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Susan Coolen
Susan Coolen | Page 9
Subaru Certified Leasing & Sales Consultant
Annapolis Subaru
149 Old Solomon's Island Rd
Annapolis, MD 21401
398 Reviews
Susan joined the leasing and sales team at Annapolis Subaru in October 2017. With a kind sales approach, Susan puts her customer's needs first, making car buying a fun, relaxing experience. When not at work, Susan enjoys spending time with her family and friends, both two legged and four legged.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
8 yrs, 11 mos
Languages Spoken
English
398 Reviews
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398 Reviews of Susan Coolen
April 29, 2025
We first saw Susan to ask when the new Forester Hybrids would be available. Although she couldn't precisely answer that question, she said she'd keep in touch and she did. When we noticed the website said would be available. Although she couldn't precisely answer that question, she said she'd keep in touch and she did. When we noticed the website said there would be 3 coming to Annapolis, we called and asked if they were there yet. They were not, but Susan asked if there was one we were interested in. When we told her which one we wanted to test drive, she offered to reserve it for us. As soon as it was on the lot, she called us and we set a date and time to come in for that test drive. We liked it and she was wonderful through the entire process! More
by cathyandkevin
Verified CustomerOther Employees Tagged: Marissa Leach
April 27, 2025
Another great experience at Annapolis Subaru. Thank you to Susan for making this as stress-free as was possible. Thank you to Susan for making this as stress-free as was possible. More
by katherine.willis09
Other Employees Tagged: William Hoyt , Andre Gayle
April 26, 2025
The car buying experience was painless. Susan was easy to work with and the financing was quick and easy. The lack of hard sell was very appreciated. Susan was easy to work with and the financing was quick and easy. The lack of hard sell was very appreciated. More
by william.vanderbok
Other Employees Tagged: William Hoyt
April 24, 2025
Everyone was super nice, welcoming, and friendly. Susan and Marissa were both easy to talk to and made the car buying process easy. Susan and Marissa were both easy to talk to and made the car buying process easy. More
by smaybest
Other Employees Tagged: Marissa Leach
April 23, 2025
The customer service was very good I will be back to buy another car Thanks for doing business with you buy another car Thanks for doing business with you More
by tonyjayback
Other Employees Tagged: Ed Rucker, Michele Petro, William Hoyt , Helen Appel, Emily Chambers, Christopher Espinoza, Daryl Fischer, Christina Newcomer, Code Sangala
April 13, 2025
The best ever for both, which is why this is my 4th Subaru since 2017 I have purchased. Subaru since 2017 I have purchased. More
by oldnavymucm
Other Employees Tagged: Frank Ferrogine, Marissa Leach
April 02, 2025
Everyone knows buying a car can be stressful and a long process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painles process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painless as possible. I will use her again in three years. More
by sun4jenny
Other Employees Tagged: William Hoyt
March 26, 2025
She made the process easy and efficient. We spent about three hours start to finish getting our new Outback. What was an arduous process in years past was actually very pleasant. We apprecia We spent about three hours start to finish getting our new Outback. What was an arduous process in years past was actually very pleasant. We appreciated her no nonsense approach. This is our fourth Subaru and we are very pleased with the car and the purchase experience. Thank you Susan. More
by SFREDER01
