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Steve Machann
Steve Machann at Westside Lexus

Steve Machann | Page 10

Sales Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
236 Reviews

42 years of assisting clients find the right vehicle for their needs. Relationships are more important than a vehicle on the lot. Blessed to be a reflection of wonderful clients some of which go back 4 generations.

4.9

236 Reviews

Write a Review

Dealership Experience

20 yrs, 2 mos

Industry Experience

43 yrs

236 Reviews of Steve Machann

May 11, 2023

Dealership Rating
Employee Rating

One of the main issues with the dealership is lack of communication. We discussed a plan with the Sales Manager for when our car arrived. We went through a Sales Consultant for the purchase due to the Ma More

by Lexus2023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Gallagher

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May 12, 2023

Westside Lexus responded

We're sorry to hear that your experience wasn't up to par. At our dealership, we strive to provide top-notch communication and service, and it looks like we missed the mark in your case. We'd love the opportunity to speak with you further to see how we can clear things up and improve your experience with us. Please give me a call at your earliest convenience. James Breaux - General Sales Manager - 1 (281) 558-3030

May 03, 2023

Dealership Rating
Employee Rating

Lauren was amazing and very helpful. The most important is that I finally have my dream car. More

by julianafuentes1925
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lauren Goldman

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May 03, 2023

Westside Lexus responded

We are thrilled to hear that Lauren helped you secure your dream car, Juliana. It was our pleasure to work with you here at Westside Lexus!

April 19, 2023

Dealership Rating
Employee Rating

Very pleasant and excellent customer service. I’m a new Lexus customer and he made feel like family. More

by sophia brooks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

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Apr 20, 2023

Westside Lexus responded

Thanks for the great review, Sophia! Welcome to the Westside Lexus family!

Apr 20, 2023

sophia brooks responded

I’m proud to say I’m now a part of the Lexus Family.

March 26, 2023

Dealership Rating
Employee Rating

I am impressed by the professionalism and courteous demeanor displayed by Steve Machann. All others including Laura Brown, JT Teodoro and staff made the process seamless and simple. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro , Laura Brown, Drivers that pick up my car at home and deliver it back after routine service

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Mar 27, 2023

Westside Lexus responded

Thank you so much for sharing your glowing feedback! It makes our day to hear that we left such a wonderful impression. We appreciate your shoutout to Steve, Laura, JT, and the team, and hope to see you again at Westside Lexus!

February 25, 2023

Dealership Rating
Employee Rating

They go out of their way to accomadate the customer. They keep you informed at at times. More

by JJTUTTLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thompson Truong , Edwar Guerrero, Looks

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Feb 27, 2023

Westside Lexus responded

We’re glad we could deliver a 5-star experience here at Westside Lexus!

February 02, 2023

Dealership Rating
Employee Rating

Great people that knew what they were doing! Definitely the place to buy and service a Lexus! More

by golfishnut
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

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Feb 02, 2023

Westside Lexus responded

Thank you for the review. We're glad that the Westside Lexus team impressed you. We appreciate your business and trust in us to assist you. See you next time.

January 03, 2023

Dealership Rating
Employee Rating

My wife and I had a wonderful experience and we were treated with excellent professionalism More

by ICOLON7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 04, 2023

Westside Lexus responded

This feedback makes us happy. Thank you for putting your trust in the Westside Lexus team and we wish you and your wife many safe and happy miles!

December 31, 2022

Dealership Rating
Employee Rating

Steve will always be our salesperson. We have used him for several years. He is very trustworthy. He is the best and always keeps in touch. More

by jblum21653
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 03, 2023

Westside Lexus responded

Thank you for the review of Westside Lexus! We are so grateful to have your trust and loyal business. Steve will appreciate your kind words.

December 14, 2022

Dealership Rating
Employee Rating

Very good searching for the exact vehicle to meet the needs of the customer. Perfect More

by E.D.HOLSTEIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

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Dec 14, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

December 13, 2022

Dealership Rating
Employee Rating

I love the new remodeled area, lounge area. Nice and clean. Staff members are friendly and helpful. More

by Gracie Tan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma , Andrew Tran

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Dec 14, 2022

Westside Lexus responded

We really appreciate you taking the time to leave Westside Lexus this review. thank you for working with us, Grace!

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