Steve Smith | Page 7

Long distance Wanted to help our son lease a car.., We live out of State. The sales staff “Buddy” was very helpful. He helped get the payment we requested and he ev Wanted to help our son lease a car.., We live out of State. The sales staff “Buddy” was very helpful. He helped get the payment we requested and he even made a video to show our son what all the options were! More

by Out of State Verified Customer Verified Customer

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Great Service My husband and I have had the pleasure working with Buddy over the years. Buddy always provides great service. He makes an easy smooth process and a My husband and I have had the pleasure working with Buddy over the years. Buddy always provides great service. He makes an easy smooth process and always with a smile! More

by beccaw Verified Customer Verified Customer

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Simple I have purchased cars and consistently had the serviced at Capo from back in the air-cooled days even though I live 1 1/2 hours away and there are oth I have purchased cars and consistently had the serviced at Capo from back in the air-cooled days even though I live 1 1/2 hours away and there are other dealers closer. Why? Because I’m treated as valuable. The service is prompt and done right. More

by JON.MILLS Verified Customer Verified Customer

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Purchase vehicle My wife and I went to the Capistrano Volkswagen dealership via referral from a family member who purchased a new car from this dealership. We had a s My wife and I went to the Capistrano Volkswagen dealership via referral from a family member who purchased a new car from this dealership. We had a specific vehicle, we were interested in, a 2019 Volkswagen eGolf SE. We test drove the vehicle and several questions we had were answered at the dealership. Some questions regarding electric vehicle Federal Tax Credits, State & Utility Provider rebates could not be answered by the dealership due to these programs constantly changing, expiring, etc. All of the employees we made contact with were professional, pleasant to speak to, and they were honest & respectful in advising me to research the various rebate & incentives, etc. to answer questions we had about these various programs. It was a very pleasant experience for us at Capistrano Volkswagen. We are excited to have purchased a new car from them and look forward to avoiding those long lines at the gas station! More

by boilerupyork Verified Customer Verified Customer

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Great experience Amazing. I can’t say thank you enough. I was treated like family. They worked with me from before I even showed Up. Steven, Steve and Chris are real l Amazing. I can’t say thank you enough. I was treated like family. They worked with me from before I even showed Up. Steven, Steve and Chris are real life super heroes. Thank you VW Capistrano. I love my new Passat. And FYI this is my first new car and my first lease ever. New car smell is awesomesauce. More

by jaybo0gi3 Verified Customer Verified Customer

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Wonderful process These guuts are the best. They helped me in communicating thry mom and myself very patience very helpful n very honest Beside knowing al VW are These guuts are the best. They helped me in communicating thry mom and myself very patience very helpful n very honest Beside knowing al VW are known for best handmade cars I love my car and glad it a VW again!! Thank yofor Joey and Paul. More

by allypatricia919 Verified Customer Verified Customer

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Friendly and excellent service We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We took the printout of the vehicle and pricing to the dealership and Joey, our sales associate, made the vehicle available to us for a test drive. The buying process was so easy and we never felt pressured into purchasing anything we didn’t want which was very refreshing compared to other dealership experiences we had in the past. Joey was a pleasure to work with. :) More

by Conny V. Verified Customer Verified Customer

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Smoothest buying experience ever Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experien Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experience you looking for when you know what you trying to buy. Curtis was courteous and knowledgeable, no up selling. Super fast trade-in experience with very reasonable price. Paul was very professional, experienced and quick. I definitely would recommend Capistrano VW dealership experience as one of the best ever. More

by vovaz Verified Customer Verified Customer

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Great service! All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. More

by AMY.MITCHELL Verified Customer Verified Customer

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very time consuming Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but have no authority that’s why it takes so long going back and forth to be able to make the deal going for us buying this car was so tiring we had to spend three days finally we are done !!!!! The sales manager Steve Smith called us and invite us back to the dealership I returned his call two times I was at the dealership but he did not bother to come and say hello or introduce himself !!!!!!! More

by sdinani Verified Customer Verified Customer

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