Steven Sellick

Dealer was very accommodating. My battery was completely dead on 2021 Explorer Hybrid. The service advisor immediately told me to drive the car right in they fixed it the same da My battery was completely dead on 2021 Explorer Hybrid. The service advisor immediately told me to drive the car right in they fixed it the same day. Replaced 2 batteries and cleared all codes. Checked my oil and brakes pads Gave me a very reasonable price on parts and labor. Very satisfied. AAA More

by Hwypatrol2 Verified Customer Verified Customer

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I was told I need rear control arms and that I was leaking oil from 3 places and repairs were going to cost $6800. I took my care elsewhere (after they had it for 20 days and didn’t start work on it u leaking oil from 3 places and repairs were going to cost $6800. I took my care elsewhere (after they had it for 20 days and didn’t start work on it until 1 week after I dropped it off). The charges me over $800 for diagnostic and car rental costs (that was after I refused to pay for the time my car was sitting and not being looked at). I took it to another mechanic who tested both control arms and found no problems and found that one of my gaskets needed tightening… no more leaking. He cleaned the entire area, drove the car and let it sit… still no oil. He did not that the pipe that runs the antifreeze was sweating and he replaced that… everything cost a whopping $258. I am thoroughly disappointed and I will not be back to Akers Ford. I felt lied to and taken advantage of. It’s really sad. More

by SOL Verified Customer Verified Customer

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Attentive and very patient. Provided great customer service, explained everything clearly, and made the whole process smooth. Provided great customer service, explained everything clearly, and made the whole process smooth. More

by PAOLAALVAREZ989 Verified Customer Verified Customer

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Helpful staff. I was able to take my car in on short notice. Good follow-up. I was able to take my car in on short notice. Good follow-up. More

by RANDY.BAUMAN Verified Customer Verified Customer

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Wayne Akers Ford was vary professional, they took care of the issue with no questions asked. the issue with no questions asked. More

by SKUMTONY420 Verified Customer Verified Customer

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Always a pleasure working with the Wayne Akers team. Everyone was friendly and took care of all my service needs Everyone was friendly and took care of all my service needs More

by DANIELLE.MCDIARMID Verified Customer Verified Customer

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Thank you for fixing my tire scanner so my car & tires are kept save & keeping me safe, God Bless you all for the work you do to keep drivers safe. are kept save & keeping me safe, God Bless you all for the work you do to keep drivers safe. More

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Awesome friendly service that gets straight to the point. Service advisor listened to my concerns and addressed them. Service advisor listened to my concerns and addressed them. More

by KOPONEN.TOWELS Verified Customer Verified Customer

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1 / 2 Hello, I am the owner of a 2023 Ford F-250 Lariat 7.3 (VIN: [1FT8X2BN0PEC07889]). My truck is currently at WAYNE AKERS FORD 2000 10TH AVE N, LAKE WORTH BEACH, FL 33461] for the rear-view camer Lariat 7.3 (VIN: [1FT8X2BN0PEC07889]). My truck is currently at WAYNE AKERS FORD 2000 10TH AVE N, LAKE WORTH BEACH, FL 33461] for the rear-view camera recall update (Ford Recall 25S49 / 25S17). The service department has had my vehicle for over 4 days, and I have been told the update is still not complete. According to Ford’s recall bulletins, the labor time for this software update is typically 0.3–1.4 hours, and multiple other dealers have confirmed it should take no longer than 2 hours. I dropped my vehicle off on Monday 9/29/25 at approximately 2 p.m. for an oil change and tire rotation. I was told my truck may be ready that evening or possibly early the next day. The service writer I am dealing with, Steve Sellick, mentioned I had a recall for my rear view camera and I stated “everything with it has been working fine.” I didn’t hear from anyone that evening so I assumed they were delayed with the amount of volume in the service department, and it would be ready the next day. The next day around noon I began calling the service department where I got no answer from Steve despite calling several times. I left voicemails stating that I was curious about the status of my truck and how I could pick it up where it would coincide with my work schedule. I am guessing the way the dealership works, once they assign you a service writer, if you call, it automatically forwards you to the assigned writer. With no clarification or anyone answering the phone, I checked my ford pass app where I found that my oil life had been changed to 100 percent and the tires were inflated way more than I would have liked. This lead me to believe that the oil change and tire rotation were complete. The ford pass app also showed that my vehicle location was not in the service bay anymore but outside in the parking lot. I showed up and waited for Steve and he said that they had been running the “update” all night and its only at 18 percent. I inquired about what he was updating and he stated that he decided to “go ahead and take care of the recall.” Okay. No big deal. Steve states that it will be done in the morning and I can pick it up then. On Wednesday 10/1/25 I try to reach out to the service department and Steve to see the status of my truck. I get no answer or no help all day until he finally sends me a text message at 3:02 p.m. stating “HEY AUSTIN. WE RAN THE UPDATE ALL NIGHT AND WAS ONLY 18% DONE THIS MORNING WE ARE ON THE 3RD UPDATEAND ONLY AT 25% NEVER HAD ONE TAKE THIS LONG. GIVE UP UNTIL 4:00 PM AND I WILL LET YOU KNOW WHERE WE’RE AT. I responded with “Can you all give me a rental for this taking so long? Or just cancel it because my radio and back up camera were working fine. It get to 4 p.m. no call from Steve. I wait until 4:45 p.m. and call him. No answer. Steve texts back 10 minutes later, “I CAN YOU GIVE A RENTAL IN THE MORNING I ONE COMING BACK. IF YOU CAN BE HERE AT 9:30AM. Next morning, Thursday the 2nd. I try to call Steve multiple times to confirm the rental so I can make it fit my work schedule. I call him multiple times and all I receive back is a text message saying ON PHONE WILL CALL YOU BACK in all capital letters. So I show up at 9:15 a.m. and walk up to Steve and inquire why he can’t seem to answer his phone because I’ve tried to contact him over 20 times over the past 4 days. He acts like he doesn’t know who I am and then states that he needs to get me in a rental. I ask what is taking so long and he tells me it just takes time. He has never done one of these but also states that he has had a vehicle there for over 4 days for the same “update.” I have this entire encounter on video. He quickly tries to push me out of there by getting me into a rental truck. Meanwhile I am looking at my Ford pass app and notice that my truck still has not moved from the same spot it was in since Tuesday. After getting into the rental and leaving the dealership. I had my wife drive on the o More

by austinjdotson1 Verified Customer Verified Customer

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Did not explain why they couldn’t balance the truck or why this is my 2nd torque converter in 2 years with only 10,000 miles. Said brake pads were fine. They are grinding and warped. I took it to anoth why this is my 2nd torque converter in 2 years with only 10,000 miles. Said brake pads were fine. They are grinding and warped. I took it to another shop today to replace. Didn’t check my fluids. The other shop send pictures. Radiator fluid was almost empty. They said it was very dangerous to drive like that. Your Service advisor was drunk when he finally returned my call after 3 days of dropping truck off to tell me what was wrong with the truck. No courtesy wash and truck smelled of pizza when I got it back More

by marcieyyooakum Verified Customer Verified Customer

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