Steven Buczak | Page 85

Oil change Steve is great. I come to John Paul’s just for Steve. I also recommend people to John Paul’s and to Steve because I trust him and trust what he says. Steve is great. I come to John Paul’s just for Steve. I also recommend people to John Paul’s and to Steve because I trust him and trust what he says. More

by MHERD Verified Customer Verified Customer

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Great Dealership/with awesome Service Department I have dealt with John Paul's GMC for my last 3 new vehicles, excellent Customer Service all the way around! When calling for Service, typically yo I have dealt with John Paul's GMC for my last 3 new vehicles, excellent Customer Service all the way around! When calling for Service, typically you can get in very quickly. This most recent time, we had an incident on vacation, my car needed some major repairs, I called on Monday morning, dropped car off that same day, and they worked with my insurance company, gave me a rental car, and my own vehicle was completed in a timely fashion. Couldn't ask for better service. Hats off to you John Paul's GMC!!!!! More

by DEBBIE.BOTSCH Verified Customer Verified Customer

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Oil pressure sensor. Had a low oil pressure problem during warranty which was corrected. It then reoccurred after warranty and Mike Evans and Steve Buczak took care of me Had a low oil pressure problem during warranty which was corrected. It then reoccurred after warranty and Mike Evans and Steve Buczak took care of me. More

by LAKEBLUFFY Verified Customer Verified Customer

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I had my oil changed and tires rotated. All the sales associates were polite. They said it would take an hour. It took two hours. That would be the only reason I would not get my oil changed All the sales associates were polite. They said it would take an hour. It took two hours. That would be the only reason I would not get my oil changed there again. More

by kristineb479 Verified Customer Verified Customer

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Repair of ignition Steve Buczak is pleasant and easy to deal with and the employees fixed our ignition and now our son is able to drive his car again Steve Buczak is pleasant and easy to deal with and the employees fixed our ignition and now our son is able to drive his car again More

by RCROCHE Verified Customer Verified Customer

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Corrections to Recalls There was a wait initially, but soon after I was, in the shuttle, and home. The wait, at home ,was about 7 hours to get the shuttle back. Everythin There was a wait initially, but soon after I was, in the shuttle, and home. The wait, at home ,was about 7 hours to get the shuttle back. Everything went well from then on. Received papers on work completed. All seems O.K. for now. Everyone was courteous and helpful. Thank you, More

by Roxanne Verified Customer Verified Customer

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Quick and easy Made sure that I understood everything and got me taken care of in an extremely reasonable amount of time. The free car wash is also a great bonus! Made sure that I understood everything and got me taken care of in an extremely reasonable amount of time. The free car wash is also a great bonus! More

by Chevy.Tim Verified Customer Verified Customer

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AWESOME I have been satisfied each time I have taken my Enclave in for service to John Paul. Everyone was very friendly and professional. I would recommend I have been satisfied each time I have taken my Enclave in for service to John Paul. Everyone was very friendly and professional. I would recommend this dealership to my friends and relatives. More

by JTSMAG Verified Customer Verified Customer

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SMD recall Awesome service I didn't have to wait long, salespeople always nice. But my favorite is watching the parrots, I'm a long time customer. Awesome service I didn't have to wait long, salespeople always nice. But my favorite is watching the parrots, I'm a long time customer. More

by sbessie13 Verified Customer Verified Customer

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Was happy at first Our experience started off as a good one when we went to test drive our vehicle. We were happy with our salesperson, however, when I pointed out somet Our experience started off as a good one when we went to test drive our vehicle. We were happy with our salesperson, however, when I pointed out something needed to be fixed (the passenger side air bag) PRIOR to pick up 2 days later, it was not taken care of, nor were parts ordered. This turned into a whirlwind and nightmare, and I ended up being without my car for almost 2 weeks. The voice command system was not working, nor the garage code configuration on top of it. The part that was needed for the airbag was missing from the first order, and then I had to wait another week for the part to come in. While Lisa was generous in making a rental car work for those almost 2 weeks at no cost to us (thank you again), it was a hassle and not ideal for our overall situation. On the night of pick up we reviewed the certified checklist and noticed it was not fully completed. Some areas were marked as not checked at all (engine compartments) and some areas were marked as needing service, but did not have the "service complete" checked. When taken to the manager, he just checked it off, but we were told he looked it up in the computer. My husband could see into his office, and he did not see the manager on the computer at all. When our missing part was not in the original order that first week, I wish that it would have been expedited given that this was an issue pointed out PRIOR to our picking up the vehicle. Honestly, the part should have been ordered the day after I pointed it out, and our pick up/delivery should have been changed to accommodate not picking it up until it was fully ready. This would have saved me and my husband a lot of stress and driving back and forth. More

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