Steven Browder | Page 7

Comunicación, especially by phone, is practically non existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. More

by belanna47 Verified Customer Verified Customer

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I have always had a good experience with them. They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with they provide snacks and a place to catch up on work or charge your phones. More

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Very professional service department and personnel! Each communication is great results! Thank you, Hyundai for serving my needs! Each communication is great results! Thank you, Hyundai for serving my needs! More

by floppyearsfarm08 Verified Customer Verified Customer

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Professional and smooth Genesis and Steven were extremely professional and the process was smooth. My overall experience was excellent. professional and the process was smooth. My overall experience was excellent. More

by Madmax1 Verified Customer Verified Customer

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On time and eager to please Done ? ? Steven was professional and knowledgeable and informative. ? Steven was professional and knowledgeable and informative. More

by mickleslie56 Verified Customer Verified Customer

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Always takes several days for service. I had to follow up a few times- wasn't actively communicated with. Didn't reset the oil change reminder so it still comes on constantly. Didn't fix g I had to follow up a few times- wasn't actively communicated with. Didn't reset the oil change reminder so it still comes on constantly. Didn't fix gas cap issue even thought Steven saw it wasn't working properly. Tech said it wouldn't replicate, rather than just replacing. Now I have to deal with my gas cap not opening when I'm low on gas. More

by Carrie.kalmar Verified Customer Verified Customer

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Was very disingenuous with us regarding the extended warranty, repairs needed, and focused primarily on selling us services unrelated to our issue that cost more than the value of the vehicle in questio warranty, repairs needed, and focused primarily on selling us services unrelated to our issue that cost more than the value of the vehicle in question. Furthermore, when we asked for a copy of the diagnostics we paid for, we were flat out refused and were told the suggested services were all we could have. We left and went to the other Hyundai dealer in the area and had a far better experience. This is very disappointing and a far cry from the experience I had with Tulsa Hyundai 8-10 years ago with a different Hyundai Sonata with the same problems. More

by carlosolorzano Verified Customer Verified Customer

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Excellent job. They were able to communicate to me when my car was finished. Great work guys They were able to communicate to me when my car was finished. Great work guys More

by Lee Ramos Verified Customer Verified Customer

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The service department is a very frustrating experience. It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to te It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to texts promptly, if at all. I finally had to go to AI to find a phone number to the service department that someone would answer and after several minutes, got ahold of the manager and explained that I had gone an entire day with no update on my car despite numerous requests. She told me that the service adviser left early for the day. I would think someone would return text messages for her if she is gone early. After I finally got my car back and part of the service was an alignment, the car is still pulling to the right. I contacted the service person and let them know that I wanted a refund for the alignment and I would get it done right somewhere else. she said she would check on that. That was 2 days ago and I have not heard back. This service experience is so bad, that despite liking the car, I doubt I would ever buy another Genesis. More

by THOM1 Verified Customer Verified Customer

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Great service experience! The staff at Hyundai in Tulsa was friendly, efficient, and took great care of my car. I really appreciate their professionalism and quick turnaround. The staff at Hyundai in Tulsa was friendly, efficient, and took great care of my car. I really appreciate their professionalism and quick turnaround. More

by BAHAR Verified Customer Verified Customer

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