Steve Wenham | Page 15

Great service. My appt was scheduled with Steve’s team and they were ready for my car when I came in and they did a great job with my car blind spot monitor issue. My appt was scheduled with Steve’s team and they were ready for my car when I came in and they did a great job with my car blind spot monitor issue. More

by CECIL_J441 Verified Customer Verified Customer

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First time buyer The staff at roseville toyota made it very simple to purchase my certified used corolla everyone was kind and helpful and didn’t look down on me becau The staff at roseville toyota made it very simple to purchase my certified used corolla everyone was kind and helpful and didn’t look down on me because I was 19 years old when I purchased my vehicle they treated me like any other adult and I couldn’t be happier with my car More

by FO0TBALLBOI98 Verified Customer Verified Customer

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Windshield wiper issue I brought my car in to fix a broken windshield wiper. I was given superb service and in a suitable amount of time. Also Steve was so helpful in exp I brought my car in to fix a broken windshield wiper. I was given superb service and in a suitable amount of time. Also Steve was so helpful in explaining what caused the issue. More

by ALIDAMR Verified Customer Verified Customer

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Came in for warranty service Came for warranty service. Got a rental because it would be more than a day. Got everything fixed by the next day. Deducted 1 star because I was told Came for warranty service. Got a rental because it would be more than a day. Got everything fixed by the next day. Deducted 1 star because I was told they would update me that evening but did not. They called at 9 the next morning and said I needed to have the rental back by 1pm. So I did have to leave work work early to get it back. They also forgot to wash it but did take it back to wash it and have me a voucher for another time. The service was done well and they cleaned up the engine. More

by KURAKASAMA Verified Customer Verified Customer

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Battery issue Great service wirh a smile! I am glad I purchased the extra service contract. I did not have to pay for a battery. Thank you Great service wirh a smile! I am glad I purchased the extra service contract. I did not have to pay for a battery. Thank you More

by notaryr4u Verified Customer Verified Customer

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Very good service for decent price it was my second time I changed engine oil and filter. Nice place I recommend to everyone who has Toyota for decent price it was my second time I changed engine oil and filter. Nice place I recommend to everyone who has Toyota More

by olekxandrzin Verified Customer Verified Customer

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Job well done They always do the job right the first time, very flawless from the start to the finish and very professionally done. It also come with complementary They always do the job right the first time, very flawless from the start to the finish and very professionally done. It also come with complementary wash in the end. More

by njflor51 Verified Customer Verified Customer

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Miscommunication, lack of empathy, and general disregard This was the first bad experience I have had here. We have two newer Toyotas and only take them to the dealership for repairs and maintenance. I had a This was the first bad experience I have had here. We have two newer Toyotas and only take them to the dealership for repairs and maintenance. I had a huge repair to do, and was offered to use their financing service to do the repair sooner rather than later. The sales rep did not fully explain the process. They kept my car longer than they advised. On a sunday when I came in, they forgot to charge me. I had to ask then to set up my payments. I had my credit card and they did not know that the payments HAD to be on a debit card. It was July first and i had just paid rent. I offered any of my cc cards or even cash bc the banks would take a business day for my transfer from another account to use my debit card. They did not offer me a courtesy for this miscommunication, nor did they give me my car or rent me a car for free until the next business day. When I came back they tried to get me out if there asap. Another rep eventually did help me, but it was a very disappointing time. More

by CHURCH1585 Verified Customer Verified Customer

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Courtney makes it happen & is the reason I am still a custom Is the best service advisor in our service department you have she’s personable knows her stuff and makes things happen as you’re supposed to unlike Is the best service advisor in our service department you have she’s personable knows her stuff and makes things happen as you’re supposed to unlike other times I’ve been in over the last four years she’s the best More

by TIBURONSF Verified Customer Verified Customer

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Always a smooth process with great customer service service has always been as fast as they can do it, quality is excellent, customer service is professional and excellent and very helpful every time i service has always been as fast as they can do it, quality is excellent, customer service is professional and excellent and very helpful every time i have needed it. More

by JUSTIN_WESTCOST Verified Customer Verified Customer

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