Steven May | Page 3

Always ready to help! Great customer service. Will find the answers to your questions! Easy to understand! Great customer service. Will find the answers to your questions! Easy to understand! More

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This is a solid dealership and always great on customer service. Have been going here for years service. Have been going here for years More

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I don't even know where to start with this LESS THAN PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a prot PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a protective coating service and an oil change to get done on my car that I bought new site unseen. When I bought the car, they promised us a loaner car to take off site to go grab some lunch and buzz around while it was getting coated. When my husband showed up at 9:30 am, the service department said the car wasn't even on the schedule. They blamed the poor sales guy who was out at his mother's funeral and that it was his fault. Also, do you think they upheld their end about the loaner car? UMMMM NO!!!! My husband tried to get updates throughout the morning on how it was going, only to get an attitude from a cocky desk guy who told him only about 10 more minutes. Then finally at 2:45pm it made it to the lift for the oil change. Finally at almost 4:00pm my car was "ready". When my husband went out to look the car over there was pink soap running down the back hatch. He went to find the manager to show him the "quality of work" that his people did and all the manager said was "sorry" never making any effort or wanting to make it right. My husband was also promised a full tank of gas before he left. Do you think that happened? xxxx no! He left with only the half a tank of gas which was still in it from the drive up there this morning. Unfortunately, because of this horrible day of customer service, Laird Knoller has now lost a repeated customer who has bought the last 5 suv's and trucks sight unseen from them, not to mention the multiple people we have referred to your store from the Wichita area. Worst service experience ever. I am disappointed that I had to give you even a 1 star rating because you don't even deserve that!!!! More

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Steve May for the past 20+ years. Knows what questions to ask and where to find the answers. Doesn't sell you anything you don't need. ask and where to find the answers. Doesn't sell you anything you don't need. More

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Great service Fast and thorough service. Had available text number to check on progress of the work. The waiting room is clean and comfortable. Staff is knowledgea Fast and thorough service. Had available text number to check on progress of the work. The waiting room is clean and comfortable. Staff is knowledgeable. More

by GBURGHART57 Verified Customer Verified Customer

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Steve May in service Steve May helped me with getting my truck looked at, it was under warranty and I noticed antifreeze smell. He gladly got it scheduled for me and they Steve May helped me with getting my truck looked at, it was under warranty and I noticed antifreeze smell. He gladly got it scheduled for me and they located the leak, it was a leak in the radiator. They replaced the radiator in a timely manner and everything looked good as new. I would recommend them to everyone. More

by Nicholaslnewsom Verified Customer Verified Customer

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Oil change Noller Ford has always been our go to service center even with non ford vehicles. There is very little wait time when you make an appointment Noller Ford has always been our go to service center even with non ford vehicles. There is very little wait time when you make an appointment More

by daisynalexparker Verified Customer Verified Customer

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Airbag Recall Service My airbag recall service was easy to schedule and was completed to my full satisfaction. They took good care of my car and gave me a ride to work and My airbag recall service was easy to schedule and was completed to my full satisfaction. They took good care of my car and gave me a ride to work and back. More

by kevindkoen Verified Customer Verified Customer

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Always great service through Steve May. I have never received bad service at Laird Noller Ford which is a big reason I continue to buy Fords. If I have an issue, they find it and fix it qui I have never received bad service at Laird Noller Ford which is a big reason I continue to buy Fords. If I have an issue, they find it and fix it quickly an accurately. More

by Sdb61 Verified Customer Verified Customer

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The best Got in and out really fast Always very professional and courteous And they have the best waiting lounge. Love the free coffee and the comfortable Got in and out really fast Always very professional and courteous And they have the best waiting lounge. Love the free coffee and the comfortable chairs. More

by DANNYPEWE Verified Customer Verified Customer

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