Steve Wenham | Page 7

Service Manager rude to my wife! The service mgr when my wife dropped off the truck seemed to ignore her. Even when she was standing there obviously waiting to be helped. He looked up The service mgr when my wife dropped off the truck seemed to ignore her. Even when she was standing there obviously waiting to be helped. He looked up at her and without saying anything he decided to make phone calls. She had to go to the on duty dealership manager to ask for help. He was unwilling to take any time to help and merely sent out the closest sales closer to deal with it. This guy didn’t even know the name of the service manager. Steve was good about keeping me informed about my truck and when I picked it up. Some basic customer service training is needed as well as learning the names of the people you work with. More

by J&T Verified Customer Verified Customer

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Helpful and above and beyond They really go above and beyond here and are very friendly! They also reached out to me about my recall and performed it with no charge. :) They really go above and beyond here and are very friendly! They also reached out to me about my recall and performed it with no charge. :) More

by terafultz25 Verified Customer Verified Customer

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Great dealership I giving all 5 stars because Roseville Toyota have alote of cars , vand and truck many Option most important is sale person very helpful, Manager and I giving all 5 stars because Roseville Toyota have alote of cars , vand and truck many Option most important is sale person very helpful, Manager and supervisor helpings me and wife to get deal done. I recommend friend to go to shop at Roseville Toyota More

by Kingkong01 Verified Customer Verified Customer

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Excellent service every visit! I bought my car here new five years ago. Roseville Toyota is the only place I trust to fix my baby right the first time! Worry free service for me. I bought my car here new five years ago. Roseville Toyota is the only place I trust to fix my baby right the first time! Worry free service for me. More

by LAM22 Verified Customer Verified Customer

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No call back for blower motor recall parts Went in for a oil change and noise going over a bump.test drive with technician and confirm for the noise. Technician recommned making appointment and Went in for a oil change and noise going over a bump.test drive with technician and confirm for the noise. Technician recommned making appointment and leaving the vehicle. My truck has a blower motor recall. Service writer said parts will come in a week or so. Been almost a month after my service and still haven’t received the call about the blower motor parts in stock. And make appt for recall and noise going over bump. i just want to making sure the noise issue is still under warranty. More

by Ken223 Verified Customer Verified Customer

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Warranty work Toyota will not fix a known issue and the dealership would not give me a loaner. Not devices fault but I feel like they place minimal effort in for me Toyota will not fix a known issue and the dealership would not give me a loaner. Not devices fault but I feel like they place minimal effort in for me More

by Frenchmex Verified Customer Verified Customer

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Excellent Service . Meets customer satisfaction. remmended toyota is BEST. The personnels are very professionals and they know what they are doing to served customer to . Meets customer satisfaction. remmended toyota is BEST. The personnels are very professionals and they know what they are doing to served customer to meet their targets and goals. Thanks 'Fred More

by FCC Verified Customer Verified Customer

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Drop In Air pressure light of my 2018 RAV4 came on., and I was due for my 10000 mile service. So after work I just dropped in to the Roseville service center Air pressure light of my 2018 RAV4 came on., and I was due for my 10000 mile service. So after work I just dropped in to the Roseville service center and received amazing customer service. I didn't have an appointment scheduled but my car was taken back and I was out of there in about 1 hour. The techs and representatives were extremely professional and kind and there was free popcorn coffee and tea and comfortable chairs to relax in I will definitely be back. More

by Okoye18 Verified Customer Verified Customer

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Horrible Dont waste your time they won't help you. They didnt want to even look or talk about the noise my vehicle is making. Why did I buy warranty Dont waste your time they won't help you. They didnt want to even look or talk about the noise my vehicle is making. Why did I buy warranty More

by T Verified Customer Verified Customer

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Consistent service I have always had consistently good service here. They have taken care of my cars for 15 years. It’s always been a good experience. I have always had consistently good service here. They have taken care of my cars for 15 years. It’s always been a good experience. More

by JOHNLAMBERTCMT Verified Customer Verified Customer

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