Steve Knolle | Page 3

Great dealership and Naz was an awesome! He was very knowledgeable and straightforward! Lisa was great in finance, convinced us to try their financing and we ended up with 0% financing! We had wonderful knowledgeable and straightforward! Lisa was great in finance, convinced us to try their financing and we ended up with 0% financing! We had wonderful experience, highly recommend! More

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This was my first time purchasing a vehicle from the dealership. My experience was one of ease. The salesperson with whom I worked with was awesome. He was a good listener, knew his product, and was pr dealership. My experience was one of ease. The salesperson with whom I worked with was awesome. He was a good listener, knew his product, and was professional. I would recommend this dealership and my salesman. More

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Let me begin by saying the car itself is fine. Looks Let me begin by saying the car itself is fine. Looks good, runs good. Our salesman Kevin was nice as well. But that's where the good part of this ex Let me begin by saying the car itself is fine. Looks good, runs good. Our salesman Kevin was nice as well. But that's where the good part of this experience ends. The finance associate Mike was very strange, he kept dancing and making "DJ noises", making odd jokes, and he described a $2985 extended warranty as "2k and some change". When we saw the actual price we asked him why he emphasized 2k when it's closer to 3k he became rude and defensive. He also added a $1199 paint and interior protection plan without asking us, and tried to blame the salesman when called out on it. However we know it was him because he had a stack of the cards for the plan on his desk, whereas the salesman only had a computer and telephone on his desk. Also the car was never cleaned inside. The previous owner was clearly a smoker. We didnt notice the smell when we test drove it because we all had our masks on. However both the salesman and the finance associate mentioned that the car would be detailed while we filled out paperwork. It wasn't, all they did was smear some car wax on the exterior and they didn't even wipe all of it off. There was garbage under the seat, tobacco in the ashtray, food and drink splatters on the seat backs... they clearly did nothing to the inside of this car. The cabin air filter was never replaced despite it saying so on the Carfax. The engine air filter WAS replaced but was installed incorrectly. Hard to believe such a simple task could be screwed up but alas... There was also no owner's manual. To rectify this I've had to spend additional money on replacing the filters and the owner's manual. The airbag light was on and the dealership said they'd take care of it for free because it's a safety issue and the car is still under manufacturer warranty. However, after discovering the issues with the filters and what not I don't trust the dealership to do a good job. I'll be taking it somewhere else for service. Like I said, the car itself(aside from the dirty interior) is fine. But the experience with the dealership was garbage. I understand that as used car salesman they're inherently shady and only trying to get your money while doing as little as possible to get it, but a LITTLE EFFORT is expected. More

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My dealer name was Kevin. I felt very pleased with the customer service I received from him. He understood my reasonings through a professional and personal aspect. customer service I received from him. He understood my reasonings through a professional and personal aspect. More

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A very professional, attentive salesman. Purchasing a car is usually the last thing anyone wants to do, but Alain was very patient, considerate, and a pleasure to work with. Highly recommend working with car is usually the last thing anyone wants to do, but Alain was very patient, considerate, and a pleasure to work with. Highly recommend working with Alain if planning to purchase any vehicle. This happened to be my daughters first vehicle and she could not have had a better first car experience. More

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I felt my salesman to be very warm and receptive to my visit it was very professional with his assistance I like the fact that he allowed me to head the prophecy to utilize the computer of the sales offic visit it was very professional with his assistance I like the fact that he allowed me to head the prophecy to utilize the computer of the sales office and I like the fact that he took his time walk me through the car that I was purchasing as we all know that if you could good customer service the word of mouth is much better than the ad commercials that you see on TV More

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Naz and Steve welcomed me to the VW family!! Naz was a very helpful and attentive sales associate. He took extra time to explain to me all the latest features of the car I was buying and how to u Naz was a very helpful and attentive sales associate. He took extra time to explain to me all the latest features of the car I was buying and how to use them. He even helped me take everything out of my trade-in vehicle and put into my new car. He also made sure to give me a snack when I was getting tired and hungry :)lol Also, Steve (The manager) worked out a WONDERFUL deal for me that I felt comfortable with. I really feel like I was well taken care of by the entire team at VW. I will certainly enjoy my new 2020 VW Tiguan thanks to their efforts!! More

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Awesome service by Naz Islam, Steve, Tavon and Deniz. I love her story. Everyone was helpful and friendly. Nice doing business. I would recommend this dealership. love her story. Everyone was helpful and friendly. Nice doing business. I would recommend this dealership. More

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Very impressive buying and customer experience with the team at Volkswagen of Catonsville. Naz Islam is an exceptional Sales Associate, he really focused on the effort to make the sale a positive every! team at Volkswagen of Catonsville. Naz Islam is an exceptional Sales Associate, he really focused on the effort to make the sale a positive every! More

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Made the car buying experience easy We just finalized the purchase of a used vehicle for our son this weekend. Everyone we dealt with (Josh replied to my internet questions, Steve phone We just finalized the purchase of a used vehicle for our son this weekend. Everyone we dealt with (Josh replied to my internet questions, Steve phoned me to make sure I didn't have any other questions and to firm up when we could make it to the dealership, and Nana was our primary sales rep once we arrived) at Heritage VW Catonsville was outstanding! I would highly recommend the dealership and all 3 of the representatives we dealt with to anyone looking for a new or used vehicle. I will be sure to always check back with this dealership whenever in the market for another vehicle. More

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