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Steve Mutchler
1,490 Reviews
1,490 Reviews
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1490 Reviews of Steve Mutchler
Verified Customer
May 21, 2020
Polite , efficient operation. Left car day before for 6 months service, plus the air conditioning was working. Called next morning to report work was completed, and car was ready for pickup. Car was was months service, plus the air conditioning was working. Called next morning to report work was completed, and car was ready for pickup. Car was washed and the drivers seat and steering wheel where covered in plastic. All Covid-19 protocols were Kept More
by MOMTEACH14
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
May 19, 2020
Courteous service, clean and quiet waiting area, service seemed competent, never go without a coupon as it is too expensive. If I don’t have a decent coupon I go somewhere else. seemed competent, never go without a coupon as it is too expensive. If I don’t have a decent coupon I go somewhere else. More
by bettyditillo
May 17, 2020
Everything worked out just the way they told me it would.Parts were ordered and we received them on time to have job completed the way I expected. My CRV was also washed.Wow good job too! would.Parts were ordered and we received them on time to have job completed the way I expected. My CRV was also washed.Wow good job too! More
by MJHZLGRN
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
May 14, 2020
Satisfied Honda of Freehold serviced my car at my appointment time. The service representative was very professional and the car was returned to me freshly was Honda of Freehold serviced my car at my appointment time. The service representative was very professional and the car was returned to me freshly washed. More
by BIGD2EMS
Other Employees Tagged: Michael
May 13, 2020
Replaced side view mirror expertly and at reasonable cost Service was responsive, polite and professional. They walked me through what would happen before the fact so I could make an informed decision on doi Service was responsive, polite and professional. They walked me through what would happen before the fact so I could make an informed decision on doing the work. More
by RCHAS111
Other Employees Tagged: Robert Ramirez
May 01, 2020
It was a great experience everyone was quick and efficient and most importantly safe thank you for making this a pleasurable experience I will make Honda of Freehold my first choice for all my car n efficient and most importantly safe thank you for making this a pleasurable experience I will make Honda of Freehold my first choice for all my car needs More
by SAMFOWLER432
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 30, 2020
Excellent service. I was there for a recall on a very Excellent service. I was there for a recall on a very crowded Saturday. I was in and out in less than two hours. The waiting facilities were excel Excellent service. I was there for a recall on a very crowded Saturday. I was in and out in less than two hours. The waiting facilities were excellent. Television Wi-Fi and refreshments are served More
by ai3475
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
April 23, 2020
I don't know the dealer side as I haven't dealt with them. I am, however, very disappointed with the poor service I received. There is clear evidence that maintenance was not done despite asking several them. I am, however, very disappointed with the poor service I received. There is clear evidence that maintenance was not done despite asking several times if they were certain it was. I was told everything was good. I looked at the report which said the same. I question this because I did a drop off on Friday at 5pm for a 7:30am service. At 6pm I got a call saying the car was done. I said I couldn't come until the next day but asked if they were sure it was done since it was scheduled for the next day. I even called next day to confirm it was done and they said yes. Here is how I know they didn't do anything but an oil change, which I'm suspect to and might do myself just to be safe. I had a brake light out, which I knew, and they did not fix. They are supposed to do a walk around to see. I had a noise in the car which I told them about, they said they fixed, they didn't, turns out it was power steering fluid needed. Said my battery was good. A week later I needed my car jump started by AAA. AAA looked at records and said I had my car jumped about six months prior and then should have had a new battery as it tested poorly. Only reason AAA didn't do it then the guy ran out and they forgot to reschedule as did I. I have owned this car for 10 years and love it. It has been a great car. Was considering getting another when finances were better and the car died. I didn't expect the service department to try and speed up that death. Oh and I fixed all the issues myself. But I'm not sure I will return to this dealership again. I'd give 0 stars if I could but wasn't sure if it'd go through. I'm so disappointed. Can't remember who "helped" me so I gave 1 to all the people listed. I apologize if you weren't involved. More
by mwind70
Other Employees Tagged: Jake Hendricks, Sal Hernandez, Robert Ramirez
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