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Susan Coolen
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Susan Coolen | Page 14
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
245 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
6 yrs, 8 mos
Industry Experience
6 yrs, 8 mos
Languages Spoken
English
245 Reviews
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245 Reviews of Susan Coolen
February 01, 2021
Carley was excellent. She followed through on commitments and easy to work with. Stayed on top of things without being pushy. Appreciated her assistance very much. and easy to work with. Stayed on top of things without being pushy. Appreciated her assistance very much. More
by maxandmaggie
Verified CustomerOther Employees Tagged: Carley
Helpful 
January 24, 2021
Very professional, courteous and helpful sales department. Knowledge about the car features. We had a great experience and it was a seamless experience. Thank you department. Knowledge about the car features. We had a great experience and it was a seamless experience. Thank you More
by arezoobb
Other Employees Tagged: Joe Tyler
January 22, 2021
Just got my second Subaru Outback from Susan. She is far and away the best and easiest car salesperson I have ever dealt with, and I’m on my 10th car. I can’t recommend her enough! And she remembered me and and away the best and easiest car salesperson I have ever dealt with, and I’m on my 10th car. I can’t recommend her enough! And she remembered me and every detail from out last interaction 3 years prior. More
by kklazarus
Other Employees Tagged: Joe Tyler
January 21, 2021
I was very worried about purchasing a new car during a pandemic. I worked with Susan Coolen over the internet. She gave me a great price and moved me swiftly thru the process at the dealership. Thank you, pandemic. I worked with Susan Coolen over the internet. She gave me a great price and moved me swiftly thru the process at the dealership. Thank you, Susan. More
by Dave S
Other Employees Tagged: Helen Appel
January 16, 2021
Everyone was friendly, efficient and the whole experience was super low pressure. We got direct answers to our questions and didn't get pressured to spend more than we could. was super low pressure. We got direct answers to our questions and didn't get pressured to spend more than we could. More
by amac
Other Employees Tagged: Joe Tyler
January 13, 2021
I walked in meet my sales person she checked to see if the car I wanted was available we sat down and the started to haggle which took about 20 minutes we reach a price I wanted, she had the accountant re the car I wanted was available we sat down and the started to haggle which took about 20 minutes we reach a price I wanted, she had the accountant ready to do all pages and I was out of the Dealership in two hours thought this was great. More
by f.rawson4848
December 28, 2020
I am very pleased with the service provided by Annapolis Subaru. Susan was helpful with my test drive and questions and Andre huddled to make the d al work for me. Subaru. Susan was helpful with my test drive and questions and Andre huddled to make the d al work for me. More
by FORCETENRJW
Other Employees Tagged: Andre Gayle , Mr. Carroll was great also.
December 06, 2020
My husband and I visited yesterday to see our options for lease-end. Everyone was just so friendly and helpful. Susan, Steve, and Bob are just awesome! Everything went so smoothly with turning in my lease an lease-end. Everyone was just so friendly and helpful. Susan, Steve, and Bob are just awesome! Everything went so smoothly with turning in my lease and getting a new one. We are extremely happy with the incredible service and fabulous new car. We will definitely be coming back to Annapolis Subaru over and over again. :) More
by Paula
Other Employees Tagged: Ryan Crawford, Jason Janz, Steve Newman, Bob in Finance
November 28, 2020
Excellent customer service!Excellent product!Only Excellent customer service! Excellent product! Only negative comment is the quick review of additional finance options such as extended warranty and Excellent customer service! Excellent product! Only negative comment is the quick review of additional finance options such as extended warranty and detailing package. Still have no idea what those include and I’m interested in learning more. More
by JELLOSKI
Other Employees Tagged: Joe Tyler
November 28, 2020
Nice place and good location. Front desk staff seemed a bit pre-occupied. Immediate resolution of computer issue by sales person, Susan Cooley. The Finance person that I dealt with is not listed in the re bit pre-occupied. Immediate resolution of computer issue by sales person, Susan Cooley. The Finance person that I dealt with is not listed in the review section but he was pleasant and clear. More
by kathleen15
