Susan Coolen | Page 11

Susan is a rockstar! Smoothest process of buying a car to date. Really enjoyed the experience. Highly suggest Annapolis Subaru to do business with. date. Really enjoyed the experience. Highly suggest Annapolis Subaru to do business with. More

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Very good at customer service. Easy to work with! Susan was attentive and I had no issues. was attentive and I had no issues. More

by MOBMEW Verified Customer Verified Customer

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Annapolis Subaru was wonderful to work with! Our salesperson Carley Carr spent so much time on the phone with us and was so helpful. Bob Carroll was great, explaining all our options with no pressur salesperson Carley Carr spent so much time on the phone with us and was so helpful. Bob Carroll was great, explaining all our options with no pressure. Susan Coolen was the best! Didn’t let me leave the lot until I was totally comfortable in the car! We will definitely recommend Annapolis Subaru to anyone who’s looking for a new car! More

by JSLIEB2314 Verified Customer Verified Customer

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This is our second time working with Susan, the whole transaction was smooth and customer service was great. It was great knowing we bought our vehicles from an honest and friendly dealership. transaction was smooth and customer service was great. It was great knowing we bought our vehicles from an honest and friendly dealership. More

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Purchased a used vehicle for my daughter. They were very friendly and professional. Great experience from my initial contact, internet inquiry, test drive, to closing. Great Job! friendly and professional. Great experience from my initial contact, internet inquiry, test drive, to closing. Great Job! More

by TODD WITTMAN Verified Customer Verified Customer

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The entire experience in buying my car at Subaru of Annapolis was pleasant. Susan Coolen was my sales representative and was knowledgeable and very pleasant. There was absolutely no pressure but an u Annapolis was pleasant. Susan Coolen was my sales representative and was knowledgeable and very pleasant. There was absolutely no pressure but an understanding of my needs and how to meet them. She made the whole experience enjoyable and easy to get through. Bob was very helpful with the financial matters. The entire staff were top notch. More

by memckee Verified Customer Verified Customer

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Annapolis Subaru is consistently the ABSOLUTE BEST car dealership I have ever dealt with! They are fantastic. Customer service is without peer. They are supremely respectful of their customers and potenti dealership I have ever dealt with! They are fantastic. Customer service is without peer. They are supremely respectful of their customers and potential customers’ time and wishes. They listen and do everything they can to make you a satisfied and happy customer. We are now Subaru owners for life because of the high quality and value of the product - but also because of the wonderfully joyful nature of the experience at Annapolis Subaru. More

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The Annapolis team was friendly and helpful throughout the entire process! They made everything seem easy! Many thanks to Andre, Susan and Joe! They worked well together. the entire process! They made everything seem easy! Many thanks to Andre, Susan and Joe! They worked well together. More

by Joan Verified Customer Verified Customer

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We purchased a 2022 Outback which didn't have 0% financing (the 2021 does). We expected 0% financing but didn't find out that wasn't available on the 2022 until we were in discussions with the finan financing (the 2021 does). We expected 0% financing but didn't find out that wasn't available on the 2022 until we were in discussions with the finance manager. (I should add we didn't do our homework since the 0% financing was only applicable for the 2021 Outback; apparent in the fine print in the ad.) The sales person had discussed with us the 0% financing agreeing that it made sense to finance and to use our money elsewhere. We ultimately signed for the car with a 1.9% loan. We felt like it was a bit of a bait and switch but it probably wasn't (we hope). We chose to believe the salesperson didn't pay attention and made an honest mistake during our negotiations. The other factor that we found somewhat uncomfortable was the hard sale for extended warranty made by the finance manager. He stated that the Outback has extensive electronics that aren't repairable. He stated they have electronic modules that must be replaced if they fail which can cost a lot. He insinuated that such a failure was all but inevitable. (I believe this was a little disingenuous. I am an aviation professional who has relied on advanced electronics for years and our other two cars are newer vehicles with modern electronics. My overall experience has been excellent.) This push for us to spend an additional $2,000 was somewhat irritating. My feeling is that Subaru builds a good and reliable product and I doubt that Subaru would put unreliable electronics in their cars. Failures happen, and they happen more often as a car ages but it is generally acknowledged that extended warranties are a bad deal (Consumer Reports etc). Overall, this was a typical new car purchase experience. Errors by the sales person, hard sale for additional features, and generally not a great experience. We usually replace our cars at about 100,000 miles so (thankfully) buying a new car is not a common experience for us. Next time, I think we will do the whole thing on line which will remove some of the pressures associated with the process. Certainly, doing that should reduce the impact of the “new car smell” on our on our (normally good) judgment and intelligence. In retrospect we should have walked away and rethought the process. More

by susiebutlerdodd Verified Customer Verified Customer

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I'd been dreading the whole new car purchase process for a long while. When I arrived for my initial appointment, the dealership had no power due to a storm. Susan Coolen and Billy Sadtler never missed a be a long while. When I arrived for my initial appointment, the dealership had no power due to a storm. Susan Coolen and Billy Sadtler never missed a beat. I was able to see the car I liked and take all the time I needed to have my questions answered. Less than two days later, I drove away in my new Outback. More

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