Steve Smith
Steve Smith at Capistrano Volkswagen

Steve Smith | Page 5

Sales Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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5.0
95 Reviews

Dealership Experience

9 yrs, 10 mos

5.0

95 Reviews

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95 Reviews of Steve Smith

February 04, 2020

Dealership Rating

I had a great experience with Capo VW. I was assisted in ending my lease and started a new buy out plan. I was thrilled to have the process started and completed within the same day. Thank you More

by monica.m
Recommend Dealer
Yes

Other Employees Tagged: Mike Stieber

Feb 05, 2020

Capistrano Volkswagen responded

Monica, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Kate

January 22, 2020

Dealership Rating

This was my first time buying a car and JJ was very helpful with all of my questions as well as the entire process! Overall I would say I had a great experience. More

by bdrez123
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark , JJ

Jan 24, 2020

Capistrano Volkswagen responded

Thank you so much for choosing Capistrano Volkswagen! Congrats on your new purchase, and please let JJ know if we can be of any further assistance! We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Kate

January 03, 2020

Dealership Rating
Employee Rating

Killer Service! Great service all around, especially my sales associate, Joey... good dude! He helped make an otherwise stressful car-buying experience pleasant. Woul More

by brian.darney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Robustelli

Jan 03, 2020

Capistrano Volkswagen responded

Hi Brian, Thank you for sharing your review! It's a pleasure to know that Joey provided you with such excellent assistance. We hope to see you again! Kate

December 23, 2019

Dealership Rating

New car Great quick and efficient sales team. Steve Skinner did an amazing job helping me get in and out the door in my new car in a short amount of time. More

by DLGARNER26
Recommend Dealer
Yes

Other Employees Tagged: Steve Skinner

Dec 26, 2019

Capistrano Volkswagen responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here working with Steve Skinner here at Capo VW. Kate

December 12, 2019

Dealership Rating
Employee Rating

good people but takes to long People at Capo are knowledgeable and courteous. Takes too long to buy out lease. 3.5 Hrs. Should be much quicker. I was already pre-approved by my c More

by MARK.TALENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark

Dec 12, 2019

Capistrano Volkswagen responded

Hi Mark, Our sincere apologies for the wait time. Thank you for your feedback so we can make an improvement moving forward. Kate

November 19, 2019

Dealership Rating
Employee Rating

Another Great Buying Experience!! Close to 5 years ago, I went to Capistrano VW just inquiring about a Jetta. That's where I met Richard McAllister for the first time. He was very nice More

by smcgrail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard McAllister

Nov 20, 2019

Capistrano Volkswagen responded

Thanks for taking the time to share your experience at Capo VW! We're happy to hear that Richard was so helpful to you in the past as well as this time around helping your son choose a new car. Your wonderful feedback will be much appreciated by Richard and the sales team! We hope your son is enjoying his new Jetta and hope to see you both again soon! Kate

November 09, 2019

Dealership Rating
Employee Rating

VW Jetta purchase on 11/3/2019 My experience at Capo VW spans last Saturday evening into Sunday. Dropped off my leased vehicle with Richard on Saturday and he was very accommodating More

by mabarnet4492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miles Brandon, Paul Clark , Richard McAllister

Nov 09, 2019

Capistrano Volkswagen responded

Thank you for your wonderful review! It's great to know that you were satisfied with your lease turn in and the purchase of your new Jetta. Making the purchase experience easy and transparent for our customers is exactly what we hope to accomplish and we will share your great feedback with Richard and the sales team. Thanks again, and we hope to see you again at Capo VW! Kate

October 16, 2019

Dealership Rating
Employee Rating

Great experience! Richard was very knowledgeable and helpful when it came to pick out a car. He helped me get exactly what I wanted and did not push for me to get somet More

by mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark , Richard McAllister

Oct 16, 2019

Capistrano Volkswagen responded

Thank you for your feedback, it's great to know that you had such a positive experience at Capo VW! Customer satisfaction is our top priority and we're happy to hear that Richard was so helpful to you during the sales process. Please reach out to us if there is anything else we can assist you with, and enjoy your new vehicle! Kate

October 04, 2019

Dealership Rating
Employee Rating

Amazing people and products Impressed with team's professionalism. They listened to our needs and found a solution that worked for us and all in one day. Thank you! More

by spinelli.traceyann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Stieber , AJ Jamshidi

Oct 07, 2019

Capistrano Volkswagen responded

Hi TraceyAnn! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again down the road. Kate

October 02, 2019

Dealership Rating
Employee Rating

New Tiguan Everyone at the CapoVW dealership was incredibly helpful! We loved our experience and have leased cars through them for the past 4+ years. I can’t see More

by kacytlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: McCurtis Kelley

Oct 03, 2019

Capistrano Volkswagen responded

Thank you for taking the time to leave a review! We're thrilled to hear that the sales department here at Capo VW has been so helpful to you over the last several years. Your kind words are much appreciated. Enjoy your new Tiguan! - Kate

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