Susan Coolen | Page 37

Exceeded all my expectations Thank you, Susan, for all your help - straightforward information, great price, easy car-buying experience. Joe, I appreciate that you got me an even Thank you, Susan, for all your help - straightforward information, great price, easy car-buying experience. Joe, I appreciate that you got me an even better rate than I prequalified for with my bank. From first contact, every communication was honest and clear and helpful. It was worth driving an extra hour do buy from Annapolis Subaru! More

by MICHAELYARD Verified Customer Verified Customer

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Process was reasonable and smooth We were very happy with Jason , who made the process painless and was reliable and easy to work with. In addition, the entire staff was very kind and We were very happy with Jason , who made the process painless and was reliable and easy to work with. In addition, the entire staff was very kind and easy to get along with. More

by SLOEWENT Verified Customer Verified Customer

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First Car Buying Experience As a new car buyer, I was nervous to dive into the process of buying a car. But Susan Coolen and Joe Tyler made the process smooth and straightforward As a new car buyer, I was nervous to dive into the process of buying a car. But Susan Coolen and Joe Tyler made the process smooth and straightforward. The made it easy for me to check out the car, test drive, and buy within 24 hours. I couldn’t ask for better service! I’m glad to be a part of the Subaru family. More

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Great Low-Key Experience Buying a new car at Annapolis Subaru was low-key, low-pressure, and efficient. Susan was a wonderful salesperson, and Bob was great handling the finan Buying a new car at Annapolis Subaru was low-key, low-pressure, and efficient. Susan was a wonderful salesperson, and Bob was great handling the financing. I got a very good deal on the new car and a fair trade-in value. It was so nice not to play all the silly games that many dealerships play! More

by FirstSubaru Verified Customer Verified Customer

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Richard L Trading up from a ‘13 OB to a new ‘19 OB. Needed the added confidence of new safety features. Excellent salesperson in Susan C. Patient. Kind, thor Trading up from a ‘13 OB to a new ‘19 OB. Needed the added confidence of new safety features. Excellent salesperson in Susan C. Patient. Kind, thorough. Way too much to learn in one visit, she urged us to come back any time, but especially in two weeks with written questions. We will! Joe was excellent as well. Explained everything in detail and repeated when necessary. We spent too much time waiting to be approached! More

by RichardL Verified Customer Verified Customer

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Good experience at this dealership buying a new car! The sales people and even finance are not pushy about selling you cars or maintenance /warranty packages. Of cou at this dealership buying a new car! The sales people and even finance are not pushy about selling you cars or maintenance /warranty packages. Of course they let you know all the options but they are not pushy. The only downside I would say is that their inventory is not huge, so you might not be able to leave same day with the exact model and trim you want, but what place has that anyways. More

by KIDWELL.KELLY Verified Customer Verified Customer

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Best Experience Ever I had hesitated buying a new car for fear of having to deal with making a deal. Wow! That was not the issue here at Annapolis Subaru. I worked with a I had hesitated buying a new car for fear of having to deal with making a deal. Wow! That was not the issue here at Annapolis Subaru. I worked with a sales lady Susan and she was awesome! She was knowledgeable and was down-to-earth. I had the opportunity to test drive the Forrester and the Outback. Both cars were just wonderful. I had submitted on the Internet to see what the going price was for these vehicles. After talking to Susan she saw that I had submitted to get a general idea of the prices and Marissa, who works at Annapolis Subaru, had responded to my request. The quoted price was awesome for a 2019 Subaru Outback touring model. Ultimately, that is the one I chose in white with a beautiful brown interior. The finance was effortless. I was given the opportunity to look at the different add-ons but was under no pressure to purchase them that day. I took the information home and after talking with my husband, we decided to purchase three additional services. The entire experience was phenomenal and I would recommend to anyone if they were in the market for a new vehicle Annapolis Subaru is the place to go to. Also, the trade-in given for my vehicle was great. More

by BESSLOBATO Verified Customer Verified Customer

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Great experience Everybody was very very helpful. It was painless and things went very smoothly. They even have a dog named Nellie who will make you feel very comforta Everybody was very very helpful. It was painless and things went very smoothly. They even have a dog named Nellie who will make you feel very comfortable. She’s a great ambassador for Subaru. This was the best car buying experience I have ever had. More

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Great service, took a bit longer than anticipated The vehicle purchase transaction was very smooth, the Crosstrek was clean, serviced and ready to go. My only concern was that it took me 3 hours to ge The vehicle purchase transaction was very smooth, the Crosstrek was clean, serviced and ready to go. My only concern was that it took me 3 hours to get through the process. I traveled in from southwestern VA and had a long drive to get back that same day and I had hoped that the purchase process would take less than an hour or two. Susan is very nice and competent as was Joe. More

by lesa2 Verified Customer Verified Customer

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Great service - no pressure Overall experience was great. Friendly staff willing to answer all questions. The staff also made the car buying experience a pleasant one. We are a r Overall experience was great. Friendly staff willing to answer all questions. The staff also made the car buying experience a pleasant one. We are a repeat customers due to our experience in 2013. More

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