Susan Havrilla | Page 5

Susan Havrilla was so kind and understanding about exactly what i was looking for. She made sure i was confident with my purchase and followed up for assurance that i’m still happy with my decision. I exactly what i was looking for. She made sure i was confident with my purchase and followed up for assurance that i’m still happy with my decision. I definitely will be recommending Larson Ford and Susan to my friends and family. More

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This was a no pressure transaction. My pricing on the new vehicle and trade-in were in the very good category in Kelley Blue Book. My saleswoman (Susan) was excellent. This was a pleasant experience an new vehicle and trade-in were in the very good category in Kelley Blue Book. My saleswoman (Susan) was excellent. This was a pleasant experience and I would come back for my next vehicle. More

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The service department was excellent but the car itself is troublesome. Not only was it recalled for a coolant problem but it also had to have a new motor put in because of antifreeze leakage. Lastly the h is troublesome. Not only was it recalled for a coolant problem but it also had to have a new motor put in because of antifreeze leakage. Lastly the hatchback doesn't close properly. The inside light stays on for 7 + minutes. It was worked on several times. It is ok for a day or two and then reoccurs. We are bringing it back in soon to be looked at again for the umpteenth time. Again, there is no problem with the service department it's the car itself ! More

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Great to work with, they were upfront and honest with pricing, our sales woman was very knowledgeable about vehicles and all the extras. Sales women spent extra time after sale going over how to work eve pricing, our sales woman was very knowledgeable about vehicles and all the extras. Sales women spent extra time after sale going over how to work everything with in the vehicle. They went out of their way to find the exact vehicle with the exact options we needed. More

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I had an absolutely delightful experience. Sue and the rest of the team were very understanding and reasonable. Great people, my boyfriend and his family have bought multiple cars from here, and now so ha rest of the team were very understanding and reasonable. Great people, my boyfriend and his family have bought multiple cars from here, and now so have I. I would 100% recommend Sue, she is incredible! More

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Used truck purchase After inquiring online Susan contacted me immediately and checked out a few questions I had promptly before I even went to the dealership. When I went After inquiring online Susan contacted me immediately and checked out a few questions I had promptly before I even went to the dealership. When I went to the dealership with my wife I was greeted immediately . I made an offer and unlike some dealers that just say they think that’s their price and get a little annoyed that you don’t agree. We reached an agreement in minutes not hours as I’ve experienced at other dealers . Sue and your manager were very fast and fair in establishing an out the door price. The financing department was very up front and fast with getting us out the door and not trying to tack on a bunch of charges that other dealers have tried to pull on me in the past. This was the most pleasant and even as importantly quick car buying experience I’ve ever had. I have 5 children and have bought a lot of cars in my 63 years. You will surely see me in the future. Thanks. More

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Buying A new Suv It was a pleasure to buy a new 2020 Ford Explorer from them very honest,nice people and gave me a great deal and very easy to deal with. It was a pleasure to buy a new 2020 Ford Explorer from them very honest,nice people and gave me a great deal and very easy to deal with. More

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Welcoming Experience! I had just come from another dealership down the road and was treated poorly and so I wasn’t expecting much when I walked into Ford however I was plea I had just come from another dealership down the road and was treated poorly and so I wasn’t expecting much when I walked into Ford however I was pleasantly surprised. Susan greeted me immediately and had me sit down and tell her what I was looking for in a car. She was very respectful when asking me personal questions. Tracy knew that I am a single mom of twins and had all the paperwork ready so I could get home fast. She made sure I understood everything. More

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Linda and John I continue to have a great experience at this dealership. Sales people and finance. In and out in 3 hours with a new vehicle. This is my fourth I continue to have a great experience at this dealership. Sales people and finance. In and out in 3 hours with a new vehicle. This is my fourth vehicle and in a year will do it again. More

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New Ranger Sue was so helpful in finding the right Ranger for me! She was understanding of my situation and listened to what I needed and wanted in a truck. Ever Sue was so helpful in finding the right Ranger for me! She was understanding of my situation and listened to what I needed and wanted in a truck. Everyone was helpful with the whole process and I am so happy to be driving my new Ranger! Definitely recommend Sue at Larson Ford. More

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