Susan Coolen | Page 38

Great experience Everybody was very very helpful. It was painless and things went very smoothly. They even have a dog named Nellie who will make you feel very comforta Everybody was very very helpful. It was painless and things went very smoothly. They even have a dog named Nellie who will make you feel very comfortable. She’s a great ambassador for Subaru. This was the best car buying experience I have ever had. More

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Great service, took a bit longer than anticipated The vehicle purchase transaction was very smooth, the Crosstrek was clean, serviced and ready to go. My only concern was that it took me 3 hours to ge The vehicle purchase transaction was very smooth, the Crosstrek was clean, serviced and ready to go. My only concern was that it took me 3 hours to get through the process. I traveled in from southwestern VA and had a long drive to get back that same day and I had hoped that the purchase process would take less than an hour or two. Susan is very nice and competent as was Joe. More

by lesa2 Verified Customer Verified Customer

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Great service - no pressure Overall experience was great. Friendly staff willing to answer all questions. The staff also made the car buying experience a pleasant one. We are a r Overall experience was great. Friendly staff willing to answer all questions. The staff also made the car buying experience a pleasant one. We are a repeat customers due to our experience in 2013. More

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Annapolis Subaru Susan Coolen highly recommend! 5 stars! Annapolis Subaru Susan Coolen representative is professional, personable, articulate, and is knowledgeable re: their entire product line. We purchased Annapolis Subaru Susan Coolen representative is professional, personable, articulate, and is knowledgeable re: their entire product line. We purchased two vehicles from Susan on 21 June, 2019. The entire process was efficient and painless. Competitive pricing, stellar service! The entire team with whom we worked is comprised of professionals who took ample time to review options available, whether re: vehicle specs, maintenance/warranty options, service, and how to set up the vehicles to our personal, desired settings prior to driving off the lot. Susan (sales), Bob Carroll (bus. Mgr.), & Joe Tyler (bus Mgr) are all great ambassadors for Annapolis Subaru! Highly recommend! 5 stars in all categories! We shall buy again from this team! More

by SKIPOWDER Verified Customer Verified Customer

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Great experience! This dealership is one of the best experiences we’ve had in the area. Everyone is friendly and there is no pressure to buy. Susan is friendly and know This dealership is one of the best experiences we’ve had in the area. Everyone is friendly and there is no pressure to buy. Susan is friendly and knowledgeable about the vehicles. She worked with us to find what worked best for our situation. This is the second time we’ve gotten a car from Subaru Annapolis with Susan and we will be back again! More

by AMira Verified Customer Verified Customer

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Terrific Car-buying Experience Susan Coolen was our sales person. She treated my husband and me like good friends, and was very patient, informative, paid attention to detail, and q Susan Coolen was our sales person. She treated my husband and me like good friends, and was very patient, informative, paid attention to detail, and quickly arranged for the Impreza that I purchased to be available. She is very knowledgeable about the Subarus and takes great care that the customer gets matched with the most suitable car features to meet their interests. I would recommend Susan Coolen and Annapolis Subaru to anyone interested in purchasing a car. Our experience was very enjoyable, More

by NSCHMIDT0 Verified Customer Verified Customer

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Shockingly Respectful and Pleasant So, my wife wanted a particular vehicle. She knew the make, model, color, and options. I sent an internet inquiry to several dealerships. A couple of So, my wife wanted a particular vehicle. She knew the make, model, color, and options. I sent an internet inquiry to several dealerships. A couple of the respondents told me that the “had the vehicle I wanted, available for immediate delivery”. Bull! Wrong vehicle, trim line, color, options. Annapolis Subaru was respectful. Said they didn’t have the exact car. Said they could offer others from inventory, but if I wanted that exact car, they could order it. Good for them! They gave a competitive price and great service. Offered the pricy extras, but weren’t at all pushy. I’d buy from them again. Kudos to Heather and Susan! And I can’t remember his name, but I love the dog who hangs out in front. They get extra points for being dog lovers. More

by ALICKSSHIELDS Verified Customer Verified Customer

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Absolutely wonderful experience!!! Susan Coolen knew exactly what we wanted since this would be our third Forester! She showed us all the new bells and whistles on the Forester...we tes Susan Coolen knew exactly what we wanted since this would be our third Forester! She showed us all the new bells and whistles on the Forester...we test drove one and immediately put in the order for a 2019. Was as wonderful experience. More

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Great Sales Team Jason and Susan worked together to make our Subaru Crosstrek purchase a positive experience. They were both friendly and knowledgeable. Jason took his Jason and Susan worked together to make our Subaru Crosstrek purchase a positive experience. They were both friendly and knowledgeable. Jason took his time showing us the features of our car. More

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Outback #2 We bought our second Subaru Outback, and working with Susan was a pleasure. She answered all our questions via email and made suggestions, such that We bought our second Subaru Outback, and working with Susan was a pleasure. She answered all our questions via email and made suggestions, such that we were ready to buy when we walked in the door. Fair price based on our advance research with CR, Edmunds, and Truecar with no hassle/haggling. Absolute pleasure! More

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