Steven May
Steven May at Laird Noller Ford Topeka

Steven May | Page 2

Service Advisor

Laird Noller Ford Topeka

2245 SW Topeka Blvd
Topeka, KS 66611

Contact Me
4.9
122 Reviews

Dealership Experience

26 yrs, 3 mos

Industry Experience

45 yrs, 10 mos

Languages Spoken

English English

4.9

122 Reviews

Write a Review

122 Reviews of Steven May

February 11, 2025

Dealership Rating
Employee Rating

The use of the FordPass is very helpful and makes scheduling and pricing a breeze. More

by Mtremblay023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Laird Noller Ford Topeka responded

Thank you for your 5- star review!!

February 07, 2025

Dealership Rating
Employee Rating

Miss Akins is very professional and knowledgeable in her craft she would be a welcome addition to any team so treat her well. More

by aariencradle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Laird Noller Ford Topeka responded

This is exactly what we love to hear! Thank you

February 04, 2025

Dealership Rating
Employee Rating

Friendly, good service. I always wait on site for service and it is a good experience. More

by leesey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad

Feb 13, 2025

Laird Noller Ford Topeka responded

We are so happy for your great experience and positive review

December 19, 2024

Dealership Rating
Employee Rating

Went in yesterday to have my truck serviced with the works. This is the second time since they redid their service advisors and service program. I have not been pleased. I have been going to Nollers More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: OSCAR

Jan 02, 2025

Laird Noller Ford Topeka responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at amancuso@lairdnoller.com My name is Angela

October 30, 2024

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Sloane was very patient and caring towards our time and helped us out immensely!! Highly recommend!!! More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Stallbaumer, Patricia Naylor , Sloane

Oct 31, 2024

Laird Noller Ford Topeka responded

Thanks for taking the time to recognize Sloane. We are so glad she was able to assist you in the Service Department.

October 02, 2024

Dealership Rating
Employee Rating

I needed a driver side seat motor replaced. I told them exactly what was wrong and I just needed the part ordered and installed. They said they needed to charge me $170 diagnostic fee before te More

by SK74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2024

Laird Noller Ford Topeka responded

We are sorry to hear about your experience. We assure you that we strive to have competitive prices and price transparency. Please reach out to me directly at amancuso@lairdnoller.com if you would like to try and resolve this issue. My name is Angela.

Oct 07, 2024

Laird Noller Ford Topeka responded

My service manager would really like to speak with you to address your issue. Because you did not leave your name, we have no way of reaching out however if you can please email me more about your experience I will get it in front of my leadership team and do our best to resolve your issues. Thank You. Angela- amancuso@lairdnoller.com

September 26, 2024

Dealership Rating
Employee Rating

They were able to get our car evaluated in about an hour when we were coming in off the highway without an appointment. More

by mike_burnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Laird Noller Ford Topeka responded

Thanks for taking the time to leave such a kind review. We are glad we were able to get you in and out so quickly.

August 31, 2024

Dealership Rating
Employee Rating

Always very helpful and friendly. Great at explaining what the cars problem is. Having the pickup and delivery service is a big plus. More

by Candy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 01, 2024

Laird Noller Ford Topeka responded

Thanks for the amazing review Candy! We are under new management and are striving to make the process more convenient for our customers! We appreciate your feedback very much!

March 24, 2024

Dealership Rating
Employee Rating

Fast and friendly service. Price increases for oil change were significant. $105 oil change may out way good service value. More

by Promo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Laird Noller Ford Topeka responded

Thank you for your feedback, and we're glad to hear you found our service fast and friendly. We understand your concern about the price increase for the oil change. We strive to offer competitive pricing while maintaining the quality service our customers deserve. Your satisfaction is important to us, and we'll take your feedback into consideration as we continuously evaluate our pricing. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your business and hope to continue serving you in the future.

November 18, 2023

Dealership Rating
Employee Rating

Service department consistently provides accurate and speedy customer service and excellent car care. I have always received the best from Noller ford. More

by mohawk321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Stallbaumer

Nov 18, 2023

Laird Noller Ford Topeka responded

Thank you so much for taking the time to share your positive experience! We're delighted to hear that our service department at Laird Noller Ford Topeka consistently meets your expectations, providing accurate, speedy customer service, and excellent car care. We appreciate your trust in us, and we look forward to continuing to provide you with top-notch service. If you ever have any questions or need assistance, don't hesitate to reach out. Safe travels and see you next time!

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