Steve Riccardone | Page 76

Frank Delonges sales man has a great sales personality and is upfront with the customer. Has patience and does not force a sale. Very attentve and honest. Steve Riccardone is one heck of a finance manager and is upfront with the customer. Has patience and does not force a sale. Very attentve and honest. Steve Riccardone is one heck of a finance manager, will work to get you the best payment, and is totally honest I totally urge who ever reads this to deal with these two gentlemen and this dealership. It was a great experience and efficiency is amazing. Thank You Guys so much. I will be back, John M. Rodriguez More

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Matt was a very attentive and honest salesperson. He was not too pushy on the car and just gave us valuable information and insight into the vehicle. I felt comfortable telling him exactly what I was looki not too pushy on the car and just gave us valuable information and insight into the vehicle. I felt comfortable telling him exactly what I was looking for in my new Ford Edge and he made it happen. Matt was an excellent salesman and I appreciated his help immensely. I would absolutely recomment him to anyone in the market for a new Ford or Lincoln. The finance team, including Steve, was also very helpful and informative. They made the final portion of completing the sale seamless and an overall pleasant experience. Dana was an excellent dealership and I will definitely recommend them to friends and family. More

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Best dealership expierience Ive ever had. Highly reccomend this dealership to others. Anthony was polite and ver informative in any questions I had and went above and beyond to make sure i was compl reccomend this dealership to others. Anthony was polite and ver informative in any questions I had and went above and beyond to make sure i was completely satisfied. Steve explained he financial status clearly in a manner that made it simple to understand. Customer service here is excellent!! More

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Patience and support was key for me in the purchase of my new car. I visited Dana Ford many times in an attempt to pick out my next car as well as many other dealerships. I was the typical I want it all, but new car. I visited Dana Ford many times in an attempt to pick out my next car as well as many other dealerships. I was the typical I want it all, but want the best deal. I wasn't sure what kind of vehicle I wanted. Never at anytime did I feel pressured to buy something already. Anthony Giagnacovo was always willing to answer my questions and make suggestions to help me figure out the best vehicle for my money. I am now the proud owner of Fords newest Hybrid model the CMAX. Shop around, but stop in and talk with Anthony from Dana. More

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My experience with Dana Ford was great, John was extremely helpful and knowledgeable. He helped expedite our purchase very quickly and efficiently and was a pleasure to work with. I would definitely extremely helpful and knowledgeable. He helped expedite our purchase very quickly and efficiently and was a pleasure to work with. I would definitely go back to Dana and send my friends their way. More

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My wife and I found Dana after "giving up" trying to (again) lease a vehicle from another auto company (NOT Ford/Lincoln). Dana provided THE BEST dealer experience we ever had!! We wou trying to (again) lease a vehicle from another auto company (NOT Ford/Lincoln). Dana provided THE BEST dealer experience we ever had!! We would like to compare our Dana experience vs our other dealer experiences. At dealer # 1, we spent a long time test driving different vehicles. When it came time for pricing, We were given a figure by the manager and told that they "could do better" but the "general manager" wasn't there. We were promised with a handshake that we would receive a call with a better price the next day. Of course there were calls over several days but no price quotes. Annoying, aggressive calls but no prices. Getting a price quote should not be a national secret! THE DANA WAY We worked with Richard Harley. He was extremely knowledgeable, patient, polite and totally professional. When it came time for price quotes, we were given a price that they "would like to get for this vehicle" as a basis for negotiations. Richard told my wife and I to take time to discuss this, and to take as much time as we needed. Negotiations went back and forth in a respectful and courteous manner. Nobody standing over your shoulder and no need to wait for a "mystery general manager" here. At (non Ford/Lincoln)dealer #2 we were given a price and again were told that they could do better and that I would get a call in a few days. When they called back the sales rep told me that he "just remembered" that there was a returning leasee loyalty certificate of $1000 available. He said that he could use this to reduce the price. He of course did nothing to "work" on his original price quote. That was like telling me that the price would be lower if I increased MY down payment. The loyalty certificate information should have presented to me immediately. The Dana Way When Richard Harley gave me his first quote he immediately said that it included all rebates and told me the details: A Ford rebate AND a competitors lease rebate. Everything at Dana was like that. They are honest, they care about their customers, and genuinely want you to be 100% satisfied. My wife and I leased a beautiful Lincoln MKZ through Richard. Before we left the showroom with the vehicle Richard Harley and Frank Curry sat with us in the car for at least 40 minutes going over the numerous high tech features in the vehicle. There was no pressure by them to speed things up to get back to the showroom. Everyone went out of their way to be sure that we were 100% satisfied. Sales manager Juan Estrella spoke with us many times throughout the process to make sure things were ok. At Dana you never feel extreme pressure to buy. They truly want you to take your time without relentless pressure. The total experience is positive. Even Steve Riccardone in finance (the guy you have to pay!!) made that part of the deal painless. Again no pressure to purchase anything that you may not want/need. The care and concern for customers at Dana does not end when you leave the showroom. In the 2 weeks since leasing our MKZ, Richard has called several time to see if everything is ok, and a representative from the office also has called to ask about our experience with Dana. So my wife and I HIGHLY recommend doing business at Dana. I cannot think of anything negative to say about them. Our team of Richard Harley, Juan Estrella, Frank Curry, and Steve Riccardone were top of the line. I am confident that ANY TEAM at Dana will be just as wonderful. Finally, the other dealers that I visited would benefit by sending their sales people to Dana posing as customers to see how business should be conducted. More

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Doing business with Steve and John was an extremely positive experience. They very very professional,patient and helped me choose the vechicle that was right for me. I will recommend them with confiden positive experience. They very very professional,patient and helped me choose the vechicle that was right for me. I will recommend them with confidence and they will have a repeat customer. More

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Overall experience was a pleasure. Salesman were knowlegible courteous and willing to go over the product and options. I will highly recomend this dealership to my friends and family. knowlegible courteous and willing to go over the product and options. I will highly recomend this dealership to my friends and family. More

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Nick was PHENOMENAL. He was so helpful from beginning to end and made the sales experience so pleasurable with no stress or pressure. Both he and Joe went above and beyond to get me the best deal possib to end and made the sales experience so pleasurable with no stress or pressure. Both he and Joe went above and beyond to get me the best deal possible to get me in the new truck I always wanted. Nick was pleasant and patient and understanding and I truly felt he wanted me to be happy as soon as I began dealing with him. Joe worked out the financing in the best possible way to fit my budget. Steve went through all the paperwork quick and painless and explained all the service plans so I would understand what I need. Nick is truly an asset to your company and I will be sending him everyone I know who is looking for a car. Thank you for all your help. More

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Everyone involved in this deal was extremely motivated to make this deal happen within the constraints of financial limitations. In addition, when I was scheduled to pick up the new vehicle, I suffered a sev make this deal happen within the constraints of financial limitations. In addition, when I was scheduled to pick up the new vehicle, I suffered a severly blown disk in my back the night before delivery and was in great pain. All parties went out of their way to accommodate me in any way they could. The sales pressure was subtle but not overpowering. They made it fun and had an open mind to close this deal. I am completely satisfied with the way this dealership has handled my transaction. More

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