Susan Coolen

From start to finish I was happy with everyone I interacted with. Like most, I truly loathe the car buying process usually. The folks at Annapolis Subaru have put me on the path to ridding myself of interacted with. Like most, I truly loathe the car buying process usually. The folks at Annapolis Subaru have put me on the path to ridding myself of the anxiety felt with purchasing a vehicle. Every question was answered, and they were very good at educating me on the Subaru brand being that this is my first experience with Subaru. Thank you! More

by tremms76 Verified Customer Verified Customer

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My experience with Susan, Marissa and Billy was outstanding. I will highly recommend them to anyone. Best car buying experience I have ever had. outstanding. I will highly recommend them to anyone. Best car buying experience I have ever had. More

by smokie12054 Verified Customer Verified Customer

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Susan was amazing! It was a pleasant experience from start to finish. This the second Subaru we have bought and will definitely be going back when it is time for anothe It was a pleasant experience from start to finish. This the second Subaru we have bought and will definitely be going back when it is time for another! More

by gobrien2001 Verified Customer Verified Customer

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The dealership was very honest and helpful, kind, quick, and clear about the entire car-buying process. and clear about the entire car-buying process. More

by crsloop Verified Customer Verified Customer

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Susan was extremely personable and helped every step of the way. She made it super easy. the way. She made it super easy. More

by emilyodw1 Verified Customer Verified Customer

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This is my third leased vehicle with Annapolis Subaru. I keep coming back because of the outstanding customer support pre- and during the leasing process that make this a pleasant experience which makes d I keep coming back because of the outstanding customer support pre- and during the leasing process that make this a pleasant experience which makes dealing with Annapolis Subaru so easy. And my recent experience with Susan went smoothly and as exptected with no issues at all. The safety ratings of Subaru are what sold me in the first place. And the loyalty rewards are definitely worthwhile! After 6 1/2 years of dealing with the service center staff, I know they will always be efficient, courteous and knowledgeable and always helpful...even if it is just to have them check the air in the tires. Highly recommend Annapolis Subaru whether it is to purchase or lease a vehicle. More

by remyagee Verified Customer Verified Customer

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I’ve purchased 2 used Outbacks from Annapolis Subaru now, and my buying experience has been exceptional both times. and my buying experience has been exceptional both times. More

by marialilly5 Verified Customer Verified Customer

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15 words is not enough to explain how happy I was with the service. EXCELLENT! the service. EXCELLENT! More

by wadedturner7 Verified Customer Verified Customer

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The knowledge and kindness of Susan was amazing! She is the main reason we bought a Subaru. Unfortunately we waited almost 3 hours on the day of car purchase to actually purchase the car with deterr She is the main reason we bought a Subaru. Unfortunately we waited almost 3 hours on the day of car purchase to actually purchase the car with deterred the excitement of the car buying experience. Although I know there are a lot of moving parts when selling and buying a car. More

by dbmerrill Verified Customer Verified Customer

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I had a great experience dealing with Susan very professional.Although, I was rather disappointed when I took a test drive and found there was no backup camera do to the fact that it did not have th professional.Although, I was rather disappointed when I took a test drive and found there was no backup camera do to the fact that it did not have the original Subaru radio.I spoke with Susan about putting in the original radio that came with the car. No response as of yet.I'm sure she is working on doing so.Thank U Doug Lowman.Will I get a response from this review? More

by loklowman Verified Customer Verified Customer

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