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Susan Coolen
Susan Coolen
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
399 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
9 yrs, 1 mo
Industry Experience
9 yrs, 1 mo
Languages Spoken
English
399 Reviews
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399 Reviews of Susan Coolen
October 02, 2026
James was great! He made the whole process feel like hanging out with a friend. You can tell everyone there loves and stands by Subaru. He made the whole process feel like hanging out with a friend. You can tell everyone there loves and stands by Subaru. More
by mikailaashley
Verified CustomerOther Employees Tagged: Marissa Leach, James Lyon
August 03, 2026
Very helpful, and excellent service. We love our new car. We were in and out in no time flat.. We love our new car. We were in and out in no time flat.. More
by mwolters4
Other Employees Tagged: Michele Petro
June 22, 2026
Had a great experience at Annapolis Subaru. Terrific people who made the entire car buying event a stress free and pleasant transaction. If you are car shopping you should check them out. A spe Terrific people who made the entire car buying event a stress free and pleasant transaction. If you are car shopping you should check them out. A special shout out to Susan Coolen who was our sale rep. She was terrific! More
by Al & Sue
June 16, 2026
Great customer service from start to finish. Susan even came in on her day to take care of us. Susan even came in on her day to take care of us. More
by wgbuckmaster
Other Employees Tagged: Marissa Leach , Bruce King
June 07, 2026
Repeat customer for a reason. Susan and Annapolis Subaru team make for a very pleasant car buying experience. I got excellent trade in value, and she discounted MSRP without me as Susan and Annapolis Subaru team make for a very pleasant car buying experience. I got excellent trade in value, and she discounted MSRP without me asking! The numbers are easy to understand, unlike so many other car dealerships in SOMD. If you’re shopping for a Subaru, do not look anywhere else! I have purchased 3 Subarus from Susan. She is awesome and so is the finance manager! They don’t pressure you to make bad financial decisions. Could not be happier. Thanks Susan! More
by Colin DeHenzel
Other Employees Tagged: Marissa Leach
May 31, 2026
Excellent customer service and a quick transaction and Susan made the experience great I would definitely recommend Annapolis Subaru to my family and friends Susan made the experience great I would definitely recommend Annapolis Subaru to my family and friends More
by hheimiller
Other Employees Tagged: William Hoyt
May 15, 2026
Staff members were amazing and accommodating to my needs. Sales experience was stress-free without any pressure. Sales experience was stress-free without any pressure. More
by april.m.mule
Other Employees Tagged: Marissa Leach, James Lyon
May 15, 2026
The staff here were friendly and courteous. Respected my time and got me on the way as soon as they can. The whole process was stress free. Respected my time and got me on the way as soon as they can. The whole process was stress free. More
by tchen77
Other Employees Tagged: William Hoyt , Andrew Faggio
May 13, 2026
Every step in this process was amazing! Thank you for all the help and kindness along this journey Thank you for all the help and kindness along this journey More
by lindseys16
Other Employees Tagged: Marissa Leach
May 06, 2026
Very fine experience. Susan Coolen was very helpful with choosing a vehicle. The business manager was also very professional and helpful. Susan Coolen was very helpful with choosing a vehicle. The business manager was also very professional and helpful. More
by jskarr40
Other Employees Tagged: James Lyon
