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Steve Pfeiffer
Steve Pfeiffer at MINI of St Louis
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Steve Pfeiffer | Page 5

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
48 Reviews
4.9

48 Reviews

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48 Reviews of Steve Pfeiffer

February 06, 2022

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Employee Rating

Service was a breeze, everyone was helpful. Hoping to keep my Mini for a long time. Thank you Steve and Mary. Thank you Mark for the follow up. More

by califiver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Conn, Mary Silver

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Feb 18, 2022

MINI of St Louis responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

February 05, 2022

Dealership Rating
Employee Rating

Arman is always courteous and I trust his advice regarding my mini. The service is top notch at Mini of St. Louis and I will continue to have my mini serviced there. More

by Drfibes13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson , Arman Dzafic, Mary Silver

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Feb 18, 2022

MINI of St Louis responded

Thank you for the 5-star review! Stay safe and see you next time!

January 27, 2022

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Employee Rating

Came in for a quick check of my tire pressure and was surprised at how seriously they took it. Everyone jumped to help, checked all my tires and made sure my Mini was safe to drive. Very nice. More

by Richard M
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson , Mark Conn

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Feb 18, 2022

MINI of St Louis responded

Thank you for the 5-star review! Stay safe and see you next time!

January 10, 2022

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Employee Rating

Disappointed and frustrated. Dropped off mini w/o electrical issues. Picked up mini w them. More

by Woodstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Arman Dzafic

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Jan 18, 2022

MINI of St Louis responded

Thank you for the feedback. We do appreciate you taking the time to share your thoughts. At the time your vehicle was initially checked in for repair you mentioned that the timing chain was repaired at another facility and from there the vehicle sat for roughly 2 years. You wanted us to check the vehicle’s timing chain and for running issues. Thankfully the vehicle had no current faults and no check engine light was on during service. An older misfire code was present in history but again, thankfully, no issues currently within this system. We did advise you that water pump pulley was failing and the oil filter housing was leaking coolant, so you did authorize the repair of these items. Arman spoke to you prior to leaving the dealership and informed you of several additional issues that were still present in the vehicle. At that time you did decline any further repairs and stated the vehicle is a second daily driver and that you were not concerned about those issues right now. The next day you called to say that the battery light had come. Arman spoke to you and stated that you could bring it in to have it diagnosed. Again you mentioned that you were not worried about it and that you will be likely be getting rid of the car. Arman’s offer to diagnose the battery still stands if you would like to take him up on it. Again thank you for the feedback and comments.

December 27, 2021

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Employee Rating

Mini of St. Louis is a terrific dealership to work with. I always feel like they are looking out for me and making sure my Mini is well taken care of. Arman is a great- he is very personable and really go More

by zeal_invitee0e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson , Arman Dzafic, Mary Silver

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Jan 11, 2022

MINI of St Louis responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at MINI! We are thrilled to hear about this experience!

December 12, 2021

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Employee Rating

Pulled in for tire pressure and was helped right away. They made no money on me but went out of the way to make sure I was taken care of. More

by GoodGal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson , Mark Conn

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Dec 17, 2021

MINI of St Louis responded

Thank you for the 5-star review! Stay safe and see you next time!

August 26, 2021

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Employee Rating

Excellent from start to finish. Always treat you nice and never pushy. Everything was done quickly and correctly. Very nice experience again. Good job everyone. I appreciated the follow up call making sure w More

by Super Cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Conn, Mary Silver

Helpful
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Sep 02, 2021

MINI of St Louis responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

August 23, 2021

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Employee Rating

Have bought 3 cars and used for service since 2003. Have always been very satisfied. More

by almtsbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson , Arman Dzafic, Mary Silver

Helpful
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Sep 02, 2021

MINI of St Louis responded

Thank you for the 5-star review! Stay safe and see you next time!

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