Steve Riccardone | Page 78

From the moment we stepped into Dana, Tom and Sal were very informative and friendly and accommodating. Steve finished the process and was wonderful to deal with. The entire experience was a pleasure. very informative and friendly and accommodating. Steve finished the process and was wonderful to deal with. The entire experience was a pleasure. More

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**NOTE: I started a review and was almost finished when I must have hit the wrong key, and lost what I'd started (I may have inadvertentley sent it). This is the complete evaluation. On 3/3/12, my wife an must have hit the wrong key, and lost what I'd started (I may have inadvertentley sent it). This is the complete evaluation. On 3/3/12, my wife and I visited the Dana Ford/Lincoln showroom to look one particular Certified Used car they'd advertised online; our reason was to replace an existing vehicle we owned. We did not have definite plans to purchase any vehicle today, but were interested in one particular car. In no small fashion, for the reasons set forth below we did make the purchase today. The moment we entered the showroom, we were greeted in a friendly manner. Steve Keely, the salesperson we dealt with, seemed and was genuinely interested in assisting us and making the experience pleasant -- and above all never employed any "high pressure" tactics. He was polite, attentive, and knowledgeable the entire time. I apologize for not remembering their names, but the Sales and Finance Managers who assisted us were also worthy of mention for their assistance and interest in processing our purchase. Indeed, all the dealership employees we came into contact with were friendly. More

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