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Susan Roush

Overview Reviews (186) Inventory (151)

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Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

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4.8

186 Reviews

Overview Reviews (186) Inventory (151)

4.8

186 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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186 Reviews of Susan Roush

August 08, 2025

Dealership Rating

Employee Rating

Appreciated that they had someone available to accommodate my sparatic schedule. And didn't miss a beat. 👍 accommodate my sparatic schedule. And didn't miss a beat. 👍 More

by ZMUDAMISSY

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brianna Connors, Mitch Canby, Brad Giraud, Lily Henry, Morgan Lingle, Kenneth Crana Jr., Lauren Dietz

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Aug 08, 2025 -

Spitzer Ford Dubois, LLC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2025

Dealership Rating

Employee Rating

It is ok for what i had done nothing special and I really do not do this really do not do this More

by DEERSLAYER60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Dietz, Ashley O'Ryan

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August 01, 2025

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Employee Rating

Susan is the greeter and organizer to get your service done. She is very helpful and up front with what is happening. done. She is very helpful and up front with what is happening. More

by Krowles0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 01, 2025 -

Spitzer Ford Dubois, LLC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 28, 2025

Dealership Rating

Employee Rating

The team is professional, helpful and courteous. They went above and beyond to address my concerns. I am super glad they are local abd ready to address my service needs. They went above and beyond to address my concerns. I am super glad they are local abd ready to address my service needs. More

by kdlabordejr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher, Robin Curry

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Jul 28, 2025 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

July 26, 2025

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Employee Rating

Quick and affordable service. Helpful and friendly staff. Clean and spacious waiting area. I bought my Maverick here and have had all the service done here with zero complaints! Helpful and friendly staff. Clean and spacious waiting area. I bought my Maverick here and have had all the service done here with zero complaints! More

by Ruby

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Canby, Brad Giraud, Gary Gallaher, Kenneth Crana Jr., Robin Curry, Ashley O'Ryan, Scott Wineberg, Brody Ishler , Brad Long and Fred Miller are great at scheduling my appointments at times that work for me

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Jul 27, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

July 24, 2025

Dealership Rating

Employee Rating

They completed warranty work while my Bronco was at the GM store body shop having deer damage repaired. Quick, simple, and super convenient! Lily and Bri in sales showed me what is new with the post 2022 B GM store body shop having deer damage repaired. Quick, simple, and super convenient! Lily and Bri in sales showed me what is new with the post 2022 Bronco sports, Mitch in finance told me about some excellent extended warranty options. Even the sales manager Brad greeted me like an old friend. Everyone in the service/parts department was extremely friendly and knowledgable. 10/10 More

by OmniscientBanana

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Connors, Mitch Canby, Brad Giraud, Lily Henry, Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Dietz, Ashley O'Ryan

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Jul 24, 2025 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

July 23, 2025

Dealership Rating

Employee Rating

From the online inquiry to the test drive to the help with finance and final decision, the whole team was amazing! with finance and final decision, the whole team was amazing! More

by PASHCROFT14

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mitch Canby, Lily Henry, Morgan Lingle

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Jul 23, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

July 18, 2025

Dealership Rating

Employee Rating

Very friendly staff and helpful. Will definitely be taking my car back for it’s maintenance. Will definitely be taking my car back for it’s maintenance. More

by canace7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jul 19, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. Susan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

July 16, 2025

Dealership Rating

Employee Rating

Excellent service. They quickly diagnosed my issue , ordered the parts, and repaired my vehicle within a reasonable period of time. They quickly diagnosed my issue , ordered the parts, and repaired my vehicle within a reasonable period of time. More

by automaticscotty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Dietz, Ashley O'Ryan

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Jul 16, 2025 -

Spitzer Ford Dubois, LLC responded

July 13, 2025

Dealership Rating

Employee Rating

The associates were professional amd friendly, they listened to my description of issues with my vehicle, processed my information and got my vehicle in. The technician troubleshot the issues and quic listened to my description of issues with my vehicle, processed my information and got my vehicle in. The technician troubleshot the issues and quickly generated a quote, the office submitted the quote and got the repair approved. Technician completed repairs and got me on the road!! More

by Bcolarusso25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Dietz, Ashley O'Ryan

Report | Print

Jul 13, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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