Steve Riccardone | Page 77

I found a 2009 Lincoln MKZ online and fell in love with the look and features of the car, plus it only had 23,000 miles on it. I live in central NJ and decided to make the drive to Staten Island to look at the look and features of the car, plus it only had 23,000 miles on it. I live in central NJ and decided to make the drive to Staten Island to look at the car and test drive it. When I walked in, I was approached by Richard and I told him that I was interested in the car if I could get it for the right price. The car was listed at $25,000 at the dealership and $24,000 online. I offered them $21,500 for the car and was countered with the old "someone offered $22,300 a week ago and was turned down". (I understand they have to do their job and try to make money so I wasn't concerned with the price games they attempted to play). I countered with $22,000 as my final offer and it was accepted. We took it for a test drive and Rich showed me the features. I fell in love with the car and decided to proceed with the paperwork. I was approved for a phenomenal 1.9% interest rate over 5 years which excited me even more. The process didn't take long at all and I went into Steve's office to finish the paperwork. He was thorough and corrected 2 mistakes that ended up saving me over $1,000 (The interest rate was at 2.9% instead of 1.9% and the sales tax was for NY's almost 9% instead of NJ's 7% tax). I went to look at the car on a Sunday and was disappointed to find out that I couldn't take the car home because my insurance company was closed and would also be closed Monday for Labor Day. Seeing my disappointment, Joe told me that he would give me a dealer plate that I could use until Tuesday when my insurance company would be open! I was thrilled and it topped off an already very pleasant experience at Dana Motors. When I was handed the keys, I was in a bit of a rush to beat the storm, but Joe was very nice and offered to show me anything I wanted to know about the cars features. When I came back on Tuesday, Frank took his time to go over all of the features of the navigation and sync system that I was trying to figure out on my own, but was having a little bit of difficulty. He didn't rush through the tutorial or anything so I was very pleased. While waiting around, I saw Joe again and he was a nice kid to have a conversation with. He passed the time and was very knowledgeable about the cars being sold there. NOW, I can only vouch for the people I worked with at this dealership. Some of the younger salesmen there didn't create a very pleasant atmosphere because of their "grouping" and hawking people as they came through the door. So all I can recommend is starting your visit off by dealing with Richard Harley, because I don't know if I would have purchased this car if I dealt with someone else. Thanks Rich!!!! More

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dana has great customer service! they made me feel like family and went above and beyond to ensure that i was happy - would def recommend family and went above and beyond to ensure that i was happy - would def recommend More

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The staff at Dana Ford where so helpful with the process of leasing a new car and explain everthing so that I that understand throughly and every one from the beginng to the end of the sale process was grea of leasing a new car and explain everthing so that I that understand throughly and every one from the beginng to the end of the sale process was great. I would recomend Dana Ford to all my freinds, More

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From the moment we stepped into Dana, Tom and Sal were very informative and friendly and accommodating. Steve finished the process and was wonderful to deal with. The entire experience was a pleasure. very informative and friendly and accommodating. Steve finished the process and was wonderful to deal with. The entire experience was a pleasure. More

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**NOTE: I started a review and was almost finished when I must have hit the wrong key, and lost what I'd started (I may have inadvertentley sent it). This is the complete evaluation. On 3/3/12, my wife an must have hit the wrong key, and lost what I'd started (I may have inadvertentley sent it). This is the complete evaluation. On 3/3/12, my wife and I visited the Dana Ford/Lincoln showroom to look one particular Certified Used car they'd advertised online; our reason was to replace an existing vehicle we owned. We did not have definite plans to purchase any vehicle today, but were interested in one particular car. In no small fashion, for the reasons set forth below we did make the purchase today. The moment we entered the showroom, we were greeted in a friendly manner. Steve Keely, the salesperson we dealt with, seemed and was genuinely interested in assisting us and making the experience pleasant -- and above all never employed any "high pressure" tactics. He was polite, attentive, and knowledgeable the entire time. I apologize for not remembering their names, but the Sales and Finance Managers who assisted us were also worthy of mention for their assistance and interest in processing our purchase. Indeed, all the dealership employees we came into contact with were friendly. More

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