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Susan Roush

Overview Reviews (170) Inventory (148)

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Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

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4.8

170 Reviews

Overview Reviews (170) Inventory (148)

4.8

170 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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170 Reviews of Susan Roush

June 30, 2025

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Employee Rating

Good service reps both cars and truck depts had numerous recall visit always treated great recall visit always treated great More

by noebrink

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher

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Jun 30, 2025 -

Spitzer Ford Dubois, LLC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

June 30, 2025

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Employee Rating

They did what needed to be done, it was done in a reasonable amount of time, they have a comfortable area where I can plug in my laptop and do work reasonable amount of time, they have a comfortable area where I can plug in my laptop and do work More

by Bob B

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 30, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

June 29, 2025

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Employee Rating

Very helpful with an emergency situation at the end of the day. Got me in and taken care of. the day. Got me in and taken care of. More

by Jacobmcneish

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 29, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 26, 2025

Dealership Rating

Employee Rating

Treated me great, got me in in a hurry took a look at the problem. We're all good moving forward. problem. We're all good moving forward. More

by Sam Strano

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr.

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Jun 26, 2025 -

Spitzer Ford Dubois, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

June 25, 2025

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Employee Rating

The service was easy to schedule online and pick up and delivery was super convenient. Great place to have your vehicle serviced. delivery was super convenient. Great place to have your vehicle serviced. More

by Mike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr. , Issac Gallagher

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Jun 25, 2025 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

June 19, 2025

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Fantastic service department, fantastic all around. I will always use them for any service and will always buy my vehicles from them. I will always use them for any service and will always buy my vehicles from them. More

by MISMITH1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 19, 2025 -

Spitzer Ford Dubois, LLC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

June 19, 2025

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Employee Rating

Had issue with bronco sport i recently purchased and they resolved the issue for me in a very timely manner resolved the issue for me in a very timely manner More

by Dave

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brad Giraud

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Jun 20, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

June 19, 2025

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Employee Rating

Scheduled oil change. Picked up vehicle 5 warning lights came on as soon as I started vehicle. Goes in with no warning light comes out with 5. Picked up vehicle 5 warning lights came on as soon as I started vehicle. Goes in with no warning light comes out with 5. More

by sfrantz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ashley O'Ryan

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Jun 22, 2025 -

Spitzer Ford Dubois, LLC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

June 11, 2025

Dealership Rating

Employee Rating

I always save money by going to Spitzer Ford Dubois. They always have my best interest at heart. Thanks for taking care of me again. They always have my best interest at heart. Thanks for taking care of me again. More

by FRECHTOM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr.

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Jun 11, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 05, 2025

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Employee Rating

The staff was courteous and they finished my car in a timely manner. The whole place was very clean. timely manner. The whole place was very clean. More

by dargrasso

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

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