Susan Coolen

This is my third leased vehicle with Annapolis Subaru. I keep coming back because of the outstanding customer support pre- and during the leasing process that make this a pleasant experience which makes d I keep coming back because of the outstanding customer support pre- and during the leasing process that make this a pleasant experience which makes dealing with Annapolis Subaru so easy. And my recent experience with Susan went smoothly and as exptected with no issues at all. The safety ratings of Subaru are what sold me in the first place. And the loyalty rewards are definitely worthwhile! After 6 1/2 years of dealing with the service center staff, I know they will always be efficient, courteous and knowledgeable and always helpful...even if it is just to have them check the air in the tires. Highly recommend Annapolis Subaru whether it is to purchase or lease a vehicle. More

by remyagee Verified Customer Verified Customer

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I’ve purchased 2 used Outbacks from Annapolis Subaru now, and my buying experience has been exceptional both times. and my buying experience has been exceptional both times. More

by marialilly5 Verified Customer Verified Customer

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15 words is not enough to explain how happy I was with the service. EXCELLENT! the service. EXCELLENT! More

by wadedturner7 Verified Customer Verified Customer

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The knowledge and kindness of Susan was amazing! She is the main reason we bought a Subaru. Unfortunately we waited almost 3 hours on the day of car purchase to actually purchase the car with deterr She is the main reason we bought a Subaru. Unfortunately we waited almost 3 hours on the day of car purchase to actually purchase the car with deterred the excitement of the car buying experience. Although I know there are a lot of moving parts when selling and buying a car. More

by dbmerrill Verified Customer Verified Customer

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I had a great experience dealing with Susan very professional.Although, I was rather disappointed when I took a test drive and found there was no backup camera do to the fact that it did not have th professional.Although, I was rather disappointed when I took a test drive and found there was no backup camera do to the fact that it did not have the original Subaru radio.I spoke with Susan about putting in the original radio that came with the car. No response as of yet.I'm sure she is working on doing so.Thank U Doug Lowman.Will I get a response from this review? More

by loklowman Verified Customer Verified Customer

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I was accepted as a serious buyer when I walked in. My salesperson and the other employees did their best to help me find the car I most preferred. Stress the "I". It was a Goldilocks process which My salesperson and the other employees did their best to help me find the car I most preferred. Stress the "I". It was a Goldilocks process which took some time, but they stayed in the game and I am now driving an Annapolis Subaru. More

by Vrotzel Verified Customer Verified Customer

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Susan was amazing to work with! She helped us find the perfect vehicle for our growing family! She helped us find the perfect vehicle for our growing family! More

by jessi.j.petersen Verified Customer Verified Customer

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Susan and Annapolis Subaru are a 10 out of 5 for me. We've bought three cars there, and each time it's been a superb experience. Susan takes the time to know her customers and what they're looking for a We've bought three cars there, and each time it's been a superb experience. Susan takes the time to know her customers and what they're looking for and then she matches you to a car perfectly! Highly recommend!!! More

by hmfosnaught Verified Customer Verified Customer

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Susan was so wonderful to work with and made shopping for a first car for my daughter as stress-free as possible! Thanks so much! a first car for my daughter as stress-free as possible! Thanks so much! More

by sjc322 Verified Customer Verified Customer

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Third car from Annapolis Subaru. Dependable cars, knowledgeable/friendly staff and I was not pressured to buy the car or the extras! In and out! Dependable cars, knowledgeable/friendly staff and I was not pressured to buy the car or the extras! In and out! More

by pippinb2017 Verified Customer Verified Customer

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