Steven Runion | Page 11

Charged me 90. 00 to test tire sensors. Really feel that is excessive. Not pleased 00 to test tire sensors. Really feel that is excessive. Not pleased More

by AQUA0261 Verified Customer Verified Customer

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Brian Bates and the entire service team are the most polished and professional service team I have ever worked with. 10/10 would recommend. My service experience was very easy, they communicated well, a polished and professional service team I have ever worked with. 10/10 would recommend. My service experience was very easy, they communicated well, and the work was done quickly. More

by JAY.BRADSHAW135 Verified Customer Verified Customer

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dealership is nice service is good. Too expensive always feel like I am being sold something. Too expensive always feel like I am being sold something. More

by P.SKRABEC Verified Customer Verified Customer

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This dealer always disregards my concerns and ignores the fact that my car is burning oil. fact that my car is burning oil. More

by RANCOR122 Verified Customer Verified Customer

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Crooks and liars. I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was told the tech who did the initial repair was fired for breaking my car). It took weeks of waiting with no one telling me what was wrong. They tried to get Subaru American to pay for their mistake and when that didn’t happen the quoted me near 10 grand to fix what they clearly broke. The service manager promised to do a bunch of things for me to make the cost better but then neglected to tell anybody else and when I went to get my car, only certain things were fixed and they presented me a bill with for $8400. Service manager act like he had never spoke to me. They backed me into a corner and it still ended up costing me $4200. I wrote a letter to the general manager explaining everything and she couldn’t even be bothered to answer. These people are liars, crooks, and don’t care about their customers. I’ve also filed a complaint with Subaru America. I would advise anyone to not buy a car from these people and certainly not get it serviced there. Kenny Ross has lost a customer for life and frankly, so has Subaru. More

by CHRISTOPHERD.PATRICK Verified Customer Verified Customer

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They over filled my oil. The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for over 30 minutes before they came and got me. More

by SHAFFJAC001 Verified Customer Verified Customer

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Service was fast and accurate at a fair price. Appointment time was met. Friendly people. Appointment time was met. Friendly people. More

by 3WEB88 Verified Customer Verified Customer

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The service team is good but I have seen increasing prices for simple services such as oil changes. There is now a $6.99 fee for gloves, glasses, etc. that is deceptive and unacceptable prices for simple services such as oil changes. There is now a $6.99 fee for gloves, glasses, etc. that is deceptive and unacceptable More

by JSCHIRM70 Verified Customer Verified Customer

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The quick lane service was able to get me in and out wuickly - ebbed less time than quoted. Bonus was the free car wash I got with my service. Great job wuickly - ebbed less time than quoted. Bonus was the free car wash I got with my service. Great job More

by BRIANUREY Verified Customer Verified Customer

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Terrible service from the top down. No recommendations from me! No one is accountable to customers! No recommendations from me! No one is accountable to customers! More

by EFGIGLIOTTI Verified Customer Verified Customer

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