Steven D'Alterio | Page 9

Excellent Customer Service! This was my 1st time ever dealing with a dealership so I was a little apprehensive about trying it out but when I got there I was greeted with warm sm This was my 1st time ever dealing with a dealership so I was a little apprehensive about trying it out but when I got there I was greeted with warm smiles and extream friendliness. The service manager Mr.Steve & the service writer Mr. James treated me extremely well they were both very friendly and honest. I greatly appreciated their professionalism. I will always come back to the quick lane. More

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None better I only use Fast Lane or Pacifico Service. They are the best. Prices are competitive and the staff is friendly and very professional. This is the 3r I only use Fast Lane or Pacifico Service. They are the best. Prices are competitive and the staff is friendly and very professional. This is the 3rd car I have purchased from Pacifico and one of the reasons I keep returning to this dealer is because of the great service department (both Fast Lane and the regular service). Although I usually use Fast Lane for basic service, this visit was a little more complicated. Bob Rauh called to let me know the progress of the repair and answered all my questions in language that I could understand. More

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oil change I went into this shop for an oil change and was impressed by th quality of service. I needed a few things and the guys there did not have a problem ex I went into this shop for an oil change and was impressed by th quality of service. I needed a few things and the guys there did not have a problem explaining to me what it was and why i needed it. They even took me to the vehicle to show me what they were talking about. It is good to know that there are still places i can go where i feel comfortable and trust that my vehicle is in good hands. More

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Oil Change / Tires I'd like to thank Andrew Knox for providing me with excellent service. I needed an oil change and they noticed that my tires had a few nails in it and I'd like to thank Andrew Knox for providing me with excellent service. I needed an oil change and they noticed that my tires had a few nails in it and began to rot. They sealed the tires and had a list of suggested tires ready for me at the end of oil change. I love that I am not pressured into buying and am made into a informed consumer. I know I will be back for tires in a few weeks because I trust them unlike other mechanics. Thank You More

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Wondeful service They got me in and out with no problem. When i left my car was running like new. I told my husband about how nice i was treated and he said he might e They got me in and out with no problem. When i left my car was running like new. I told my husband about how nice i was treated and he said he might even bring his car in for a tune-up. More

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Excellent Service Team I am always delighted to see young people with as much knowledge and ability to explain an issue and course of action to someone that may not understa I am always delighted to see young people with as much knowledge and ability to explain an issue and course of action to someone that may not understand. I brought in my car on Good Friday and was helped by Andrew Knox. He explained where the rattling noise was coming from and how they planned to resolve the issue. I love going there for quick, reliable, easy to understand service. Keep up the good work! Thank you More

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I am a fleet manager for a major company and I can't personally say enough about the service that Steve Dalterio and Andrew Knox render to us time after time, Quick Lane Service Center is great. However personally say enough about the service that Steve Dalterio and Andrew Knox render to us time after time, Quick Lane Service Center is great. However it's the Regular service side that I've had issues with as of late, they have been really screwing up our police cars as of late, like they are not even interested. I have brought this to the Service Manager and the GM of the place and by far Tom Flynn is the worst to ever serve in a leadership position in my view. Tom has NO regard for a valued customer and NOT once has he ever thanked for my business as a repeat customer. Everthing is fine until I start complaining about the low-level type service I've been receiving from Pacifico Ford. Just on this past saturday, I encountered the worst service experience by Sean (Advisor) as he was very rude and unprofessional and suddendly this Afro American Mechanic just comes out of no where and started screaming and hollering at me as if he was going to do some bodily hard. I mmediatelly called the operator and reported the incident. Joe (Sales Manager) was great in assisting me with my horrible customer experience. Over the last few months, the level of service by the Technicians on the regular service side has been very bad. Just yesterday, our tow service provider was dispatched to Pacifico to pick up one of our police cars, anyway he was there about hour and half because they stated that they could not find the marked police car. Lastly, the day Tom Flynn leaves the company then I will be glad to come back. In his mind we're just a another face in the crowd. Over this past weekend, I had the awesome opportunity to personally speak with Mr. Pacifico and what a treat it was, he was amazing, I made mention to him that that the entire regular service area needs a serious over-hauling by hiring some associates whom will exhibit true customer related skills to ensure that each and every customer leaves satisified.Just about right, Winner Ford is going to be our best friends in moving forward. As a mater of fact, since I've been going there I've never had a bad experience. John Glearly is the best in the industry when it comes to taking care of the customer. I was a Chief Concierge Manager with the Marriott Corporation for ten yes and has never witnessed bad associates like over at Pacifico Ford regular Service Center. More

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They were very helpful. I would recommend the services at this center. Great people wonderful job. My cars oil change and service was done in a fast and efficient manner. I will be back. Thanks!!! at this center. Great people wonderful job. My cars oil change and service was done in a fast and efficient manner. I will be back. Thanks!!! More

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I would not purchase a vehicle other than a Ford because of the excellent quality of service I receive at Pacifico Ford. The employees are always courteous and do a thorough job when servicing my vehicle. of the excellent quality of service I receive at Pacifico Ford. The employees are always courteous and do a thorough job when servicing my vehicle. More

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This is the 3rd car I bought from Pacifico. Price, selection and service is excellent. My salesman, Gabi, showed me what I wanted, was able to discuss intelligently the benefits of each model accordi selection and service is excellent. My salesman, Gabi, showed me what I wanted, was able to discuss intelligently the benefits of each model according to my needs, and got me the best possible deal. I never felt pressured or hustled. I have been using Fast Lane for service and would not go anywhere else. The manager for Fast Lane is incredible; before I went to look at a new car I discussed my needs with him as well as reliability and repairs for each car I was considering. He has never steered me wrong. I will continue buying new cars at Pacifico and recommend them highly. More

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