts when needed. Construction movi Excellent service, friendly atmosphere and awesome employees will definitely return for inspection,services, and parts when needed. Construction moving along nicely can’T wait for it to be completed More

by GADUNPHY Verified Customer Verified Customer

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Respectful, professional, and enviable!!!Emplo Employees,-- from the maintenance man to the technicians and service personnel--project a respect for time and project an enviable and polite attitude Employees,-- from the maintenance man to the technicians and service personnel--project a respect for time and project an enviable and polite attitude toward each other and customers. More

by LENDEANGELIS Verified Customer Verified Customer

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Nice People, Very Expensive I lease my CX-5 trough Tasca but their customer service is trash. Tried scheduling an oil change for 2 weeks with them and nobody ever answered the ph I lease my CX-5 trough Tasca but their customer service is trash. Tried scheduling an oil change for 2 weeks with them and nobody ever answered the phone at service. You guys were much more responsive and respectful but the price was double that of Tasca. More

by JMATEUS Verified Customer Verified Customer

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Flood Mazda was Awesome! Perfect service. Intake easy and friendly. Nice waiting room. Car got tuned up in no timeflat. U. Ordered another part Lickety Split! Will be taki Perfect service. Intake easy and friendly. Nice waiting room. Car got tuned up in no timeflat. U. Ordered another part Lickety Split! Will be taking my Mazda here for service from now on. Steve was wonderful! Already recommending you to my friend! More

by BEVSCHNEIDER Verified Customer Verified Customer

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Routine oil change goes up in smoke My 10,000 mile oil change became a smoky event due to a malfunctioning replacement oil filter. After a normal service visit, my CX-3 started smoking p My 10,000 mile oil change became a smoky event due to a malfunctioning replacement oil filter. After a normal service visit, my CX-3 started smoking profusely. I immediately returned to Flood for repair. Steve Furtado was most helpful in getting the problem resolved. Mr. Albro gave me a car to use while mine was being repaired. I appreciate their actions on my behalf. I will definitely be back for my next service. More

by ERPONCE Verified Customer Verified Customer

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Prompt walk-in service Flood was able to service my issue promptly without an appointment. I waited for my service to be finished in the comfortable customer wait room. Flood was able to service my issue promptly without an appointment. I waited for my service to be finished in the comfortable customer wait room. More

by BEPROULX Verified Customer Verified Customer

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Always professional and efficient. My visits there are always consistent and now that there are loaner cars available, this makes it much easier for me to get timely and proper maintena My visits there are always consistent and now that there are loaner cars available, this makes it much easier for me to get timely and proper maintenance services. More

by Kdfisher#15 Verified Customer Verified Customer

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Car Detail I had my car detailed along with a oil change and recall fix. They did an awesome job on the detailing! The same quality and care they would do to sel I had my car detailed along with a oil change and recall fix. They did an awesome job on the detailing! The same quality and care they would do to sell a used car in their lot. More

by Jen Verified Customer Verified Customer

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Oil change Servie Was great did a fast and great job and free coffee lol workers are friendly i will be back also you get your car back cleaner than when you Servie Was great did a fast and great job and free coffee lol workers are friendly i will be back also you get your car back cleaner than when you left it will definitely suggest flood to friends and faimly. More

by CAGOODNESS Verified Customer Verified Customer

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Instructions Ignored - Repeatedly First of all I want to be very clear that I have no problem at all with the service advisers at Flood (specifically Steve Furtardo and Alyssa Hagerty) First of all I want to be very clear that I have no problem at all with the service advisers at Flood (specifically Steve Furtardo and Alyssa Hagerty). I have always found them to be pleasant and helpful. However... I am quite particular about the work that I want done on my vehicle, and I'm always very explicit about it. There has been a long and inglorious history of these instructions being ignored at Flood Mazda, and the most recent visit is the final straw. Just a few examples: - I don't want my vehicle washed. I take great care of my paintwork and detail my car regularly. On several occasions, despite being VERY explicit about this and watching Alyssa or Steve write "DO NOT WASH" on the service order, the vehicle has been returned dripping wet having obviously just been washed. It's not just me. On a prior visit, as I was sitting in the waiting area, the proud owner of a stunning Miata had experienced the same thing and was clearly quite upset about it. Sorry guys but some of us don't want our cars washed by anyone but ourselves or a detailer. You need to respect that. - Last year I had scheduled the car for, among other things, a drain and fill of the Front Transfer Case and Rear Diff. I brought 2 Qts of the correct Mazda Hypoid Gear Oil that is specified for the 2016 CX-5 with me, and provided it to be used for the service. The reason for this was so that I was sure the right fluid was used as the specs changed for the 2016 model year. When the service was complete, both bottles were handed back to me unopened. When I questioned why it hadn't been used, the initial story was that it was the wrong oil (it wasn't). When I pressed the point that the fluid spec had changed for the 2016 model year, several people huddled together in a corner flicking through what looked to be a service manual, and I clearly heard one of them say "Yeah, it changed for that year". Then the story changed to the tech had used the correct fluid but thought I had provided the wrong fluid (even though the bottles would have been identical). Uh huh. The cost for whatever fluid Flood had used (I suspect the much cheaper old spec for 2015 and prior model years) was removed from the invoice without me asking which raised my suspicions even further. I can't definitively prove that the wrong fluid was used, but yeah...the wrong fluid was used and nobody wanted to admit it or correct it. I subsequently bought the equipment necessary to do the fluid change myself. - On my most recent visit, I asked them to look at the rear liftgate struts as they had been replaced as part of a recall and one of them was making a nasty noise on opening and closing. When the service was complete, I asked Alyssa if they had found anything wrong and she stated that they had lubed them. On leaving the dealership I opened the rear hatch and, surprise surprise, exactly the same noise and no sign of any lube at all. I drove away vowing not to return. Sorry, you can have the nicest service advisers in the world - and you do, Alyssa and Steve are a credit to your company - and provide free coffee / water / snacks, but if you repeatedly ignore what the customer asks you to do and then cover it up afterwards, don't expect repeat business. More

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