Steve Knolle

I purchased a car at the end of August. I would rate the experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was complet experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was completely filthy and it was hard to gauge if the paint had any defects. The car had no gas in the tank so my test drive consisted of driving to the gas station so they could fill it with gas. I would expect the car to be prepped for a scheduled test drive. The purchasing process was average. I waited around 1 hour and 30 minutes before I could get back to the finance desk to complete the sale. I brought my own financing so we didn’t have much to discuss and the process went smoothly. The process itself was excellent, but the wait was a bit lengthy. Edit 9/18 Steve Knolle reached out to me within an hour of my review to resolve an issue I had with missing tow hook covers. I was having trouble reaching anyone to get status on the replacement order. Steve managed to get me replacement parts and I picked them up the next day. There are many factors that could have played into why the car didn't have them on delivery and why the order order status was unavailable, but what matters is that Steve and Bill helped me out. I would rate Steve and Bill as excellent for remaining professional and resolving the issue despite the early issues which were likely out of their control. My experience with the test drive seems to be a one off occurrence and based off other reviews I would recommend this dealership. More

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Naz has helped me purchase my 2 last vehicles! He is professional, knowledgeable, and kind. I would highly recommend Naz and would purchase from him again! professional, knowledgeable, and kind. I would highly recommend Naz and would purchase from him again! More

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I don't know where to start. On July 31st, I went to I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they could I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they couldn't find the keys, so they had me test drive a different Atlas (Not an R-Line). Came back and decided to go on and purchase the R-Line. The total was roughly 47k. I tried to negotiate the price to 45k which I said was my budget. At this point I was working with Danny (Denny Applegarth, so rude and knew nothing about the features the car comes with). He even raised his voice at me at one point saying "Where do you expect me to come with 2k difference? If you can afford this car you should look into lesser trims". The general manager (Steve Knolle) stepped in and preached how about rare the R-Line trim is and how he can sell it to someone else within minutes . But at the end he offered a discount of $750 (Dealer discount 500 and half military (I served under 20 years)). Generous enough for me. I was ready to put pen to paper and after consulting each other for over 10 mins, the general manager comes to me with a window sticker of same trim saying that the car I'm buying from them has been sold to someone else and didn't know that. He asked me to keep the window sticker with a guaranteed price on the paper, that the similar car is on the train, it just left TN and should be here by Thursday (August 5th, if not later). A week passed, ..nothing. I followed up with via email and even telephonically ... he reassured me " you have my word-- the car is reserved for you and it's coming" . Today is August 18th, and still no word from them. After carefully looking into the window sticker he gave me, I realized that the car on it belongs to a different dealership (Ourisman VW of Rockville). I called Ourisman dealership and was told that the car is on their lot right now and that I can come in to check it out. Right away I called Steve with the new info , he goes " It's same trim not the actual car" The next day I went to Rockville and got a wonderful deal on a SEL Premium. Honesty Honesty lack of Honesty from Salesman all the up to the General Manager smh .......Unbelievable More

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Tiara did a great job on my purchase. She is very helpful and informative. I really appreciate it. Thanks again Tiara for all of your help. and informative. I really appreciate it. Thanks again Tiara for all of your help. More

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Tierra done a great job very professional she took care of all of our concerns a great job the whole team is great I will recommend of all of our concerns a great job the whole team is great I will recommend More

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Naz got my paper work ready while I went home and had lunch. Every one was super nice and helpful. It was really easy to find what I wanted. lunch. Every one was super nice and helpful. It was really easy to find what I wanted. More

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Tiara was great and very helpful in finding me a new car. She was very patient and friendly. I would recommend her to all. Thanks She was very patient and friendly. I would recommend her to all. Thanks More

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The whole team that I interacted with were helpful and responsive from sales, management, and the financial office. They were pleasant and answered questions well. Also, I appreciated that they could cont responsive from sales, management, and the financial office. They were pleasant and answered questions well. Also, I appreciated that they could contrast brands that I was considering that weren't VW but without pressure or negativity. Tiara was friendly, thorough, and always offered any assistance she could during the process from test driving vehicles through the final purchase. Josh and Steve made sure that the dealership did what they could to get me into the right vehicle without pressure. More

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Since 2005, I have purchased 4 Jettas from Heritage VW of Catonsville. @ weeks ago I purchase my 5th. Managers, Steven Knolle, Tavon Johnson and Salesman Randall Melvin gave me the best service and deal I co Catonsville. @ weeks ago I purchase my 5th. Managers, Steven Knolle, Tavon Johnson and Salesman Randall Melvin gave me the best service and deal I could have asked for. The treated me like family and I would recommend their sales and service (Andrew Kolbe), to anyone. Heritage of Catonsville takes the fear out of buying a great New VW! In a few years Ill be back to buy my 6th !! More

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Manalee was especially helpful when we stopped at Heritage to learn about the VW Atlas on a very busy day. She worked with us while also helping other clients! When we returned subsequently to make Heritage to learn about the VW Atlas on a very busy day. She worked with us while also helping other clients! When we returned subsequently to make the purchase she got us the car we wanted at the price we hoped for and also provided the price we wanted for our trade. A very pleasant experience! More

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