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Steve Mutchler
1,494 Reviews
1,494 Reviews
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1494 Reviews of Steve Mutchler
Verified Customer
May 01, 2020
It was a great experience everyone was quick and efficient and most importantly safe thank you for making this a pleasurable experience I will make Honda of Freehold my first choice for all my car n efficient and most importantly safe thank you for making this a pleasurable experience I will make Honda of Freehold my first choice for all my car needs More
by SAMFOWLER432
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 30, 2020
Excellent service. I was there for a recall on a very Excellent service. I was there for a recall on a very crowded Saturday. I was in and out in less than two hours. The waiting facilities were excel Excellent service. I was there for a recall on a very crowded Saturday. I was in and out in less than two hours. The waiting facilities were excellent. Television Wi-Fi and refreshments are served More
by ai3475
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 23, 2020
I don't know the dealer side as I haven't dealt with them. I am, however, very disappointed with the poor service I received. There is clear evidence that maintenance was not done despite asking several them. I am, however, very disappointed with the poor service I received. There is clear evidence that maintenance was not done despite asking several times if they were certain it was. I was told everything was good. I looked at the report which said the same. I question this because I did a drop off on Friday at 5pm for a 7:30am service. At 6pm I got a call saying the car was done. I said I couldn't come until the next day but asked if they were sure it was done since it was scheduled for the next day. I even called next day to confirm it was done and they said yes. Here is how I know they didn't do anything but an oil change, which I'm suspect to and might do myself just to be safe. I had a brake light out, which I knew, and they did not fix. They are supposed to do a walk around to see. I had a noise in the car which I told them about, they said they fixed, they didn't, turns out it was power steering fluid needed. Said my battery was good. A week later I needed my car jump started by AAA. AAA looked at records and said I had my car jumped about six months prior and then should have had a new battery as it tested poorly. Only reason AAA didn't do it then the guy ran out and they forgot to reschedule as did I. I have owned this car for 10 years and love it. It has been a great car. Was considering getting another when finances were better and the car died. I didn't expect the service department to try and speed up that death. Oh and I fixed all the issues myself. But I'm not sure I will return to this dealership again. I'd give 0 stars if I could but wasn't sure if it'd go through. I'm so disappointed. Can't remember who "helped" me so I gave 1 to all the people listed. I apologize if you weren't involved. More
by mwind70
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 22, 2020
Freehold dealer is a good service and ask what do you need service so I like a freehold dealer car services and waiting time shot. So I like them freehold dealer. need service so I like a freehold dealer car services and waiting time shot. So I like them freehold dealer. More
by gopal10chaudhary
Other Employees Tagged: Rajinder Kang, Mike Simpson , N/A
April 21, 2020
Friendly, prompt , nice sitting area , quick, will return . Service rep was friendly and respectful and the quarantine and social distances law enforced very well . Wi . Service rep was friendly and respectful and the quarantine and social distances law enforced very well . Wi More
by champ2005
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 21, 2020
Awesome service very happy with The dealer Very quick Awesome service very happy with The dealer Very quick and polite also they took the car in after we changed the appt last week Very accommodating Awesome service very happy with The dealer Very quick and polite also they took the car in after we changed the appt last week Very accommodating More
by catharhine28
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 17, 2020
Service center is terrible nothing ever gets done to my car. They state that they do service on the car but they don’t ive seen it with my own eyes. car. They state that they do service on the car but they don’t ive seen it with my own eyes. More
by Anonymous101
Other Employees Tagged: Mike Simpson , Jennifer Buccine, Dan Cohen, Jake Hendricks, Sal Hernandez, Sharalynn Martinez, Jay Morris, Malori Nolte, Robert Ramirez
March 25, 2020
The service, reassurance, workmanship, courteousness and timeliness of the service department I would rate as excellent. The manager and associates of the service department go out of their way to accommoda timeliness of the service department I would rate as excellent. The manager and associates of the service department go out of their way to accommodate their customers. More
by Virginia
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez, Mike Cuccinelli
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