Steven Buczak | Page 81

Great staff Steve in service is very helpful and friendly everytime I go to dealer.steve is always very nice whatever the service problem is. Service hours are he Steve in service is very helpful and friendly everytime I go to dealer.steve is always very nice whatever the service problem is. Service hours are helpful times for getting car in for service. More

by CCINDER11 Verified Customer Verified Customer

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Oil change, Tire rotation Very pleased all around, Your service area is the best that I have dealt with. They had concerns on the battery and went out of their way to evaluate Very pleased all around, Your service area is the best that I have dealt with. They had concerns on the battery and went out of their way to evaluate it even after I said a new one would be fine. They gave it a full charge and passed it. Commendable and appreciated it. This develops customer loyalty which is essential in todays competitive envireoment Thank Bill Sturm More

by WMENARD99 Verified Customer Verified Customer

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Bait and Switch I called for an appointment for an oil change. I asked the girl how much for an oil change.She said 36.95 but I also was due for a tire rotation which I called for an appointment for an oil change. I asked the girl how much for an oil change.She said 36.95 but I also was due for a tire rotation which would bring the price to 49.95. I told her I had a $10 off coupon and she said to present it to the checkout girl when I paid. After I get there and the service guy filled out my paper work he gave it to me to sign. The price was $60. I told him that couldn't be correct as I was quoted 49.95. He mumbled something about charging to get rid of the old oil and something else. I didn't buy that Brooklyn Bridge but what could I do. Told me it would be an hour was well over an hour and a half. As I was paying the bill I gave the girl coupon and she said I had to do that with service person. Told her that is now what I was told. Service guy comes back up and the bill has changed again back to what I was told originally. I believe you have a crooked operation there. That is not the first time I feel I have been cheated. Needless to say I will not be coming back! More

by DINAREA Verified Customer Verified Customer

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Confident Service Had 30,000 miles service. Have had my Buick serviced here since purchased June 2016. Every time, service desk personnel has been friendly and helpful. Had 30,000 miles service. Have had my Buick serviced here since purchased June 2016. Every time, service desk personnel has been friendly and helpful. Car seems to run better after service. More

by juliowho Verified Customer Verified Customer

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Great service Just came in for an oil change this time. I’ve had the same service several times at this dealership. Always very nice folks to deal with and wait tim Just came in for an oil change this time. I’ve had the same service several times at this dealership. Always very nice folks to deal with and wait time is never longer than expected. More

by mjziemba Verified Customer Verified Customer

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Repair and rental I have always had great service with John Paul’s. Steve in the service department has never let me down! He explains things to me so I can understand I have always had great service with John Paul’s. Steve in the service department has never let me down! He explains things to me so I can understand them. If they need my vehicle longer than expected they have always found me A way of transportation. they have always been easy for me to get in and never any hassles! I also had an extra item added to my car and it was reasonably priced. I will continue to work with Steve and John Paul’s and would recommend them to anyone. More

by TABETHA320 Verified Customer Verified Customer

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Steve Bunczak in your service department keeps me a customer The sales experience for me was that of a typical sales experience at a car dealership. Robert did a nice job in making me feel comfortable and was v The sales experience for me was that of a typical sales experience at a car dealership. Robert did a nice job in making me feel comfortable and was very friendly. A couple of pricing issues at the close of the deal soured my final sales experience. The reason I stayed with John Paul Automotive is because of the service department and more specifically, Steve Bunczak, who always treats me well and provides me with the options for service and their associated costs. More

by GABER0 Verified Customer Verified Customer

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Dealer has no clue about data security or integrity. I have advised this dealer several times that the car that I currently own and the data of another customer got transposed and I am getting updates an I have advised this dealer several times that the car that I currently own and the data of another customer got transposed and I am getting updates and reminders for that customer. I can't believe that I am the only customer who has ever taken a vehicle back to the same dealer as the prior owner. The assured me that they fixed the problem but it continues through today. More

by SHILL15 Verified Customer Verified Customer

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John Paul's provided a great service. The service department was quite thorough and the wait time was minimal. All personnel were very friendly. I would definitely use their service agai The service department was quite thorough and the wait time was minimal. All personnel were very friendly. I would definitely use their service again when needed. More

by nelson6231 Verified Customer Verified Customer

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Great experience Everyone was friendly, informative and fast, from the beginning of the experience to the last. From the salesperson to the person who cleaned the car Everyone was friendly, informative and fast, from the beginning of the experience to the last. From the salesperson to the person who cleaned the car. More

by LAURIEOSCHMANN Verified Customer Verified Customer

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