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Steve Wollak

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Steve Wollak

Steve Wollak | Page 43

Service Advisor

Ford of Port Richey

10715 U.S. Highway 19
Port Richey, FL 34668

I have been living in the pasco county area since after the blizzard of 1978. Originally from the great state of Michigan. I am a true car guy....I enjoy all makes of cars and motorcycles. Anything with air, fuel and spark.

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4.8

1,675 Reviews

Overview Reviews (1675) Inventory (294)

Dealership Experience

16 yrs, 4 mos

Industry Experience

35 yrs, 2 mos

Specialties & Trainings

Army

4.8

1,675 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1675 Reviews of Steve Wollak

September 17, 2022

Dealership Rating

Employee Rating

Great service dept. , my service writer always tries to accommodate whether it’s my vehicle, my wife’s, or my daughters. , my service writer always tries to accommodate whether it’s my vehicle, my wife’s, or my daughters. More

by JASON.GATES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 19, 2022 -

Ford of Port Richey responded

Jason Thank you for the great review. We appreciate your feedback and business. Thank you for choosing Ford of Port Richey!

September 15, 2022

Dealership Rating

Employee Rating

They did a nice job on a recall from Ford. Service guy Steve...good job. Communications with service, needs improvrment. Once you get to talk to service , it improves dramatically. I always Service guy Steve...good job. Communications with service, needs improvrment. Once you get to talk to service , it improves dramatically. I always watch for service reminders by mail. They are a great value. More

by chestera56

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 16, 2022 -

Ford of Port Richey responded

Thank you for the good review. we appreciate your feedback and business. Thank you for choosing Ford of Port Richey!

September 10, 2022

Dealership Rating

Employee Rating

Took care of the problem didn’t give me a hard time what else can a customer expect else can a customer expect More

by LEVENTINO_

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Sep 12, 2022 -

Ford of Port Richey responded

Thank you for the great review. We appreciate your business and feedback. Thank you for choosing Ford of Port Richey!

September 08, 2022

Dealership Rating

Employee Rating

Great service advised extremely friendly and help full car was clean when returned thank you car was clean when returned thank you More

by Usedoffice1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Sep 08, 2022 -

Ford of Port Richey responded

Thank you for the great review. We appreciate your business and feedback. Thank you for choosing Ford of Port Richey!

August 30, 2022

Dealership Rating

Employee Rating

The dealership is clean, very friendly employees. And very professional. I will have my vehicle serviced there again. And very professional. I will have my vehicle serviced there again. More

by fpfmiller

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Frank Johnson, Rayann Church , Nick Drummond, Nathaniel "Nate" Gonzalez, Andres Javage, Pete Mancini, Don Scripture

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Aug 30, 2022 -

Ford of Port Richey responded

Thank you for the awesome review. We value your business and feedback. Thank you for choosing Ford of Port Richey!

August 27, 2022

Dealership Rating

Employee Rating

Service was performed in a reasonable amount of time for a reasonable price. Service advisor kept me well informed throughout the process. a reasonable price. Service advisor kept me well informed throughout the process. More

by KENNETHBORGIA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Frank Johnson

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Aug 29, 2022 -

Ford of Port Richey responded

Kenneth Thank you for a great review. We value your opinion and business. Thank you for choosing Ford of Port Richey!

August 22, 2022

Dealership Rating

Employee Rating

Update. .. Sherry from customer satisfaction contacted me and was on top of the situation. They did resolve my concerns and have earned back my loyalty. The b .. Sherry from customer satisfaction contacted me and was on top of the situation. They did resolve my concerns and have earned back my loyalty. The biggest issue was communication but once those lines were open. Then the situation drastically improved. I was able to finally speak with Nick and he was very patient and took the time to give me an update and answer my concerns about our EcoSport. Thanks for sticking with this situation and I know it has been stressful for both of us. More

by ryandavisnichols

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Frank Johnson , Nick Drummond

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Aug 22, 2022 -

Ford of Port Richey responded

Ryan thank you for taking the time to share your feedback regarding your experience at Ford of Port Richey. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. We will take your comments into consideration to make changes to improve our customer experience. I will be looking into this matter and reaching out to you shortly. Thank you. Sallye Customer Relations

Aug 22, 2022 -

ryandavisnichols responded

I do want to say that I have always enjoyed each vehicle especially the Windstar I have owned 2. But Nick was what I felt the weak link was. I reached out a few times and nvr once spoke with him except the intial call. Every other call was routed to an agent to take a message. To other gentleman frank and Steve did speak with me but could not offer the information I was seaking because they weren't the advisor. Even when we picked the car up we still couldn't speak with him. Nick told us the first 2 times they had to reprogram the transmission. I looked all over to try and find an explanation for that and still can't find a clear line of reasoning. I understand things are going to happen nothing is perfect. But if you look at the vehicle and can't figure out what's wrong it's better to just say that. And we will keep our eyes peeled for more descriptive symptoms and sounds. But don't let the customer leave thinking that it's fixed when it's not. My daughter was stranded in a vehicle 3 times on a six lane road. She is 20 that's a very dangerous situation. Took officers to stop traffic each time to get her off the road.

Aug 22, 2022 -

Ford of Port Richey responded

Ryan I tried calling you to speak with you left you a voice message and my phone number to reach me. We would like to speak with you to get this matter solved please call me 727-245-4100. Again my name is Sallye.

August 19, 2022

Dealership Rating

Employee Rating

Excellent service, everything was explained in detail. I felt that I was provided with a one to one treatment and received above and beyond service I felt that I was provided with a one to one treatment and received above and beyond service More

by JP

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 21, 2022 -

Ford of Port Richey responded

Thank you for the excellent review. We appreciate your feedback and business, Thank you for choosing Ford of Port Richey!

August 18, 2022

Dealership Rating

Employee Rating

Always excellent service. My service rep Steve Wollak ensures my service needs are met . I will always look to Ford of Port Richey to service my explorer. Thsnks. My service rep Steve Wollak ensures my service needs are met . I will always look to Ford of Port Richey to service my explorer. Thsnks. More

by laurelsam

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 18, 2022 -

Ford of Port Richey responded

Laurel thank you so much for the excellent review. We value your feedback and business. Thank you for choosing Ford of Port Richey!

August 16, 2022

Dealership Rating

Employee Rating

They had done did a good job with my truck mhm. I like turtles. Thanks. I like turtles. Thanks. More

by K0NDEKA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 16, 2022 -

Ford of Port Richey responded

Thank you for the Good review. We appreciate your business and your feedback. Thank you for choosing Ford of Port Richey!

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