Susan Coolen | Page 27

The Annapolis team was friendly and helpful throughout the entire process! They made everything seem easy! Many thanks to Andre, Susan and Joe! They worked well together. the entire process! They made everything seem easy! Many thanks to Andre, Susan and Joe! They worked well together. More

by Joan Verified Customer Verified Customer

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We purchased a 2022 Outback which didn't have 0% financing (the 2021 does). We expected 0% financing but didn't find out that wasn't available on the 2022 until we were in discussions with the finan financing (the 2021 does). We expected 0% financing but didn't find out that wasn't available on the 2022 until we were in discussions with the finance manager. (I should add we didn't do our homework since the 0% financing was only applicable for the 2021 Outback; apparent in the fine print in the ad.) The sales person had discussed with us the 0% financing agreeing that it made sense to finance and to use our money elsewhere. We ultimately signed for the car with a 1.9% loan. We felt like it was a bit of a bait and switch but it probably wasn't (we hope). We chose to believe the salesperson didn't pay attention and made an honest mistake during our negotiations. The other factor that we found somewhat uncomfortable was the hard sale for extended warranty made by the finance manager. He stated that the Outback has extensive electronics that aren't repairable. He stated they have electronic modules that must be replaced if they fail which can cost a lot. He insinuated that such a failure was all but inevitable. (I believe this was a little disingenuous. I am an aviation professional who has relied on advanced electronics for years and our other two cars are newer vehicles with modern electronics. My overall experience has been excellent.) This push for us to spend an additional $2,000 was somewhat irritating. My feeling is that Subaru builds a good and reliable product and I doubt that Subaru would put unreliable electronics in their cars. Failures happen, and they happen more often as a car ages but it is generally acknowledged that extended warranties are a bad deal (Consumer Reports etc). Overall, this was a typical new car purchase experience. Errors by the sales person, hard sale for additional features, and generally not a great experience. We usually replace our cars at about 100,000 miles so (thankfully) buying a new car is not a common experience for us. Next time, I think we will do the whole thing on line which will remove some of the pressures associated with the process. Certainly, doing that should reduce the impact of the “new car smell” on our on our (normally good) judgment and intelligence. In retrospect we should have walked away and rethought the process. More

by susiebutlerdodd Verified Customer Verified Customer

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I'd been dreading the whole new car purchase process for a long while. When I arrived for my initial appointment, the dealership had no power due to a storm. Susan Coolen and Billy Sadtler never missed a be a long while. When I arrived for my initial appointment, the dealership had no power due to a storm. Susan Coolen and Billy Sadtler never missed a beat. I was able to see the car I liked and take all the time I needed to have my questions answered. Less than two days later, I drove away in my new Outback. More

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Start to finish first class! Susan was incredibly helpful, Billy worked a very fair deal. Bob worked a good maintenance/warranty package. Positive experience. I liked the personable approach -- was helpful, Billy worked a very fair deal. Bob worked a good maintenance/warranty package. Positive experience. I liked the personable approach -- was able to talk about more than just the car. They were respectful and not pushy at all. More

by HARPER.FAMILY Verified Customer Verified Customer

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Very good experience. Everyone was friendly and professional through the entire test driving and buying process. I would definitely recommend to friends and family members professional through the entire test driving and buying process. I would definitely recommend to friends and family members More

by KATIELANG89 Verified Customer Verified Customer

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Would recommend Susan Coolen along with Annapolis Subaru for service, sales, experience& professionalism to anyone who asks for a solid car. Just nothing negative to say. Loved our full experience. Peggy for service, sales, experience& professionalism to anyone who asks for a solid car. Just nothing negative to say. Loved our full experience. Peggy More

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A very professional dealership, with friendly and knowledgeable sales staff. As a customer, they listened with a lot of patience to my needs, and there was no pressure to purchase. If you are inter knowledgeable sales staff. As a customer, they listened with a lot of patience to my needs, and there was no pressure to purchase. If you are interested in purchasing a Subaru, I would definitely recommend this dealership. More

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We put a deposit on a vehicle and they held it for us for a week until we could get our son there to check it out. In the end it was not the right car for us. At a time when auto inventory is short and every a week until we could get our son there to check it out. In the end it was not the right car for us. At a time when auto inventory is short and every sale is critical, they had every right to be short with us, but they were nothing less than courteous and understanding. I highly recommend working with the people at Annapolis Subaru! More

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We felt special from the time we entered the showroom throughout the sale, financing and demonstration of special features. We love our new car and know that we can call or go in anytime with questions throughout the sale, financing and demonstration of special features. We love our new car and know that we can call or go in anytime with questions or problems should they occur. More

by TGOOLDY Verified Customer Verified Customer

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This is the third Subaru I bought at Annapolis Subaru. It was a pleasure working with Susan and the entire crew! Susan answered all my questions about the vehicle, and was extremely helpful during the whole was a pleasure working with Susan and the entire crew! Susan answered all my questions about the vehicle, and was extremely helpful during the whole process. She had great recommendations for features, and worked out all the different options that I was interested in. She was very helpful, and worked with me to to get a great value for the Ascent I purchased. More

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