Steven Sellick

Did not explain why they couldn’t balance the truck or why this is my 2nd torque converter in 2 years with only 10,000 miles. Said brake pads were fine. They are grinding and warped. I took it to anoth why this is my 2nd torque converter in 2 years with only 10,000 miles. Said brake pads were fine. They are grinding and warped. I took it to another shop today to replace. Didn’t check my fluids. The other shop send pictures. Radiator fluid was almost empty. They said it was very dangerous to drive like that. Your Service advisor was drunk when he finally returned my call after 3 days of dropping truck off to tell me what was wrong with the truck. No courtesy wash and truck smelled of pizza when I got it back More

by marcieyyooakum Verified Customer Verified Customer

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I have been patiently waiting for a call back for an appointment to the body shop. I have been there twice and have been told that I would hear back the next day or the following day. As yet I haven’t h appointment to the body shop. I have been there twice and have been told that I would hear back the next day or the following day. As yet I haven’t heard from them. So more than likely again I will have to initiate contact. That’s not the way a responsible dealership should operate ! More

by Billconlin1951 Verified Customer Verified Customer

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Great experience. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. Service Advisor was excellent, very polite and respectful. I will go back to him for any service needs on my car. More

by Ecampuzano73 Verified Customer Verified Customer

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Service was very good. It was due to A recall notice which I was not happy about. It was due to A recall notice which I was not happy about. More

by JONBUL99 Verified Customer Verified Customer

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Very good thorough work with attention to detail and courteous service very satisfactory Can’t wait till the next service. courteous service very satisfactory Can’t wait till the next service. More

by ayg69 Verified Customer Verified Customer

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Dear Mr. Jim Doyle, I am writing to formally express my dissatisfaction with the recent service experience at your dealership. I brought my truck in for Jim Doyle, I am writing to formally express my dissatisfaction with the recent service experience at your dealership. I brought my truck in for service due to an issue that has persisted since the date of purchase, approximately one month ago. Unfortunately, despite the initial service appointment, the problem remains unresolved, and I have now had to schedule another visit to address the same concern. During my most recent visit, I was assisted by Service Advisor Steven Sellick. Regrettably, his demeanor was unprofessional and dismissive. Upon my arrival with my two-year-old son, Mr. Sellick appeared visibly irritated and made me feel as though assisting me was an inconvenience. When I inquired about the expected wait time, I was told it would be no more than an hour. However, I ended up waiting over two hours for a routine tire balance. I am extremely frustrated that a vehicle I purchased so recently continues to have unresolved issues, and the lack of courtesy and efficiency during the service visit has only added to my dissatisfaction. I respectfully request that this matter be reviewed and addressed accordingly. I would appreciate timely resolution of the vehicle issue, as well as assurance that future service visits will reflect the level of professionalism and customer care that one should expect from a reputable dealership. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Dr. Carlos Castellon 561-389-4934 2025 Ford F150 3.5L VIN: 1FTFW3LD4SFB29089 More

by CASTELLONC90 Verified Customer Verified Customer

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I brought in my Mustang Mach E for degraded audio issues and headliner coming apart. The audio was not repaired and headliner shoddily glued back in place. I called my service advisor Steve to discuss, they and headliner coming apart. The audio was not repaired and headliner shoddily glued back in place. I called my service advisor Steve to discuss, they did not answer and did not return my call. More

by NICK.ROBERTSON.J Verified Customer Verified Customer

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Steve is always great to work with and taking care of me and my car and my car More

by AMCROSTIE Verified Customer Verified Customer

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Grease on my steering wheel, my door and front of my truck. Someone with greasy hands decided they wanted some of my gum i had in my truck. So nasty for someone you don't know with dirty hands grabbing truck. Someone with greasy hands decided they wanted some of my gum i had in my truck. So nasty for someone you don't know with dirty hands grabbing gum out of the container! Not to mention thats all very unprofessional! 100k truck and they act like they are working on some xxx in their friends backyard! More

by Captbob1084 Verified Customer Verified Customer

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From the time I contacted Ford about my issue it was corrected the next day. What better Service can we ask for? corrected the next day. What better Service can we ask for? More

by janlbrown121 Verified Customer Verified Customer

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