Susan Coolen
Susan Coolen at Annapolis Subaru

Susan Coolen | Page 29

Subaru Certified Leasing & Sales Consultant

Annapolis Subaru

149 Old Solomon's Island Rd
Annapolis, MD 21401

Contact Me
5.0
398 Reviews

Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.

Dealership Experience

9 yrs

Industry Experience

9 yrs

Languages Spoken

English English

5.0

398 Reviews

Write a Review

398 Reviews of Susan Coolen

February 28, 2021

Dealership Rating
Employee Rating

Susan was the perfect sales person. No pressure and very knowledgeable. Bob was great on the business side. A pleasureeveryday! way! Thank you all very much. More

by prost787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marissa Leach , Bob

Mar 01, 2021

Annapolis Subaru responded

We really appreciate your great feedback! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2021

Dealership Rating

Good and efficient service with friendly low key well informed people. This my second car from this dealership. Both times I have been happy with them. More

by JAY.R.HERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021

Annapolis Subaru responded

Hi, thank you so much for your positive comments about Annapolis Subaru! We hope you continue to choose us for all your automotive needs! Take care!

February 04, 2021

Dealership Rating
Employee Rating

Thank you so much for helping me choose my new car. All staff was so friendly. It was a very stressful day for me and Susan was so understanding and so professional, very grateful for everything! More

by Alona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2021

Annapolis Subaru responded

Alona, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2021

Dealership Rating

Carley was excellent. She followed through on commitments and easy to work with. Stayed on top of things without being pushy. Appreciated her assistance very much. More

by maxandmaggie
Recommend Dealer
Yes

Other Employees Tagged: Carley

Feb 02, 2021

Annapolis Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Annapolis Subaru. Please don't hesitate to reach out to us if there's anything more we can do!

January 24, 2021

Dealership Rating
Employee Rating

Very professional, courteous and helpful sales department. Knowledge about the car features. We had a great experience and it was a seamless experience. Thank you More

by arezoobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Tyler

Jan 25, 2021

Annapolis Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

January 22, 2021

Dealership Rating
Employee Rating

Just got my second Subaru Outback from Susan. She is far and away the best and easiest car salesperson I have ever dealt with, and I’m on my 10th car. I can’t recommend her enough! And she remembered me and More

by kklazarus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Tyler

Jan 25, 2021

Annapolis Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2021

Dealership Rating
Employee Rating

I was very worried about purchasing a new car during a pandemic. I worked with Susan Coolen over the internet. She gave me a great price and moved me swiftly thru the process at the dealership. Thank you, More

by Dave S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Helen Appel

Jan 24, 2021

Annapolis Subaru responded

Dave, thank you for your kind review; we are happy to pass along your comments to Susan! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

January 16, 2021

Dealership Rating
Employee Rating

Everyone was friendly, efficient and the whole experience was super low pressure. We got direct answers to our questions and didn't get pressured to spend more than we could. More

by amac
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Joe Tyler

Jan 18, 2021

Annapolis Subaru responded

Hi Amac, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2021

Dealership Rating
Employee Rating

I walked in meet my sales person she checked to see if the car I wanted was available we sat down and the started to haggle which took about 20 minutes we reach a price I wanted, she had the accountant re More

by f.rawson4848
Recommend Dealer
Yes
Jan 14, 2021

Annapolis Subaru responded

Hello, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 28, 2020

Dealership Rating
Employee Rating

I am very pleased with the service provided by Annapolis Subaru. Susan was helpful with my test drive and questions and Andre huddled to make the d al work for me. More

by FORCETENRJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Gayle, Mr. Carroll was great also.

Dec 30, 2020

Annapolis Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Annapolis Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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