Steve Pfeiffer
Steve Pfeiffer at MINI of St Louis

Steve Pfeiffer | Page 6

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
252 Reviews
4.9

252 Reviews

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252 Reviews of Steve Pfeiffer

November 05, 2025

Dealership Rating
Employee Rating

Very professional and timely. I felt valued and was very clear about the process. Thank you. More

by Kllysnerve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2025

MINI of St Louis responded

Thank you for your kind words! We're so glad to hear you felt valued and informed throughout the process, that’s exactly the experience we strive to deliver. We appreciate you choosing MINI of St. Louis and look forward to seeing you again!

November 03, 2025

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Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More

by Noneyabuzzness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2025

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

Nov 25, 2025

MINI of St Louis responded

Hello, This is Peggy Wessel, the owner/principal of MINI of St. Louis. What exactly were you charged in error? I would like to get you a refund if an error has been made and you did not approve the charges. You may just reply privately as I monitor this account monthly or you may contact me directly at peggy.wessel@miniofstlouis.com. Thank you.

Nov 07, 2025

Noneyabuzzness responded

Thank you for your response. Since I don’t know who you are I will save my comments for the owner/principal.

October 30, 2025

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I am a converted VW owner and have recently become a Mini owner. My expectations have been met successfully. More

by CHAPLAINRDS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 30, 2025

MINI of St Louis responded

We’re so happy to hear you’ve joined the MINI family! It’s great to know we’ve met your expectations so far, and we look forward to continuing to provide you with excellent service and motoring fun for many miles to come.

October 23, 2025

Dealership Rating
Employee Rating

Great on keeping you informed when your vehicle is being serviced, and very helpful! Gave me a great loaner vehicle too while they worked on my mini! More

by lilybeth58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re so glad to hear our team kept you updated throughout your visit and that you enjoyed your loaner vehicle. We appreciate you choosing MINI of St. Louis and look forward to seeing you next time!

October 17, 2025

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Employee Rating

Prompt and kind service. They are very efficient and provide great communication. It is not the least expensive place for service, but I appreciate and have confidence on the More

by Maxjo723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

MINI of St Louis responded

Thank you for your kind words! We’re so glad you appreciate our team’s efficiency, communication, and expertise. We take great pride in providing quality service and care for every MINI. Your confidence means a lot to us!

October 16, 2025

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Employee Rating

They make you feel like they truly value your business. The attendant that greeted me when I brought my car into the reception area was outstanding! More

by JohnFon
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 16, 2025

MINI of St Louis responded

Thank you for your kind words! We're so glad to hear that our team made you feel valued and well taken care of. We truly appreciate your business and look forward to seeing you again next time!

October 16, 2025

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Employee Rating

I am extremely happy I bought a Mini, I love the maintenance plan, and I can not speak highly enough the Service Department. More

by carrielh05
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

Oct 16, 2025

MINI of St Louis responded

We’re thrilled to hear how much you love your MINI and that our Service Department has made such a great impression! Thank you for sharing your experience, we truly appreciate your kind words and your trust in our team. :)

October 02, 2025

Dealership Rating
Employee Rating

I can always count on great service from this dealership. The extra attention to detail is worth coming back and I travel three hours to have this service department check out our car. The service manager More

by Marksbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Erica Wells

Oct 03, 2025

MINI of St Louis responded

Thank you for making the trip to see us, we truly appreciate your trust and loyalty! We’re glad Scott and Steve were able to provide clear communication and attentive service, and that the maintenance video added value to your visit. We look forward to continuing to take great care of you and your MINI!

October 02, 2025

Dealership Rating
Employee Rating

Always receive great service. I appreciate the texting updates and videos of my MINI. Also love the coffee and snacks in waiting area. More

by lhunot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

Oct 03, 2025

MINI of St Louis responded

Thank you for your kind words! We're so glad you enjoy the updates, videos, and a little extra comfort while you wait. We appreciate your continued trust in us and look forward to seeing you next time!

September 26, 2025

Dealership Rating
Employee Rating

Always treated with respect. Not over sold. Actually had warranty coverage which they found for me. More

by Nancy Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

MINI of St Louis responded

Thank you for your feedback! We’re so glad you felt respected and never pressured, and it’s great to hear our team was able to apply warranty coverage for you. We appreciate your trust in MINI of St. Louis and look forward to helping again in the future!

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