My daughter and I walked into Bruce Bennett Nissan on a Saturday morning looking for a used car, I was going to pay cash for my car via a personal loan I already got from my bank. We were given Jesse Castillo as our sales person and told him what we were looking for. After sitting at his desk for two minutes he had already tried me to finance through their dealership and then once we refused he said he was going to talk to his sales manager to see what he could find. After speaking with whomever for not even a minute he comes back to the desk saying “there was nothing he can do and he has no cars in our price range”, keep in mind we were looking for an older car with a 12,000 dollar budget which is not unreasonable. With my response being “you don’t have a single car on the lot in the price range” with his reply “this is a new dealership we sell new car so good luck looking”. Fuming my daughter and I walked out, I then decided to go back in and ask to speak with the sales manager, Mike, who thankfully was apologetic and confused by his employees actions, mike then came out with 5 cars within our price range. So why would Jesse tell us he didn’t have a single car within our means? Was it because we were two females, or maybe because we were in the Wilton area and he felt he was to good to be bothered with us or perhaps we were paying cash and he wouldn’t meet an incentive? I was made to feel like a second class citizen because Jesse Castillo couldn’t be bothered with a used car cash deal. Mike was helpful but we wanted to make the general manager aware that his sales person let a customer walk out because he couldn’t be bothered. Steve was helpful and apologetic but the disgusting taste Jesse left in our mouth couldn’t be undone. At this point the Bennett family couldn’t give me a car for free after the awful way we were treated by his employee Jesse Castillo.
- Jenn F
Brandon and Jason was awesome. They made purchasing a vehicle simple and stress free. Everyone at the dealership was friendly and did not make you feel pressured. It was a great experience.
Auto advertised as pre-owned CERTIFIED. Drove an hour and 1/2 to test drive and loved the car. I tried to purchase but found additional charges such as passing the charge of making the auto certified to me ($1875) extra. Also etching and wheel locks were not listed in the ad. But this dealer wanted an extra $520 for this. Needless to say, I did not buy the vehicle. This seems like " bait and switch" advertising.
Other Employees Tagged:
I believe it was Steve Kaplaneris not sure of the last name. Norbert Rivera tried his best to help but Steve overrode him Prices of the cars were good but only to attract customers. Additionaal charges were a trick fto raise prices
"A Pleasant Surprise Visit"
We walked in for the first time on the Saturday of Memorial Day weekend and found ourselves with a new 2018 Rogue SV in a Relaxed state. Excellent team of Joshua, Theo, Ron as they walked us through the product with Q&As, worked up great price incentives and sealed the deal for us. Todd Bennett personally welcomed us and made us feel like friend/family. Thank you all for a great dealership experience!
Rick and Maria