Stuart McKenry

Everyone was knowledgeable, helpful, friendly and the experience was pleasant and hassle free. Great Job! experience was pleasant and hassle free. Great Job! More

by Pat Verified Customer Verified Customer

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Great sales people. Ken was outstanding and took great care of us. Finance people were knowledgeable and helpful. The tech gout was very patient with while explaining Ken was outstanding and took great care of us. Finance people were knowledgeable and helpful. The tech gout was very patient with while explaining everything about the car. More

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The sales staff was professional and friendly. The finance person was not. Once I mentioned I would finance with my own credit union and didn’t want the service options, he seemed disengaged. This The finance person was not. Once I mentioned I would finance with my own credit union and didn’t want the service options, he seemed disengaged. This was exacerbated even more when the finance paperwork was delayed in being processed. I called for an update and was told to expect a return call. It never came. Callback is customer service 101. Not a good experience. More

by HROSE032 Verified Customer Verified Customer

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Ease of shopping; selected vehice available; follow up from salesman; sales staff excellent (Guy Guidry). from salesman; sales staff excellent (Guy Guidry). More

by rickpattison64 Verified Customer Verified Customer

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The least pushy dealership I've ever dealt with. They didn't employ the standard stall tactics, trying to keep you there. They were professional and straightforward which was definitely a contributi They didn't employ the standard stall tactics, trying to keep you there. They were professional and straightforward which was definitely a contributing factor in purchasing with them. More

by fahq2 Verified Customer Verified Customer

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Guy was professional, respectful, not pushy. Answered all questions and humorous at times. We enjoyed his demeanor. Answered all questions and humorous at times. We enjoyed his demeanor. More

by rickpattison64 Verified Customer Verified Customer

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This dealership was very easy to work with. . I am very happy with the price and value of my vehicle. The salesman James Adams was very professional. He made sure the deal was closed before I d . I am very happy with the price and value of my vehicle. The salesman James Adams was very professional. He made sure the deal was closed before I drove 3 hours to pick up my vehicle. I would highly recommend this dealership to anyone looking for a great deal and an amazing service. More

by KELLY Verified Customer Verified Customer

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The team at Planet Ford was very welcoming and made the buying process pleasant. I would definitely recommend this place for your next vehicle purchase. buying process pleasant. I would definitely recommend this place for your next vehicle purchase. More

by RUDYH Verified Customer Verified Customer

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They misled me regarding the vehicle purchased, will not go back or refer anyone to this dealership go back or refer anyone to this dealership More

by jakemulder84 Verified Customer Verified Customer

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The certified used car side was very disorganized upon first impression. After the test drive, onto the negotiation on purchasing a vehicle, they have multiple undisclosed charges that the customer is re first impression. After the test drive, onto the negotiation on purchasing a vehicle, they have multiple undisclosed charges that the customer is required to pay. The prices of the vehicles are priced low because I feel it's a bait and switch type operation they run to get you in the door. After praising how nice our trade in was, then turning around and offering an extremely low offer, I feel they were saying anything just to get the sale. This entire process was in lack of better words, a half a day event, that did not need to take more then an hour. There were issues with the vehicle, enough that a (we owe) was issued and was not resolved until 28 days later and 4 attempts to schedule an appointment. It required getting new car sales personnel involved to get such a simple issue resolved. Overall the dealership held their end of the agreements but only after much diligence on our part, to make them get the issue resolved. Furthermore, although a sale was made and price of vehicles... (were agreed on).. in the future I would consider purchasing from the new car side of the dealership over the certified used side. More

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