Steve Wenham | Page 17

Great service Had a helpful, experienced service manager and that made all the difference. He went the extra mile and was very helpful. Provided great service overa Had a helpful, experienced service manager and that made all the difference. He went the extra mile and was very helpful. Provided great service overall. More

by KACI_ALEXANDER Verified Customer Verified Customer

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Great Service Service needed for my check engine light which came on. Thankful the service team found an oil leak and the repairs were still under my warranty. I Service needed for my check engine light which came on. Thankful the service team found an oil leak and the repairs were still under my warranty. I have been very happy with all the service at Roseville Toyota! More

by TLWTEACH Verified Customer Verified Customer

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Very good service and timely Good work very trustworthy. Friendly efficient and timely. U dint have to wait. Car was washed. Service manager was very pleasant and went over all th Good work very trustworthy. Friendly efficient and timely. U dint have to wait. Car was washed. Service manager was very pleasant and went over all the services More

by HEMNINA Verified Customer Verified Customer

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Worst service department ever. I would not recommend I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immedia I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immediately. The service at this dealership has made me callous and removed all possibilities of ever buying a Toyota again. They should seriously fire every person they have in service, especially the ones that deal with customer service, or at the very least heavily retrain them. Every time they take over an hour to do an oil change or other minor maintenance and then the service writers that are supposed to call you up, are too busy playing games on their phones or texting their friends to care about their jobs. And this was the same kind of “service” we received in numerous visits. I once watched my car get parked and sat and waited to be contacted for it for another 30 minutes before I walked up to the girl, texting on her phone (not on a lunch break either), and asked her if my car was ready to which she replied it will be done when I call you up. 10 minutes later she called me up and said “it just finished”. I wish that I had names of these people so they could be dealt with, but honestly it’s not just one time, one trip, it’s every time and they’ve all been horrible except one nice young man that works in sales. I can not express enough that the service department is terrible, and will never get a recommendation from me. If I could give them 0 stars, I wouldn’t hesitate. This is forcing me to pick an employee, however they are not the ones responsible for this atrocious service but rather the survey won’t let me complete it without selecting it. No one has been a pleasure to interact with from service. More

by Gumbi143 Verified Customer Verified Customer

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120,000 mile service. Great service as always. Professional staff. Service completed in quoted time. Nice waiting area and convenient shuttle service. Great detail provid Great service as always. Professional staff. Service completed in quoted time. Nice waiting area and convenient shuttle service. Great detail provided on tune up elements. More

by kmharse Verified Customer Verified Customer

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These folks deliver what they promise. This dealership is fair and honest. Their department heads are truly committed to making your worst fears easily managed, understood and fair priced. This dealership is fair and honest. Their department heads are truly committed to making your worst fears easily managed, understood and fair priced. I’m not only a Toyota fan, but a truly Roseville Automall Toyota fan. More

by Roy Howe Verified Customer Verified Customer

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Toyota Service Center We just relocated to the Rocklin area. We needed to take our 2016 Prius in for the 30k maintenance. My husband and I were extremely impressed at the s We just relocated to the Rocklin area. We needed to take our 2016 Prius in for the 30k maintenance. My husband and I were extremely impressed at the service we received. In and out in 2.5 hours. Exceeded our expectations. More

by carol_irving Verified Customer Verified Customer

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The Definition Of Customer Service Steve is fantastic! He went out of his way to keep me updated about the status of my vehicle. Steve even went as far as calling me on his day off. I n Steve is fantastic! He went out of his way to keep me updated about the status of my vehicle. Steve even went as far as calling me on his day off. I never had any worries because I felt like Steve would take care of everything without me having to ask any questions or feel concerned and he did just that. Steve was polite and very thorough as well as detailed about everything that was done to fix my car. This is the type of service that defines what service really is and about. Steve is the perfect example of what it is to be treated like an important person. I think a few more minutes I would of felt like family. Thank you Steve for the wonderful experience of being a customer. More

by H.MARCUS86 Verified Customer Verified Customer

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Great! All the sales and service staff really value customer service. I continue to feel well taken care of. I Would recommend my friends and family. All the sales and service staff really value customer service. I continue to feel well taken care of. I Would recommend my friends and family. More

by K_GEDDA Verified Customer Verified Customer

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Oil change and broken truck tailgate My truck tailgate was fixed and it works perfectly now. What more can I say.. I was happy with the service I received. The end! My truck tailgate was fixed and it works perfectly now. What more can I say.. I was happy with the service I received. The end! More

by lguter Verified Customer Verified Customer

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