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Steve Machann
233 Reviews
233 Reviews
Write a ReviewDealership Experience
19 yrs, 11 mos
Industry Experience
42 yrs, 9 mos
233 Reviews of Steve Machann
August 29, 2023
Top notch dealership from the top down. Steve Machann and Brooke Malia were fantastic to work with. Steve Machann and Brooke Malia were fantastic to work with. More
by art22
Verified CustomerOther Employees Tagged: Brooke Malia
July 21, 2023
Everyone here that I have dealt with are excellent. Professional and nice to deal with. Professional and nice to deal with. More
by ptaaffe
Other Employees Tagged: Anil Sharma , Jessica
June 17, 2023
It's one thing to walk into a dealership where the employees just want to sell you a car -- it's quite another to walk into Westside Lexus. My car buying experience -- from requesting the vehicle to d employees just want to sell you a car -- it's quite another to walk into Westside Lexus. My car buying experience -- from requesting the vehicle to driving it off the lot -- was one marked by professionalism and red-carpet treatment each step of the way. For example, when I requested my vehicle, Steve Machann not only explained the process and accurately anticipated how long it would take to receive my car, but he walked me through the logistics to explain how and why the process is the way it is. It was less about selling a car and more about educating me and making sure we both had the same expectations, which I appreciate it. Additionally, Mr. Machann proactively updated me about the status of my vehicle throughout the process and when I did have the occasional question, he answered all my emails promptly. But the professionalism and willingness to educate didn't stop there. We next met with Brooke Malia who patiently took the time to explain the technology associated with my vehicle. Having someone as informative and calm as Ms. Malia on staff to demonstrate the ins-and-outs of my vehicle is such an asset, and something I didn't experience when purchasing my previous Lexus from elsewhere. Even the paperwork portion -- which is usually the worst part of car-buying -- was ideal because Anil Sharma wasn't a pushy loan officer. Instead, Mr. Sharma listened to me and professionally handled our paperwork in an efficient manner without all the back-and-forth. All my future vehicle purchases will continue to be from Westside Lexus and Mr. Machann because for everyone involved, it wasn't just about buying a car -- it was about making sure my needs were met. My favorite and final example of this is when Mr. Machann called me a few days after I brought the car home and he said, "Do you have any questions about your new car? If I didn’t check with you I would just be a salesman." More
by notsoplainjane1
Other Employees Tagged: Anil Sharma , Brooke Malia technology specialist
June 11, 2023
Excellent service. Very professional. I’ve driven a Westside Lexus since 1993 and can’t imagine going anywhere else. Steve is great. Never let him retire!!! Very professional. I’ve driven a Westside Lexus since 1993 and can’t imagine going anywhere else. Steve is great. Never let him retire!!! More
by lucia.mcdaniel
Other Employees Tagged: Sam Chau , Brooke, who helped me understand all the new bells and whistles
May 21, 2023
Westside Lexus and Steve Mahan provide outstanding customer service in the leasing of the new vehicle. Steve explained the options and guided us in the selection and deliver of the vehicle. We have dr customer service in the leasing of the new vehicle. Steve explained the options and guided us in the selection and deliver of the vehicle. We have driven multiple Westside vehicles and Steve has assisted with each one. We will continue to place our trust in Steve when we need a new Lexus. More
by haskellberry
Other Employees Tagged: Charles Perkins, Sam Chau
May 11, 2023
One of the main issues with the dealership is lack of communication. We discussed a plan with the Sales Manager for when our car arrived. We went through a Sales Consultant for the purchase due to the Ma communication. We discussed a plan with the Sales Manager for when our car arrived. We went through a Sales Consultant for the purchase due to the Manager being out and there seemed to be a disconnect. Information was not relayed and prices changed which left us with a poor experience overall. I am not sure at this time if we will continue to lease through Lexus moving forward. More
by Lexus2023
Other Employees Tagged: Tim Gallagher
May 03, 2023
Lauren was amazing and very helpful. The most important is that I finally have my dream car. The most important is that I finally have my dream car. More
by julianafuentes1925
Other Employees Tagged: Lauren Goldman
April 19, 2023
Very pleasant and excellent customer service. I’m a new Lexus customer and he made feel like family. I’m a new Lexus customer and he made feel like family. More
by sophia brooks
Other Employees Tagged: Manuel Gomez
