Steve Pfeiffer | Page 2

Great customer service in sales, service and finance. I am high maintenance and they are very patient. I took my clubman in for service and ended up driving home a new convertible sales team was awesome I am high maintenance and they are very patient. I took my clubman in for service and ended up driving home a new convertible sales team was awesome as well More

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They were very accommodating to get a car in for inspection that I was planning on buying. They got the inspection finished in a very timely manner and the service advisor was very knowledgeable and inspection that I was planning on buying. They got the inspection finished in a very timely manner and the service advisor was very knowledgeable and easy to work with’ More

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You cannot get better service at any other dealership. ..I have had 4 mini's! ..I have had 4 mini's! More

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I have purchased 4 minis from this dealership and the service has always been exemplary. The facility is clean and comfortable and the service is efficient, professional, and friendly. service has always been exemplary. The facility is clean and comfortable and the service is efficient, professional, and friendly. More

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The people here are always courteous and very informative. Best place if you need service. informative. Best place if you need service. More

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Visited for my last oil change under warranty. Steve made sure I was getting all regular maintenance needed while still covered within the three years. I appreciated that. Also like the video expl Steve made sure I was getting all regular maintenance needed while still covered within the three years. I appreciated that. Also like the video explanations from the service technician. More

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Steven was great. Easy to communicate with and quick to answer all of my questions. Easy to communicate with and quick to answer all of my questions. More

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I appreciated that they look over my mini even though I was there to get a new fob was there to get a new fob More

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I had great experience during this recent visit. I made an appointment for one issue with my car and it ended up that the mechanics found another issue which was serious. I was told that my car woul I made an appointment for one issue with my car and it ended up that the mechanics found another issue which was serious. I was told that my car would be ready by the end of the day the next day. Because of this, they dealt with the issue I originally made an appointment for (drying out the car interior due to moisture getting into it due to me accidentally keeping my moon roof open overnight and a storm rolling through the following morning) for no charge! I really appreciated that. They did finish the job the next day but quicker than expected. I also appreciated having a loaner while the work was being done which gave me a chance to drive one of the new Minis! More

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I have been so unhappy with my car and service this year. I've bought 3 cars from this dealership. Yesterday was the last straw. I was so done that I traded my Mini in for a 2026 Mustang Convertible. I will I've bought 3 cars from this dealership. Yesterday was the last straw. I was so done that I traded my Mini in for a 2026 Mustang Convertible. I will never buy another Mini, and Mini of St. Louis will never see another penny from me. Their "extended warranty" never seems to cover the litany of things that go wrong with these cars after they hit 50,000. It was a scam. I'm a very loyal customer until you screw me over. Then I'm someone else's very loyal customer. More

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