Susan Coolen

Extremely helpful staff, but it would have been nice if my to be informed that the car was involved in a accident. It's my fault that I didn't look over the car fax before purchasing the vehicle. my to be informed that the car was involved in a accident. It's my fault that I didn't look over the car fax before purchasing the vehicle. More

by dagreek68 Verified Customer Verified Customer

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It was an overall great experience, closing out was easy, and hassle free. thanks so much! not pushy and accommodating. and hassle free. thanks so much! not pushy and accommodating. More

by anthony@applianceland.com Verified Customer Verified Customer

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I had such a great experience purchasing my new 2025 Forester! Facility was clean and staff was so helpful. Susan made the process fun and smooth! Forester! Facility was clean and staff was so helpful. Susan made the process fun and smooth! More

by joymholler Verified Customer Verified Customer

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I recently purchased my fourth Subaru from Annapolis Subaru, and once again, I had a fantastic experience! The sales team was incredibly helpful and friendly, making the entire process smooth and effici Subaru, and once again, I had a fantastic experience! The sales team was incredibly helpful and friendly, making the entire process smooth and efficient. They answered all my questions and worked hard to find the perfect car for me. The finance team was equally impressive, guiding me through the financing options with transparency and ease. I was in and out quickly, which I greatly appreciate! I highly recommend Annapolis Subaru to anyone looking for a great car-buying experience. I’ll definitely be back for my next Subaru! More

by TEKNIK871 Verified Customer Verified Customer

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My husband andI had made a list of auto brands to test drive. It had been 14 years since we'd bought a new and did not enjoy the process. Subaru was at the top of our list because of friends and Consumer drive. It had been 14 years since we'd bought a new and did not enjoy the process. Subaru was at the top of our list because of friends and Consumer Reports praised the car. We meant only to test drive but the staff was friendly, kind and completely accommodating that we tried outtwo autos. We were impress by the engineering and comfort of the Subaru Cross Trek and purchased it on the spot! What a delightful group of persons at the Annapolis Subaru dealership. More

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I bought a Forester here in 2012 and had good service and support through the years. There was no doubt that I’d be back when it was time for a new Subaru. Susan was helpful, friendly, and informative from support through the years. There was no doubt that I’d be back when it was time for a new Subaru. Susan was helpful, friendly, and informative from my first email inquiry through the purchasing process. My dog came along and loved all the treats and attention. More

by cindy42 Verified Customer Verified Customer

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This is the second Subaru we've bought from this dealer. We didn't hesitate to come back when our first one was totaled. The service has always been excellent, the people pleasant and attentive and its bee We didn't hesitate to come back when our first one was totaled. The service has always been excellent, the people pleasant and attentive and its been a pleasure to work with them. More

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Annapolis Subaru lives up to their promise of exceptional service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The teamwork with the service department was outstanding and David was knowledgeable, polite, and a calming force during a stressful time. Highly recommend Annapolis Subaru!! More

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Made the whole process smooth and stress-free — knowledgeable, respectful, and genuinely wanted me satisfied. knowledgeable, respectful, and genuinely wanted me satisfied. More

by jaredjr624 Verified Customer Verified Customer

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Susan our sales person was great, the manager Tom appeared friendly and genuine, the atmosphere is very laid back with no pressure. We went there pretty well knowing what we were looking for since we appeared friendly and genuine, the atmosphere is very laid back with no pressure. We went there pretty well knowing what we were looking for since we are previous Subaru owners. They were all receptive to what we had to say making the whole thing rather easy. The vehicle had surprisingly quite a few new stock features, what a difference a few years make. The auto-start subscription app is well recommended for the money and way more than just a start button. All in all, we came in by around 10 am and we’re driving a new Subaru out of the lot by 3:30, this included vehicle prep, financing and plenty of establishing new friends. Very good experience, great people, well recommended. More

by gijoeemt Verified Customer Verified Customer

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