Sunny Dalavai | Page 10

Dealt with Sunny D in service. ..was very professional and courteous...I drive to this Toyota center from Baldwin, as I find this to be the only Toyota place I trust...over the year ..was very professional and courteous...I drive to this Toyota center from Baldwin, as I find this to be the only Toyota place I trust...over the years, I've dealt with Kelly, who is in a different department now...Again, Sunny was great...I spent alot of money yesterday, and awould always rather give it to soemone who is personable and friendly! More

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From purchase to service this dealership is excellent. Went to two other dealerships prior to Empire and they should use Empire Toyota as a sales and customer service model. Hopefully they do not change Went to two other dealerships prior to Empire and they should use Empire Toyota as a sales and customer service model. Hopefully they do not change their business practices. Great experience. More

by BUGNDEE Verified Customer Verified Customer

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Great service I will recommend your dealership to all my friends. Toyota is the car to buy friends. Toyota is the car to buy More

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I am a new transplant to the area for work and still adjusting to my new environment. Sunny was great to help me with my first visit to the dealership. He was very transparent, accommodating, and had a adjusting to my new environment. Sunny was great to help me with my first visit to the dealership. He was very transparent, accommodating, and had a very friendly demeanor. My interaction with Sunny was really appreciated, as it reduced my stress and anxiety. Thank you! More

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Sunny Dalavai went above and beyond to take care of us and make sure that our Ram 1500 was completed in a timely manner. He quickly ordered the parts we needed and gave us a loaner car for the duration of and make sure that our Ram 1500 was completed in a timely manner. He quickly ordered the parts we needed and gave us a loaner car for the duration of the repair. He was honest about the up front costs so there were no hidden fees. We are so thrilled to have worked with Sunny and will refer all of our friends and relatives to the Empire Toyota of Huntington service center. More

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My Customer Service Representative kept me informed & the mechanic was very knowledgeable and thorough. This is primarily why I keep bringing my car back for service and maintenance. mechanic was very knowledgeable and thorough. This is primarily why I keep bringing my car back for service and maintenance. More

by janedunn Verified Customer Verified Customer

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They did not put the air filter plate back when they took out the cabin air filter, they just threw it in and covered it and when they put back the engine air filter they through all the dirt and leaves unde out the cabin air filter, they just threw it in and covered it and when they put back the engine air filter they through all the dirt and leaves under it because i chose not to replace it. I'll never be coming back and I have also sent a complaint to Toyota headquarters. More

by Ja Verified Customer Verified Customer

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Sunny was great! He delivered as promised and pleasant to work with. Will come back He delivered as promised and pleasant to work with. Will come back More

by greggdeger0 Verified Customer Verified Customer

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Unfortunately, I had a negative experience this time, unlike my past experiences where I was provided with timely service. This visit took 2 hours, whereas all my others only took 45 minutes.Apparently unlike my past experiences where I was provided with timely service. This visit took 2 hours, whereas all my others only took 45 minutes.Apparently, my car/keys were misplaced and there was confusion with the whereabouts of my car. I do understand that things happen, however giving me a $10 discount did not make up for the hour of inconvenience. Otherwise, the service and scheduling were okay. More

by DDASILV1 Verified Customer Verified Customer

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Great service and the rep was very kind and helpful explaining what needed to be done to my truck. explaining what needed to be done to my truck. More

by Mikemftowers Verified Customer Verified Customer

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