Steven Suh | Page 5

Although I was able to get the car at the price I wanted I was not left feeling good with the process and interaction with the staff. It took over 3 hours to complete the deal. Each time the sales person wo I was not left feeling good with the process and interaction with the staff. It took over 3 hours to complete the deal. Each time the sales person would present me with numbers and I would take notes on the sheet and whenever I had a question he would take the sheet back to the finance room and come back with a new sheet and new numbers. He kept trashing the sheet I took notes with as if to confuse me and make me take notes all over again. At least two times I questioned that the terms they were verbally telling me did not match the numbers they were presenting me on paper and they had to correct them. Had I not called them out on the terms I think they would have made me pay more. They presented me 3 different term sheets that were formatted totally differently and made it very confusing to understand. I also walked into the finance office to show them a deal they had online that I asked them to match and the finance manager very rudely said NO it was impossible to match that even though it was published on their website. When I asked why he later said he made a mistake and that he could match it but I thought he was very rude. Finally the sales person said he would throw in a privacy screen trunk cover to get the deal done but later said none were available. My overall impression was that the sales tactics practiced at this dealership are not transparent and gives a poor impression of the level of service here. I wish they would not have made promises they didn't intend to keep with the add ins and that they would not try to hide the numbers each time they presented an offer to me. More

by annecon38 Verified Customer Verified Customer

Report | Print

Omar and Steven were a pleasure to work with. They understood what I was looking for and accommodated my requests. They understood what I was looking for and accommodated my requests. More

by akibo Verified Customer Verified Customer

Report | Print

I only have good things to say about my experience here. The staff was extremely friendly and insightful in every way. The staff was extremely friendly and insightful in every way. More

Report | Print

Kevin is super cool and efficient. He does a great job and seems like a pretty decent guy. He does a great job and seems like a pretty decent guy. More

by tfreec15 Verified Customer Verified Customer

Report | Print

Wonderful experience. Went home happy. Eduardo was great. Friendly. Paciente and very knowledgeable. Never pushing to make a sale. Went home happy. Eduardo was great. Friendly. Paciente and very knowledgeable. Never pushing to make a sale. More

Report | Print

After speaking with 4 other dealerships, I found the South Bay team to be very professional, fair and helpful. I’d definitely recommend to any of my friends or family looking for a new car. South Bay team to be very professional, fair and helpful. I’d definitely recommend to any of my friends or family looking for a new car. More

Report | Print

They are so kind and teach me function so easily and all paper work make simple paper work make simple More

by cheekim0301 Verified Customer Verified Customer

Report | Print

It has been an extremely disappointing experience. It is a matter of getting a good car but still being taken advantage of. We bought a certified pre-owned used car. We received the representation of It is a matter of getting a good car but still being taken advantage of. We bought a certified pre-owned used car. We received the representation of all that had been completed. They did not have a second FOB/key, which they indicated had been checked. They assured us they would order one for us. Three months later, we do not have an ETA, and when we do get a response, it is via email (not returning any calls) and to say, "I need to check with my manager" on the status of the order. Meanwhile, we called another Hyundai, who, for $500, would have no problem ordering and delivering the FOB. $500 is no light expense. Given we already paid for it in the price of the used car, it feels like a large dealer just scrimping because we are not a likely repeat customer. Again, you assume that a Hyundai dealership worries about its reputation enough that they can be trusted. In this case, we were wrong. More

by johnhellmann Verified Customer Verified Customer

Report | Print

Fantastic service! Really made me feel welcome and appreciated to be there and helped create a deal that was a win-win for both parties as opposed to a win-lose. Really made me feel welcome and appreciated to be there and helped create a deal that was a win-win for both parties as opposed to a win-lose. More

by Shawn Dashkowitz Verified Customer Verified Customer

Report | Print

100% customer service very satisfied would highly recommend from the time I step foot in the door to the time that I left with friendly service recommend from the time I step foot in the door to the time that I left with friendly service More

by ssl9148 Verified Customer Verified Customer

Report | Print