Steven Reinhardt | Page 5

Fast friendly service is what I received every time I bring my vehicle in . Wait time is good and all of the staff are very knowledgeable and professional. bring my vehicle in . Wait time is good and all of the staff are very knowledgeable and professional. More

by TWANDA_COOPER Verified Customer Verified Customer

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They are good hard working people. And they get the Job done. Not waiting along time for service And they get the Job done. Not waiting along time for service More

by TALA58 Verified Customer Verified Customer

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Fair on the overall deal Could have went a little quicker but they were working on several deals at one time but they were working on several deals at one time More

by JAMES1959DOBSON Verified Customer Verified Customer

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Salesman was great. Holding spare key hostage to make me come back so that the Salesman could fill out his customer survey is beyond ridiculous. Holding spare key hostage to make me come back so that the Salesman could fill out his customer survey is beyond ridiculous. More

by cjsam13 Verified Customer Verified Customer

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The service I receive is always exemplary, and my car has been well taken care of by your team for 104,000 miles! Thank you! been well taken care of by your team for 104,000 miles! Thank you! More

by aweires Verified Customer Verified Customer

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Ashley was a perfect fit for helping us with our purchases. Two is a week!!! She has a very relaxed approach and is eager to provide you with answers and information. purchases. Two is a week!!! She has a very relaxed approach and is eager to provide you with answers and information. More

by Huggie Verified Customer Verified Customer

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### **Extremely Poor Service and Unacceptable Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought a vehicle from this dealership specifically for the 100,000-mile warranty, expecting peace of mind for the next decade. Instead, I have been met with incompetence, disrespect, and a refusal to honor their work. Shortly after purchasing the car, my wife drove through a flooded street. Insurance covered the engine replacement, which was performed by a mechanic at Kia of Port Charlotte. This is where the issues began. 1. **Faulty Flood Damage Assessment:** The mechanic's initial estimate was severely lacking. They only replaced the engine and failed to properly inspect the vehicle for other flood-related damage. 2. **Transmission Failure:** Less than a month later, the transmission failed. After significant argument and resistance from the dealership, they finally agreed to fix it, acknowledging that it was part of the original flood damage they should have addressed. 3. **Sensor and Wiring Issues:** A year later, multiple sensors began to fail due to corrosion. When I returned to the dealership, they claimed this was a new flood-related issue and insisted that I file a claim with my now-lapsed insurance, essentially pushing the financial burden onto me. A competent mechanic would have checked the wiring harness for corrosion during the initial repair, preventing this from happening. Kia of Port Charlotte's mechanics performed a bare-minimum, negligent repair, and I am now paying the price. The staff has been **incredibly disrespectful**, ignoring my calls and treating me like I am an idiot. This dealership's service department is unprofessional, dishonest, and fails to stand behind its work. What should have been a single insurance claim has turned into an ongoing financial and emotional burden, all because of their incompetence. Do not trust them with your vehicle. More

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Excellent service as always car is running great and windshield wipers are working better. Thank you windshield wipers are working better. Thank you More

by ARECORD67 Verified Customer Verified Customer

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Love my Kia of Port Charlotte. Excellent staff!! I always feel taken care of. I have bought 2 vehicles from Ted Castelo and will continue to purchase from Kia in the future. Excellent staff!! I always feel taken care of. I have bought 2 vehicles from Ted Castelo and will continue to purchase from Kia in the future. More

by SherylB Verified Customer Verified Customer

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Easy to get service appointments. Service is good and service advisors helpful. There seems to be a minimal amount of upselling and I like the videos from the mechanics while reviewi Service is good and service advisors helpful. There seems to be a minimal amount of upselling and I like the videos from the mechanics while reviewing of the car's service needs.. More

by richhope2 Verified Customer Verified Customer

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