Susan Coolen

This is the second Subaru we've bought from this dealer. We didn't hesitate to come back when our first one was totaled. The service has always been excellent, the people pleasant and attentive and its bee We didn't hesitate to come back when our first one was totaled. The service has always been excellent, the people pleasant and attentive and its been a pleasure to work with them. More

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Annapolis Subaru lives up to their promise of exceptional service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The teamwork with the service department was outstanding and David was knowledgeable, polite, and a calming force during a stressful time. Highly recommend Annapolis Subaru!! More

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Made the whole process smooth and stress-free — knowledgeable, respectful, and genuinely wanted me satisfied. knowledgeable, respectful, and genuinely wanted me satisfied. More

by jaredjr624 Verified Customer Verified Customer

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Susan was great, the manager appeared friendly and genuine, then came time for the documentation which is where it always gets messy and dealers lose their credibility. An error was made during origi genuine, then came time for the documentation which is where it always gets messy and dealers lose their credibility. An error was made during original down payment and I offered to put it on a credit card to make it easier. I was overcharged an extra 105 dollars by finance person. Also on original offer document that was shown to me had the Dealer Processing fee at $699.00 which is not required by law, nor was I told of this. On the sales paperwork, I see I was charged $799.00. I am still reviewing the rest. We were so exhausted from being there all day after a five hour ride to use your dealership, I and then hurried up at the end, I guess this was overlooked until the smoke cleared this morning and I had a chance to dive a hit deeper. Honest is the only thing I was looking for in a car dealer. As an update, I have contacted the dealership several times, they denied the $699 charge and insisted it had always been $799, then promised a check for $105 was being cut as we spoke. It has now been an additional week and have been told they are still looking into it, and I have received nothing. More

by gijoeemt Verified Customer Verified Customer

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All was excellent, smooth process very good people, and warm staff, Susan was the best she is very nice and also a hard worker warm staff, Susan was the best she is very nice and also a hard worker More

by diegorasan Verified Customer Verified Customer

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From our initial conversation with Andre to driving away in our new Outback our experience was a delight. Everyone at this dealership was pleasant and courteous which resulted in a sense of not being pres in our new Outback our experience was a delight. Everyone at this dealership was pleasant and courteous which resulted in a sense of not being pressured. We left with our new car feeling happy with not only the vehicle but with the friends we made at Subaru! More

by sydneyarny@aol.com Verified Customer Verified Customer

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William and Susan were absolutely wonderful to work with. It was a friendly and low pressure environment. Dare I say a pleasant car buying experience. 10/10 recommend. It was a friendly and low pressure environment. Dare I say a pleasant car buying experience. 10/10 recommend. More

by captainplanethnw Verified Customer Verified Customer

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The process was smooth and easy. The trade-in was fair at best. Susan and Andre made the deal happen very quickly for me because they knew time was important. The trade-in was fair at best. Susan and Andre made the deal happen very quickly for me because they knew time was important. More

by RUSTYSMITHSEMAIL Verified Customer Verified Customer

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Our family recently purchased our second Subaru from Annapolis Subaru. We appreciate the features and reliability of the product. Susan and the team were wonderful - professional, friendly, respectful a Annapolis Subaru. We appreciate the features and reliability of the product. Susan and the team were wonderful - professional, friendly, respectful and efficient. The purchasing process was straightforward, a pleasure, and took less than 2 hours. The model I wanted was available and they worked to ensure that the financing was within my budget. They really lived up to Subaru's Love Promise! More

by t vallandingham Verified Customer Verified Customer

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Probably the best dealer experience I have ever had. They did everything right I knew how to treat a customer appropriately They did everything right I knew how to treat a customer appropriately More

by bob.goldwasser Verified Customer Verified Customer

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