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Steve Wollak
Steve Wollak | Page 52
Service Advisor
Ford of Port Richey
10715 U.S. Highway 19
Port Richey, FL 34668
1,676 Reviews
I have been living in the pasco county area since after the blizzard of 1978. Originally from the great state of Michigan. I am a true car guy....I enjoy all makes of cars and motorcycles. Anything with air, fuel and spark.
Read moreDealership Experience
16 yrs, 4 mos
Industry Experience
35 yrs, 2 mos
Specialties & Trainings
Army
1,676 Reviews
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1676 Reviews of Steve Wollak
Verified Customer
April 10, 2022
Service manager did not listen to me. I brought my truck in to have a computer programmed and the computer couldn’t be programmed. The part was wrong for the truck. That was Napa’s fault I brought my truck in to have a computer programmed and the computer couldn’t be programmed. The part was wrong for the truck. That was Napa’s fault and it happened twice. After the first time they tried, the service manager did a diagnostic on the truck and confirmed that the original computer was indeed at fault then proceeded to charge me. He also said he wasn’t going to charge me for the failed attempts to program the wrong computers. The 3rd computer was preprogrammed for the vin of that truck and was successful. To my surprise I was charged 3 times even after he said he wouldn’t charge me. I was also charged for the diagnostic which was not authorized by me which confirmed what I originally told him which was the original computer was the problem. Very deceiving and unethical business practice and this dealership will never get a recommendation from me. More
by Davidwnitz
April 07, 2022
Terald Hopkins runs an awesome shop for the Morgan Auto Group. He’s got a great team of guys and gals working there with everyone focused on customer service and customer experience. This service was for Group. He’s got a great team of guys and gals working there with everyone focused on customer service and customer experience. This service was for my Dodge Ram Pickup that I brought to a Ford Dealer. More
by jregan01
April 05, 2022
Over all my experience was good. However I did have to take my car back after 3 days to have it fixed again luckily me and my children made it home from a vacation with the light on However I did have to take my car back after 3 days to have it fixed again luckily me and my children made it home from a vacation with the light on and car acting up. Ford did give me a loaner to help make life easier while the car was being fixed initially and for that I'm extremely thankful. The understanding that I am a single parent of 5 and have to have a vehicle to work and care for my kids was the biggest impact of all. Also Frank really pushed to makesure my car was covered by my warranty and cut my cost by 6500.00. The fact that they are family oriented and so considerate will forever be the reason I use their services and suggest them as well. More
by rebbeccalovering25
Other Employees Tagged: Frank Johnson , Nick Drummond, Matt Spivey
April 04, 2022
bumper to bumper should mean just that instead I had to pay over 1100 dollars because the your welding broke inside my door. I will never by another ford product. Welding should last a long time not just 2 pay over 1100 dollars because the your welding broke inside my door. I will never by another ford product. Welding should last a long time not just 2 years. My 2020 car escape titanium is a Lego piece of junk. Once again I am so frustrated with the Ford company. Should of covered with your warranty, Shalander said it was a manufacturer problem. So I did a search and found out that it is a big problem with ford. Shame on this company knowing those is a problem and not fixing it. More
by tressa1965
Other Employees Tagged: Frank Johnson, Rayann Church , Nick Drummond, Nathaniel "Nate" Gonzalez, Rory Hokanson, Andres Javage, Pete Mancini, Don Scripture, SHANLANDER AT FORD OF PORT RICHEY
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