Steve Lennon | Page 2

Five Star Subaru of Grapevine responded

Thank you so much for the 5-star review, DFALLON! We are thrilled to hear that our team was friendly and attentive to all of your needs. Providing a helpful and supportive environment is what we strive for every day at Five Star Subaru.We appreciate your business and look forward to assisting you again in the future! Let us know if you have questions about your car purchase at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

JCK2600, Congratulations on your new car from Five Star Subaru. We are here to keep you knowledgeable about your car. Should you wish to review it's features, please give us a call at 817-438-1700. Safe travels and thank you for your business and feedback! Take care, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Thank you for the fantastic feedback, GPP1976! We pride ourselves on being a no-pressure dealership where our customers' needs come first. It was a pleasure helping you with your request, and we look forward to seeing you again at Five Star Subaru. Let us know if you have additional vehicle questions at 817-438-1700. Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Thank you for shopping at Five Star Subaru, TILLEYS243! We know nobody likes a long negotiation, so we’re happy we could get right to the point and get you on the road in your new car. Thank you for the 5-star feedback and for choosing us! We look forward to hearing from you again at 817-438-1700. Safe travels, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Congratulations, 3597DEXTER.COLLINS! Thank you for the wonderful review! We pride ourselves on having team members like Sam who take the time to truly help our customers navigate the buying process—especially first-time buyers. We appreciate your trust in Five Star Subaru and look forward to seeing you again. Let us know when you need vehicle advice at 817-438-1700. Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

ILA_OXENDINE, Thank you for the wonderful feedback! We are so glad to hear that you enjoyed a smooth and clear process from start to finish. Our team strives to provide professional, top-tier service to every guest, and it’s rewarding to know we hit the mark for you. We truly appreciate your business and look forward to seeing you again at Five Star Subaru! Let us know when you need our vehicle advice at 817-438-1700. Take care, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Thank you, Lindsey, for sharing your Five Star Subaru experience. It was a pleasure doing business with you. Reach us at 817-438-1700. Let us know when you need our advice to help you enjoy your ride. Congratulations! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Masha19, Thank you for the kind words about Red. We truly value your feedback, as we aim for a transparent experience for every guest. To address the concerns raised during your visit, we provided a complimentary diagnostic scan by a certified technician. The resulting reports helped us identify 'communication error' codes stored within the vehicles' systems, which we provided to you to confirm that no mechanical changes were made during our visual appraisal process. At your request, we were also happy to clear those lights for you before you departed. If you are open to further discussion, I would like to directly help. I am available at dcheney@subarugrapevine.com or 817-438-1700 to address any further questions you may have. Sincerely, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Congratulations, IMPM64! Welcome back to Five Star Subaru! There is no higher compliment than a returning customer. Thank you for trusting us with your second purchase—it’s been a pleasure being your auto dealer. We’ll be right here at 817-438-1700 and ready to help whenever you need our vehicle advice or are ready for number three! Best regards, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Thank you, MEF3017, so much for your continued loyalty! There is no higher compliment than a returning customer, and we are honored that you chose Five Star Subaru for your second vehicle purchase. Our team takes great pride in being courteous and helpful every single day, so it’s wonderful to know we’ve consistently hit the mark for you. Safe travels in your new car, and please stay in touch at 817-438-1700. Best regards, David Cheney, General Sales Manager