Steve Wenham | Page 15

Very good service for decent price it was my second time I changed engine oil and filter. Nice place I recommend to everyone who has Toyota for decent price it was my second time I changed engine oil and filter. Nice place I recommend to everyone who has Toyota More

by olekxandrzin Verified Customer Verified Customer

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Job well done They always do the job right the first time, very flawless from the start to the finish and very professionally done. It also come with complementary They always do the job right the first time, very flawless from the start to the finish and very professionally done. It also come with complementary wash in the end. More

by njflor51 Verified Customer Verified Customer

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Miscommunication, lack of empathy, and general disregard This was the first bad experience I have had here. We have two newer Toyotas and only take them to the dealership for repairs and maintenance. I had a This was the first bad experience I have had here. We have two newer Toyotas and only take them to the dealership for repairs and maintenance. I had a huge repair to do, and was offered to use their financing service to do the repair sooner rather than later. The sales rep did not fully explain the process. They kept my car longer than they advised. On a sunday when I came in, they forgot to charge me. I had to ask then to set up my payments. I had my credit card and they did not know that the payments HAD to be on a debit card. It was July first and i had just paid rent. I offered any of my cc cards or even cash bc the banks would take a business day for my transfer from another account to use my debit card. They did not offer me a courtesy for this miscommunication, nor did they give me my car or rent me a car for free until the next business day. When I came back they tried to get me out if there asap. Another rep eventually did help me, but it was a very disappointing time. More

by CHURCH1585 Verified Customer Verified Customer

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Courtney makes it happen & is the reason I am still a custom Is the best service advisor in our service department you have she’s personable knows her stuff and makes things happen as you’re supposed to unlike Is the best service advisor in our service department you have she’s personable knows her stuff and makes things happen as you’re supposed to unlike other times I’ve been in over the last four years she’s the best More

by TIBURONSF Verified Customer Verified Customer

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Always a smooth process with great customer service service has always been as fast as they can do it, quality is excellent, customer service is professional and excellent and very helpful every time i service has always been as fast as they can do it, quality is excellent, customer service is professional and excellent and very helpful every time i have needed it. More

by JUSTIN_WESTCOST Verified Customer Verified Customer

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The service that I had on my vehicle was done properly. The service on my car was done properly. I was advised about my tires, that I needed a new set do two Nails in two of them. Afterwards I was given a s The service on my car was done properly. I was advised about my tires, that I needed a new set do two Nails in two of them. Afterwards I was given a store credit for the two tires because there was not enough miles on them originally. I was pleased More

by moos4mee Verified Customer Verified Customer

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Poor Service I always have to be checking status on my vehicle due to when it is down they park it for a while and don't call me. I Alway wait for my vehicle and i I always have to be checking status on my vehicle due to when it is down they park it for a while and don't call me. I Alway wait for my vehicle and it happens every time. The service advisor was on the phone, so he pass me to someone that didnt know what the recomendation were. So I had to hunt for another seevice advisor to explain what was needed to be done on my vehicle. Customer service has decrease over a 5 year time. I was going to buy a truck from your site, but not any more. More

by gggsroseville Verified Customer Verified Customer

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Highly Recommend! I've loved the Toyota service center from the very first time I had service in Roseville. I recommend getting all service done here, even your new tir I've loved the Toyota service center from the very first time I had service in Roseville. I recommend getting all service done here, even your new tires. More

by Trina Verified Customer Verified Customer

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35k and extra service I had an appt for 35k service with two questions. Steve was very quivk to answer my questions & arrange for repair of a problem (1 of the questions) a I had an appt for 35k service with two questions. Steve was very quivk to answer my questions & arrange for repair of a problem (1 of the questions) and schefule a time to take care of it. More

by NIKIMORRISROE1 Verified Customer Verified Customer

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Excellent Service They fixed my car and gave me a rental so i could still do all the things i had to do that day! Thanks for the great service! They fixed my car and gave me a rental so i could still do all the things i had to do that day! Thanks for the great service! More

by KIMMACKIE1 Verified Customer Verified Customer

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