Steve Smith | Page 7

Purchase vehicle My wife and I went to the Capistrano Volkswagen dealership via referral from a family member who purchased a new car from this dealership. We had a s My wife and I went to the Capistrano Volkswagen dealership via referral from a family member who purchased a new car from this dealership. We had a specific vehicle, we were interested in, a 2019 Volkswagen eGolf SE. We test drove the vehicle and several questions we had were answered at the dealership. Some questions regarding electric vehicle Federal Tax Credits, State & Utility Provider rebates could not be answered by the dealership due to these programs constantly changing, expiring, etc. All of the employees we made contact with were professional, pleasant to speak to, and they were honest & respectful in advising me to research the various rebate & incentives, etc. to answer questions we had about these various programs. It was a very pleasant experience for us at Capistrano Volkswagen. We are excited to have purchased a new car from them and look forward to avoiding those long lines at the gas station! More

by boilerupyork Verified Customer Verified Customer

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Great experience Amazing. I can’t say thank you enough. I was treated like family. They worked with me from before I even showed Up. Steven, Steve and Chris are real l Amazing. I can’t say thank you enough. I was treated like family. They worked with me from before I even showed Up. Steven, Steve and Chris are real life super heroes. Thank you VW Capistrano. I love my new Passat. And FYI this is my first new car and my first lease ever. New car smell is awesomesauce. More

by jaybo0gi3 Verified Customer Verified Customer

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Wonderful process These guuts are the best. They helped me in communicating thry mom and myself very patience very helpful n very honest Beside knowing al VW are These guuts are the best. They helped me in communicating thry mom and myself very patience very helpful n very honest Beside knowing al VW are known for best handmade cars I love my car and glad it a VW again!! Thank yofor Joey and Paul. More

by allypatricia919 Verified Customer Verified Customer

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Friendly and excellent service We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We We researched vehicles upfront online on their user-friendly website which even allowed us to calculate exact pricing for the vehicle we selected. We took the printout of the vehicle and pricing to the dealership and Joey, our sales associate, made the vehicle available to us for a test drive. The buying process was so easy and we never felt pressured into purchasing anything we didn’t want which was very refreshing compared to other dealership experiences we had in the past. Joey was a pleasure to work with. :) More

by Conny V. Verified Customer Verified Customer

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Smoothest buying experience ever Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experien Worked with Curtis and the team. Agreed on OOD price by mail and the only thing that's left when I arrived was basically a handshake. That is experience you looking for when you know what you trying to buy. Curtis was courteous and knowledgeable, no up selling. Super fast trade-in experience with very reasonable price. Paul was very professional, experienced and quick. I definitely would recommend Capistrano VW dealership experience as one of the best ever. More

by vovaz Verified Customer Verified Customer

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Great service! All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. All the people were so nice and quick. Very helpful. I was treated great and all of the staff was friendly and easy to work with. More

by AMY.MITCHELL Verified Customer Verified Customer

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very time consuming Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but have no authority that’s why it takes so long going back and forth to be able to make the deal going for us buying this car was so tiring we had to spend three days finally we are done !!!!! The sales manager Steve Smith called us and invite us back to the dealership I returned his call two times I was at the dealership but he did not bother to come and say hello or introduce himself !!!!!!! More

by sdinani Verified Customer Verified Customer

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Great service with no pressure! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! More

by Jack.pakeltis Verified Customer Verified Customer

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Quick and easy, a pleasant buying experience. We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked int We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked into it for us and was able to get the same deal. We also had to leave in the middle of the buying process to go pick up our kids, but the whole team was very understanding. Kevin stepped in when the Financing guys were back-logged to get us out the door faster. He was very kind to our 5-year old son and gave him some toys to play with while he waited. Only negative was having to wait 20+minutes for the car we were interested in to be retrieved from the off-site lot. Wish it was closer! More

by kathryn.taps Verified Customer Verified Customer

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VW Atlas purchase Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took l Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took longer than necessary getting the paper work done but this is common in most car dealerships. More

by edoziem Verified Customer Verified Customer

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