Steven Runion | Page 27

Brian is great at answering all my question in regards to what is needed currently and what will need serviced in the future. They also provided a loaner vehicle which is very much appreciated. what is needed currently and what will need serviced in the future. They also provided a loaner vehicle which is very much appreciated. More

by OTG13 Verified Customer Verified Customer

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I was very pleased with the service I received and the ability to use a loaner while the inspection was done. ability to use a loaner while the inspection was done. More

by KOVACHLD Verified Customer Verified Customer

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It’s was great everyone is really nice they got me in and out and explained everything along the way out and explained everything along the way More

by ROLLINS.CHANALE Verified Customer Verified Customer

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Steven was very helpful in getting my car serviced. I was able to get the work done and in a reasonable amount of time. Received a call later that they wanted to buy my car but I declined. Still have w I was able to get the work done and in a reasonable amount of time. Received a call later that they wanted to buy my car but I declined. Still have warranty left on my car and will drive it as long as it's driving well. More

by jslawson55 Verified Customer Verified Customer

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It took over 3 hours for express service for an oil change and tire rotation. That was just too long in my opinion. The center was busy, but I just wish someone would have told me or informed me at so change and tire rotation. That was just too long in my opinion. The center was busy, but I just wish someone would have told me or informed me at some point of the extremely long wait time when I came down. I could have made arrangements to be picked up instead of sitting at the service center for over 3 hours. I am sure there are good reasons for what happened, but I left this visit disappointed. Thank you More

by JESSMCGREW Verified Customer Verified Customer

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Always fantastic service up at Kenny Ross. They were pretty busy, but was in and out for my State Inspection and Emissions in about an hour. They were pretty busy, but was in and out for my State Inspection and Emissions in about an hour. More

by VIKINGBILL Verified Customer Verified Customer

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We recently purchased a 2024 Subaru Ascent from Kenny Ross Subaru. This is the fourth Subaru we purchased from Kenny Ross Subaru or its predecessor. Ross Subaru. This is the fourth Subaru we purchased from Kenny Ross Subaru or its predecessor. More

by JBALAVAGE Verified Customer Verified Customer

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Always friendly courteous service. Everything was superb. Wouldn’t go anywhere else to have my car serviced. Everything was superb. Wouldn’t go anywhere else to have my car serviced. More

by ChrissyM Verified Customer Verified Customer

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I have been going to Kenny Ross Subaru for years. Although there are a couple of closer Subaru dealers, I was not treated well; Kenny Ross always treats me right. I especially like the little video Although there are a couple of closer Subaru dealers, I was not treated well; Kenny Ross always treats me right. I especially like the little video that was texted to my phone in the service area, showing the car and whatever service is recommended. Luckily, the car passed without needing anything! More

by ANNE.ROMANKO Verified Customer Verified Customer

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Purchased a 2011 Jeep wrangler in March of 2024. Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross beca Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross because we were having issues with the (BRAKES)! Absolutely no communication from Kenny Ross. I had to call in a (MONTH) later to find out that they were putting a transmission in the Jeep. Kenny Ross tried to deliver the jeep (THREE) times over the next several months but when we test drove it a (HOT OIL) message and alarm came up on the dash! AND NONE OF THE ORIGINAL ISSUES WERE REPAIRED! Today is November 14, 2024 and I STILL DO NOT HAVE THE JEEP BACK!!!!! I’m only thankful that I purchased a warranty on this vehicle because EVERY TIME KENNY ROSS TRIED TO RETURN THE JEEP TO ME IT STILL HAD PROBLEMS!!!!! The management were treating me like I was an unreasonable customer and at one point told me there was nothing else they were going to do about the jeep when it seems like they did absolutely NOTHING TO FIX (ANYTHING)! 8 months and I still do not have possession of the vehicle I purchased!!!!!! BEWARE Oh yeah, originally I was dealing with David Debruyn he is no longer with Kenny Ross. Then I was dealing with Jim Lokar (center manager) he is no longer with Kenny Ross! What is going on here? More

by JAMESMCC6778 Verified Customer Verified Customer

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