Susan Coolen | Page 5

My husband andI had made a list of auto brands to test drive. It had been 14 years since we'd bought a new and did not enjoy the process. Subaru was at the top of our list because of friends and Consumer drive. It had been 14 years since we'd bought a new and did not enjoy the process. Subaru was at the top of our list because of friends and Consumer Reports praised the car. We meant only to test drive but the staff was friendly, kind and completely accommodating that we tried outtwo autos. We were impress by the engineering and comfort of the Subaru Cross Trek and purchased it on the spot! What a delightful group of persons at the Annapolis Subaru dealership. More

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I bought a Forester here in 2012 and had good service and support through the years. There was no doubt that I’d be back when it was time for a new Subaru. Susan was helpful, friendly, and informative from support through the years. There was no doubt that I’d be back when it was time for a new Subaru. Susan was helpful, friendly, and informative from my first email inquiry through the purchasing process. My dog came along and loved all the treats and attention. More

by cindy42 Verified Customer Verified Customer

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This is the second Subaru we've bought from this dealer. We didn't hesitate to come back when our first one was totaled. The service has always been excellent, the people pleasant and attentive and its bee We didn't hesitate to come back when our first one was totaled. The service has always been excellent, the people pleasant and attentive and its been a pleasure to work with them. More

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Annapolis Subaru lives up to their promise of exceptional service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The teamwork with the service department was outstanding and David was knowledgeable, polite, and a calming force during a stressful time. Highly recommend Annapolis Subaru!! More

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Made the whole process smooth and stress-free — knowledgeable, respectful, and genuinely wanted me satisfied. knowledgeable, respectful, and genuinely wanted me satisfied. More

by jaredjr624 Verified Customer Verified Customer

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Susan our sales person was great, the manager Tom appeared friendly and genuine, the atmosphere is very laid back with no pressure. We went there pretty well knowing what we were looking for since we appeared friendly and genuine, the atmosphere is very laid back with no pressure. We went there pretty well knowing what we were looking for since we are previous Subaru owners. They were all receptive to what we had to say making the whole thing rather easy. The vehicle had surprisingly quite a few new stock features, what a difference a few years make. The auto-start subscription app is well recommended for the money and way more than just a start button. All in all, we came in by around 10 am and we’re driving a new Subaru out of the lot by 3:30, this included vehicle prep, financing and plenty of establishing new friends. Very good experience, great people, well recommended. More

by gijoeemt Verified Customer Verified Customer

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All was excellent, smooth process very good people, and warm staff, Susan was the best she is very nice and also a hard worker warm staff, Susan was the best she is very nice and also a hard worker More

by diegorasan Verified Customer Verified Customer

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From our initial conversation with Andre to driving away in our new Outback our experience was a delight. Everyone at this dealership was pleasant and courteous which resulted in a sense of not being pres in our new Outback our experience was a delight. Everyone at this dealership was pleasant and courteous which resulted in a sense of not being pressured. We left with our new car feeling happy with not only the vehicle but with the friends we made at Subaru! More

by sydneyarny@aol.com Verified Customer Verified Customer

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William and Susan were absolutely wonderful to work with. It was a friendly and low pressure environment. Dare I say a pleasant car buying experience. 10/10 recommend. It was a friendly and low pressure environment. Dare I say a pleasant car buying experience. 10/10 recommend. More

by captainplanethnw Verified Customer Verified Customer

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The process was smooth and easy. The trade-in was fair at best. Susan and Andre made the deal happen very quickly for me because they knew time was important. The trade-in was fair at best. Susan and Andre made the deal happen very quickly for me because they knew time was important. More

by RUSTYSMITHSEMAIL Verified Customer Verified Customer

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