Steve Sage | Page 3

Outstanding dealership! I've purchased more cars from Lou Fusz than any other place(3). That's pretty good for an old retired person. The sales & service-dept treat you I've purchased more cars from Lou Fusz than any other place(3). That's pretty good for an old retired person. The sales & service-dept treat you as if you were buying new! I have bought one new and 2 used vehicles. Their body shop & service depts are both great. More

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Can't want much better They got me in quickly, courteously, scheduled quickly, did precisely what they told me to expect, finished more quickly than they projected, and did They got me in quickly, courteously, scheduled quickly, did precisely what they told me to expect, finished more quickly than they projected, and did a great job. More

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Great auto body service Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up! More

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Trust Steve Gage is very personable and trustworthy. He ordered what I needed right away and installation only took about 20 minutes. Everyone in the servic Steve Gage is very personable and trustworthy. He ordered what I needed right away and installation only took about 20 minutes. Everyone in the service department was great. More

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Excellent Repair Service and Help with Other Car Issue I was extremely pleased with the level of service I received concerning my Highlander's repairs after an accident. The staff was attentive to my need I was extremely pleased with the level of service I received concerning my Highlander's repairs after an accident. The staff was attentive to my needs, the work done was excellent and any questions I had were addressed thoroughly. When an issue came up with my car the day after the repairs, I called Steve Sage and he was very helpful in troubleshooting the problem. We later determined the issue was totally unrelated to the repair job and I was able to get it resolved. I would definitely recommend this dealership. I've always been treated fairly and with respect and it seems they are willing to "go the extra mile" to make sure we're satisfied when the job is done! More

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Most Unfriendly Receptionist I have ever met My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to he My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude. More

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My Experiences This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with perfection. Their personnel are outgoing and efficient. I highly recommend this company. All their personnel More

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Collision repair Everyone was very helpful, efficient and knowledgeable. They made the process move very smoothly. My Prius was returned to me looking beautiful and c Everyone was very helpful, efficient and knowledgeable. They made the process move very smoothly. My Prius was returned to me looking beautiful and clean, and it even smelled good! More

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Scott....he is fabulous!!!!!!!!!!!! Scott is fabulous, he has been our service advisor for years, we recently lost our beloved 10 year old Sienna van, it was totaled, Scott remembered ou Scott is fabulous, he has been our service advisor for years, we recently lost our beloved 10 year old Sienna van, it was totaled, Scott remembered our vehicle. We replaced it with 2012 Sienna, took it to Lou Fusz, Scott made sure our new/old vehicle was checked thoroughly. We have 3 Toyotas, 1 Honda and a Mazda in our household, no other dealership does the job like Lou Fusz Toyota, our Mazda even gets serviced at Lou Fusz, Toyota, you win, and let's talk about Honda of Frontenac, it doesn't compare!! Looking forward to a new Rav in a few years, I will buy nothing but a Toyota!!! Thank you Scott and Lou Fusz Toyota, you have sold us!! More

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Body shop did great work Body shop did great work. Took care of my repair and corrected an additional request. Everyone was professional and friendly. They kept my appointmen Body shop did great work. Took care of my repair and corrected an additional request. Everyone was professional and friendly. They kept my appointment time snd finished the work as promised. More

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